1,566 Ontario Bentley/utils/common Service Centres

Number one MB in Oakivile - Tran N

I had 2 nd service at this dealership which is I am so happy. Mr Rick Desjardins is extremely well organized and services of my Glc 300, And congrat to everyone to this dealership. Will recommend to all of my friends

Once again Mercedes Benz Ottawa Downtown has come through - KiwiJen

Once again Mercedes Benz Ottawa Downtown has come through for me with exceptional support, this time from the parts department. Darren was so efficient, he research the part for my older ML350 2015 came up the part in seconds and gave me a much better price than I was quoted by a local vehicle service centre. I was hoping I wouldn’t have to drive across the city but Darren came through for me in price and speed of delivery. Within 2 days of calling the part was in. Thank you so much Darren, it was a pleasure working with a true professional and friendly rep from the parts department.

Service Excellence - Pedra

I have owned Mercedes vehicles for about 10 years, with the preset vehicle for about 5 years now. Thus I have has a number of maintenance and service visits to the dealership. My overall experience is very positive with the interaction and responsiveness of the Service team and the quality of the work carried out. I choose Mercedes vehicles because of their engineering and design quality and recognize the expenses associated with service and maintenance. The Service manager is always clear about the service requirements and associated costs and communicates such in a professionald and approachable manner. Yes I have had some problems with the vehicle outside of scheduled maintenance. I always research the diagnoses and repair requirements on Benzworld and other web sites. More often than not the estimates are in line sometimes relatively competitive. I drive to Florida 2 or 3 times a year so I need reliability which I believe the Windsor service team provides. On occasions I have had service work by Mercedes of Ft Myers, Mercedes Windsor although smaller is just as good

Excellent service as always! - bio-di

Excellent service as always! Thank you to Tanya for the amazing help/service last week. So thrilled you were able to repair my coffee holder and help with my key. So very appreciative of the professional service at the dealership. Also, like to thank Frances who has been very helpful over the past 15 years with her amazing service as well. Peterborough Mercedes-Benz provides excellent service....hands down! Thank you very much! Keep up the great work! Dianne G

I am dealing with Joshua he is knowledgeable, smart, - fnehaddis2

I am dealing with Joshua he is knowledgeable, smart, cooperative also friendly alway smiling & worm welcoming.

Metro has finally packed their tent up and flocked off in - ydana96

Metro has finally packed their tent up and flocked off in the middle of the night. I bought my 2012 Ram 1500 regular cab short box there. 5000 k I had to take it back because the front right rim was seized on the hub...no rust just seized. The first winter I had water in behind the seat. The brake light on the cab was leaking through the seal. Metro wouldn't pay for it and said I'd have to buy a complete light assembly. At 20k my rear rotors were fried cause of hard spots on the rotors...no warranty. At 23k the front rotors had 1/8th of an inch thick rust on them...no warranty. In the third winter I had no heat...none...in -30c for 3 days...froze my butt off. Problem with the soft wear and Metro installed a bypass on the computer. As a result I barely had heat and no vent worked at ankle level. I got all my oil changes done at Metro as per the warranty. In Dec of 2016 the engine light came on the 2nd week. Metro worked on it for 3 hours...ended up putting a new service engine sensor in the engine. A month and a half later a severe engine knock started and loss of power. Metro found metal filings in the motor. Said I'd have to pay the teardown if I were to get some kind of warranty since I was a few weeks over the 5 years...I only had 40k on the truck...never pulled or carried any load. I asked the service guy why I lost power...He told me there is a knock sensor in the motor that will cause the computer to retard the timing when a catastrophic engine failure is detected causing a loss of power. At that point I had enough of these clowns...told them to give me my frikin bill, give me my frikin truck and I'm frikin outta here....It's funny and highly suspicious that the check engine sensor they replaced 2 months earlier didn't come on when the computer was alerted to the engine failure. I'm left with the idea that the sensor was disabled to get me past the warranty of 5 years. Metro wouldn't pay for the teardown or weeks worth of car rentals and when I called Chrysler Canada the girl told me they wouldn't honor the warranty. I'm so glad Metro is done and I hope those bums enjoy kicking their lunch boxes down the road...And...NEVER buy another Dodge product EVER again.

I left a cruse Cruze for an Oli change and I was told - Ide Guimaraes

I left a cruse Cruze for an Oli change and I was told that drain plug was too tight and it could break when removed, I didn't given them the go ahead as it would cost me an oil pan replacement, took vehicle to an independent mechanic and I witnessed drain plug being removed wt no effort at all, actually the garage charged nothing for the service. It makes wonder what really happened, I am extremely unhappy and disappointed with the quality of the service rendered, I left the vehicle at Boyer for hours for a simple oil change and I wasted my time taking it somewhere else. I always trusted Boyer for my vehicle but now I have second thoughts about it and I want to hear back from Boyer about it.

Poor customer service - MidNorth-Sucks

I buy a new car the winter months, they sell me winter tires and rims and say will store my summer tires until the Spring no charge. I think great, that's convenient, I return in the spring to have the tires installed and they tell me I must have driven over a nail as one of the tires has a hole in it. I say that's not possible, I bought the car new and you installed winter tires before I drove it off the lot. After a brief, absence the service advisor returns and says they will cover the cost of the patch kit for the tire. I bought a new car I should have gotten a new tire not a patched tire. Tried to talk to the owner about a few other issues that came up and got in not so many words was called a liar. So I contacted Mitsubishi Canada customer support, they tell me it's a dealer issue and someone from the dealer will contact me to resolve the issue to my satisfaction. It's been 3 years and I'm still waiting to be contacted. I realize this is not a Mitsubishi Canada issue but rather a bad dealer to deal with.

Absolute terrible service centre. - k_a.beer

Absolute terrible service centre. Was told work was done to my vehicle under warranty to find out the work was never done!

Zero starts ought to be an option. - Dom

Zero starts ought to be an option. Had a recall for fuel valve. Jennifer (service tech) said would only take 45mins. My Honda had winter tires on it. Went shopping across street and when I came back, she said “our technician broke a part of your car trying to remove gasket. It’s a known issue. This has happened to 5 other cars and we’ll need to keep you car indefinitely”. That was Dec2nd. They get me a rental, without snow tires, on the date of pickup. Had the biggest snowfall of the year. Honda Midland’s owner, Dick Davies, refused to credit me back the $407 fee for winter tires. After a long battle with Honda Canada, Dick Davies called me and ai calmly explained my dissatisfaction. He claimed no ownership and insinuated that I broke the car (that was in great shape when I dropped it off). Though I was calm and polite, he hung-up on me and texted me this. “ You are welcome! Please take your business somewhere else, for someone in business you are clueless! keep moaning to Honda” This, after I already told him the service there has always been good. Needless to say, he’s a pompous, arrogant person who can’t take the slightest critique that would help his dealership. Buyer beware. I recommend you drive the extra hour and go see Dan at Honda Barrie instead. Dick Davies, Peter B and Alan Sylvester (midland Honda) think of their customers as dollar signs and not as people. Sharing this so others can spare themselves from dealing with the worst service possible. Here’s the text I sent Dick and here’s his reply. You’ve been warned.

Now charging a fee to pay with a credit card for regular - lehmte

Now charging a fee to pay with a credit card for regular service which is already expensive.

John, Paul and Erin are always helpful and I am confident - jedcat

John, Paul and Erin are always helpful and I am confident that this dealership offers the best customer service.

Friendly greeting ,Fast , efficient service, clean... - NURBEN

Friendly greeting ,Fast , efficient service, clean waiting room, coffee. Plenty of reading material television on. Car was promptly delivered and had been washed Bonus. All items attended to. Happy customer

Service for a recall this morning, exceptional efficiency - Susan Tessier

Service for a recall this morning, exceptional efficiency and service; Ryan Lee was personable and honest…. will go back for service!!!

Problems Resolved - Fussy Upset Customer

I have had a few issues with my new Grand Caravan. They have all been resolved to my satisfaction. I don't think you can get much these days without some issues. The positive experience comes when they are dealt with in an acceptable manner which mine were.

Paid to get my car window fixed, it was not, still having - canadiangirl2c

Paid to get my car window fixed, it was not, still having same problem. I was told I would have to pay again likely even though was not fixed! I was planning on buying my 3rd new vehicle there, but not with service like this.

Incredible service! - Edge2014

Incredible service! I took my car in there and the process was smooth and efficient. Jeremy was great to deal with. Thanks again.

I brought my 2018 Dodge Ram here for service and an oil... - Shadley

I brought my 2018 Dodge Ram here for service and an oil change. Service items needed were: -Front park sense not working -Master window controller working intermittently -Back-up camera working intermittently I was told that the park sense sensors were dirty and that the tech had lubed them and recommended I get an "outside" carwash. I was told the master window controller was faulty and needed to be replaced. I was told the back-up camera needed a firmware update. I was charged over $1000.00 to "fix" these problems. Less than a year later all these issues have returned. I took my truck to a different dealership and they fixed everything for free and told me that I shouldn't have been charged in the first place. I reached out to the service manager and general manager but got the sense that it was going nowhere and clearly they don't care about their shop or what they're doing to their customers. After reading some of the reviews and talking to people in town it seems that this place has become dishonest and will rip you off as much as they can. BEWARE of going here. I just got a $1000+ lesson in where not to do business in this town. Let my loss be your gain. Support one of the smaller mechanic shops in town who actually value your business and want to build a relationship.

My last visit was awesome, the service advisor was very - wmcgregor

My last visit was awesome, the service advisor was very friendly, polite and very informative