1,567 Ontario BMW/crc32 Service Centres

Work family business I have ever dealt with. - Scammy Pam

Work family business I have ever dealt with. The Benton family are crooks and I promise you if you take the extra time to have your service bill looked over by other dealerships you will see they are overcharging and they are charging for work never completed. Pam has the worst customer service skills I’ve ever seen. Why do you think they keep her? Pam and dave get commissions and that’s why every bill has something on it they should t be. Chris and Benton yoh act like you don’t know what goes on back there? You tried to hustle the wrong guy. I let it go the first 2 times you did it to my wife. This time I was I was recording every move and you got caught with your hand in the cookie Jar. 15 years dealing with you guys, your own retired employees (multiple) say your conmen. This review is for people to just take a second to look at your bill and get a seconds opinion. They could have offered me a free car I would not of excepted. I hope i can help at least one person keep thier hard earned money and not be scammed . I hate thefs and Benton and Chris are criminals who wear business suits. Your scam didn’t work with me and I’m not going away. Take legal action? You know you can’t do that with the evidence I hold you refused to look at. All the best Benton and Chris Fry or should I say Benton and Chris Burnt cause you love to burn people out of their money. Until next time! 🫡🤦‍♂️🫵

Lack of diagnostic of car, complaint for hydraulic issue - Asif Sadruddin

Lack of diagnostic of car, complaint for hydraulic issue (cylinder within warranty), they checked brake, rotor, and caliper. The comments were because I changed the pads from the outside, which is not working with the Rotor (complete nonsense). The Calipher was leaking and they are willing to replace it as the car is under warranty, however, no parts were available in the parts section, they have to order it and the parts will come after one week. They charged me diagnostic fees. I replace the Calipher from outside in one day. The hydraulic problem didn't resolved. I went again with my mechanic and explained on Saturday, they gave me an appointment for Monday. I dropped the car and this time they took the drive and finally found the issue, I was correct, it was a Cylinder issue, kept the car for 2 days due to parts coming from Vancouver. Now, I am asking for a refund of the diagnostic fees they charged me for an incomplete diagnostic. The receptionist wrote an email to the service manager who was supposed to contact me, but unfortunately no response from Bessada Kia. My car went 2 times in 6 months, one for the water pump and the second for the master cylinder, both under warranty. The question: Is KIA a reliable car? within 3 years Water pump, caliper, and master cylinder were replaced, due to poor-quality parts.

Great Follow-up Care - higginsduo

Mandy, both my husband and myself would like to thank you for the aftercare that we have received. We had an issue with a tire, and even though it was taken care of once, we continued having the problem. You arranged to have us taken care of in a very timely manner, and they did indeed find a small nail in the tire. It was fixed immediately, and we were re-assured by the repair facility that if I continue to have a vibration at speeds over 100 km. they will do a wheel alignment when I go for my first oil change. Thank you for taking such great care of us. You went above and beyond what most dealerships would have done. Once again, BEST RATE shows that they have incredible people working for them with excellent customer service skills. John and Diane Higgins

Worst dealership in the province. - Wes

Worst dealership in the province. Bickley Ford has a horrible reputation for a reason. They refuse to do warranty work on vehicles not purchased at their dealership. They will lie about issues to avoid warranty and upsell parts and labour to rip you off. The two service desk girls (Megan and Lindsay) are incredibly rude, nasty, unorganized and dishonest. Avoid Bickley Ford at all costs. The GM should be ashamed of himself.

Great people in general-BAD attitude Service MGR - Will be Dodge Owner

I WAS dealing there until told no longer welcome. VERY insulting conversation with Domenic filled with false accusations resulting from errors he made.... Extremely bad service from a service mgr. Was planning on buying a new F150 in 2018.....Dodge is sounding like a better option.

Lee Munro is a cheat - Shoper

Agreed to a price on a car a over the phone. When day came to go and see the car he said it's not here. Being repaired. Meanwhile wanted full payment on a car I've never seen. The man is a liar an a scammer. Stay away. Then proceeded to tell me I had attitude. The only one with attitude is munro. Expecting people to drop hard earned thousands on a car without ever laying eyes on it.

Had my 2016 Ford Expedition towed there after I lost - John

Had my 2016 Ford Expedition towed there after I lost towing power. Explained the issue they quoted that I required a transmission replacement and estimated $12,500 including tax on a vehicle with 262,000KM. Had no prior indication of any transmission issues and I have has the vehicle properly serviced. They made some assumptions and the estimate was way off. Denied the service had it towed to Halton Transmission and turns out there was no pressure to the transmission. Electrical issue requiring replacement of solenoid and sensor at a fraction of the cost. With appropriate diagnostic rather than pulling the dipstick and making assumptions they could have had my service.

Excellent service department. - carfix2000ca

Excellent service department. Friendly sales. You can’t get better people than the Heuvelmans family.

I had my tires switched over and an oil lube & filter. - Pugluvr289

I had my tires switched over and an oil lube & filter. When I got my car back it was making a clicking sound when soft braking. They told me it had nothing to do with the work they did and that I needed to spend $250. to fix it. Hmm. Quite the coincidence

One year ago I had transmission problems. - Ewan K.

One year ago I had transmission problems. Because of the supply shortage my car sat on his lot for almost 3 months Nick obtained a car rental, keep in contact and was able to repair the problem and the car has run smoothly all year without an issue. I recommend Nick and his crew to anyone with major problems. Thank you.

Stay away from this dealership and stay away from BMW. - alarm4y

Stay away from this dealership and stay away from BMW. I came here for a recall on my airbags. They replace the driver side but the passenger side they said that there’s a splice they wanted to charge me $825. Blaming me for touching the passenger airbag. I never touched the airbag crooks. Nothing else.

Brought 2021 new Cadillac Escalade in for first oil... - Unhappy Customer

Brought 2021 new Cadillac Escalade in for first oil change. Service department said it would be 1.5 hours. I returned closer to 2 hrs later and car wasn't even touched. No phone call, no courtesy and when I asked for my car back, they just said sorry? No follow-up, no phone call, zero courtesy. I will not return to this dealership- ever. Period!

Recently took my 2014 CRV for service. - J Gutierrez

Recently took my 2014 CRV for service. I’m not one to write reviews, but I have to say the customer service I received from Matt ( One of their service advisors ) was far beyond what I have ever imagined. Initially going in, I was adamant, that I would never , ever, buy another Honda in my life!!! My experience with Honda in the past was not so good. This is my third Honda by the way! Matt’s professional disposition, along with his warm and welcoming personality, far surpassed my expectations! He was very knowledgable on the product, and bent over backwards to accommodate my situation. This gentleman deserves a HUGE pay raise! Thank you again Matt. And you will definitely see me again! Jeannie Gutierrez

Very happy with our whole experience at Bolton Hyundai. - Mary

Very happy with our whole experience at Bolton Hyundai. Staff is efficient, helpful and very fair evaluating my vehicle requirements.

Extended Warranty purchase and service - GD

A few years ago I purchased extended warranty for my new car, it seems that now that I need things done on my car that is covered by my warranty I get nothing but the run around. I have to constantly follow up and still 2 months after the initial process began I am still not hearing back from the dealership in a timely fashion. The service department at this dealership does not understand the true meaning of customer service and follow up that goes with that service. They do not follow up with the customer, I am always having to call them and there is always a lack of communication within their own department. I would definitely think twice before buying extended warranty from this dealership. Their service department really needs to get their act together. I have even left a message for the general manager and it seems he doesn't seem to care much either.

Heed my warning and DO NOT take your car for repairs at - Liaz

Heed my warning and DO NOT take your car for repairs at this location; unfortunately I used their services out of convenience which I now sincerely regret. I brought my Rav4 in for diagnostic and repair due to shuddering and an engine light. After $2300 in repairs the car was still in the same condition…had it towed back and was charged approximately $900 and you guessed it, it immediately began shuddering with an engine light upon return. The service manager Vinay Singh made no attempt to make amends for their inability to address the issues the car was brought in specifically to fix and to stand by their mission statement “to attract and attain customers with high-valued products and services and the most satisfying ownership experience” and has zero customer service skills. The car was brought to Toyota in Brampton whereby the tech immediately diagnosed it as a valve that required replacing and advised that it was an INCREDIBLY COMMON ISSUE that occurs quite frequently and is an easy fix. The car is running beautifully now. Shocked, disappointed and frustrated with Bolton Toyota. As they have no regard for customers and do not value loyalty they won’t care that I’ll be going elsewhere to purchase my new Highlander. Take the extra time and get your car repaired at a reputable Toyota dealership!!