500 British Columbia Volkswagen/lib/deflate Service Centres

Needed an alignment. - ddd

Needed an alignment. Went Tri-Cities, because they have the big machine. Car came back with steering wheel shaking like a paint mixer. $175.00! Went to my normal mechanic, and they did it by hand and fixed it perfectly. Tri-City is either full of clowns, crooks or both.

Very Good! - JoMax

Appreciated the service being completed within estimated time, and the service Tech's (Jason G) extra helpfulness, noting his input on my paperwork, and replacing burnt out running lite. The problems were solved 1st time around.

Excellent Service Advisors, Tony MA & Norman Joe - PERRI

These 2 Vancouver Honda Service Advisors (Tony MA & Norman Joe) were very helpful on June 22, 2019 & provided excellent service to a 2017 Honda CRV Touring client. They were clear, concise, communicated well and answered all questions so the client understood the items bei g serviced. Having bought 4 new Hondas in the last 4 years, these 2 advisors have provided excellent & helpful service guidance. These 2 advisors at Vancouver Honda always provide exemplary unmatched customer service. My name is Mr. T Perri and would like the ownership & management team to recognize these service advisors. Thank you so much Tony & Norman for your exceptional service!!! Regards, Mr. T. Perri - Vancouver, BC.

Vancouver VW is wonderful! - smlsullivan

Vancouver VW is wonderful! I have purchased several Golfs from them. Each time the process of purchase has been a pleasure. The salespersons are excellent. They know their cars well and make the sales procedure enjoyable. The service advisors are friendly and thoughtful. They work hard to make a visit to VW productive. I have had the privilege of working with Mickey Huang and Matt Ogglesby. On recent visits Tina Soyles has been my advisor. She is absolutely fantastic! She offers the best service that anyone could ever desire. It is with joy that I can recommend Vancouver VW very highly! Dr. Shirley Sullivan

I have received for my repair a better than great service... - atelmosse

I have received for my repair a better than great service from Eric. He and Daniel went out of their way to meet my needs Thank you!

A big thank you to The service department for going to - dfspina47

A big thank you to The service department for going to bat for us with a complete new engine on our Santa Fe. We will buy again. Love our Santa Fe. Frank & Dorothy Spina.

I had a recall for a wire in my vehicle that needed to be - rhiannondavies_

I had a recall for a wire in my vehicle that needed to be replaced. I have a busy schedule and the mechanic at the shop I booked the appointment with assured me this would only take him 30 mins as I worked the day I booked the appointment. When I arrived at the shop they told me it would take over an hour and a half, I replied “oh the mechanic on the phone said it would only take 30 minutes” The mechanic replied that the reason it would take so long was because they were having a shop meeting. Now I wouldn’t have been annoyed if the reason they couldn’t work on my car in the time promised was because they were busy or backed up.. but because they were just having a meeting? Why even book me in during a meeting? The mechanic then offered to rebook me at a different time. He did not apologize for the inconvenience (I live an hour away) and was very blunt “they are having a meeting so ya there’s nothing I can do about that” I am not even surprised because this type of lack of customer service and disorganization is very typical for this dealership. But maybe don’t book people during an hour long meeting in your shop? just a thought?

As always my interactions with the crew were excellent - Tina

As always my interactions with the crew were excellent thorough service, friendly, helpful, informative and just plain fun. Lol. Probably not a term used alot for a business. But they are a crew with a great sense of humor!!!! I always say why not have fun while doing business - and they certainly deliver!!!! It's part of what keeps us coming back. :)

The service team could do a better job handling customer - Prof

The service team could do a better job handling customer complaints/feedback. The service manager was not interested in hearing me out instead he gladly gave me my car back without fixing it after 3 hours at their lot.

Will not deal with Vernon VW ever, ordered another key - UnseenAcres

Will not deal with Vernon VW ever, ordered another key FOB for my car, they sold me a knock of FOB at VW price of $350. They couldn't get the FOB programmed to work, wanted me to spend another $500. Went to another company and it was done within 30 minutes but I had to put out another $150. Could have ordered the knock off FOB myself off amazon for $100. No gesture of compensation or refund made by the company.

I recently bought a 2020 Hyundai Elantra from Victoria... - Jerry

I recently bought a 2020 Hyundai Elantra from Victoria Hyundai and I couldn't get my voice recognition on my steering wheel to access my contacts on my android phone, I had a few people tried to get it to work with no luck. Called the service dept. and got in touch with Megan. She said to come on down and see if they can get it going for me. When i got there Megan got in touch with Carmen from the service dept. With in 10 minutes Carmen had my voice recognition in my car working. Made my day

I had my first appointment at Mini Victoria and I truly - c ziegler

I had my first appointment at Mini Victoria and I truly enjoyed my experience, the staff were welcoming and were able to answered all my questions, . Great experience overall.

We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in... - michaeljosephcarroll

We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in 2016. All of the scheduled maintenance was done, on time, by VIP except for the last oil change. The engine seized at 114k kms. The VIP Mazda service manger told me that the engine had thrown a rod and put a hole in the block. He also told me that this had happened because the engine wasn’t lubricated… even though there was no “low engine oil pressure” light warning or valve lifter noise. He then quickly went on to blame the reputable garage where a licensed mechanic preformed the last oil change. I asked the service manager how much oil was in the engine and was told that there was no way to know as the technician had removed the oil pan already. VIP went on record on Facebook later saying “Our Mazda Canada Certified Master Technician inspected the vehicle.…the technician noted that although the engine was seized the oil was 0.5L over full.” Mmm…so which is it? I was then quoted $5780 to replace the engine with one that had 100k kms on it. There was no offer to help or any show of good faith from VIP Mazda whatsoever. I guess, after 5 years, they figured they had gotten what they could from us. This is an excerpt from a letter we received from Mazda Canada; “V.I.P. Mazda has advised us that they would be happy to help the with the cost of the repairs – by giving a better price, but there would be no involvement from the manufacturer. We thank you for the opportunity to review.” We had another mechanic replace the engine for one with a lot less kms and less money. Upon further inspection of the original engine, it turns out, a bolt from the crankshaft bearing cap failed. The head of the bolt broke off and was pushed through the aluminum block by the connecting rod. Probably a poor casting but certainly a factory flaw. Clearly none of this happened because of a lack of lubrication. It was a factory defect. Had the “Mazda Canada Certified Master Technician” spent just 30 minutes more, he would have seen the flaw…but they couldn’t be bothered. This is a dealership that will absolutely turn their back on you as soon as it appears that you have become less profitable. I find their dishonesty shocking and disgusting.

Just placed an order for a new battery from these guys, - Emily Cable

Just placed an order for a new battery from these guys, spoke with Brooke in the parts department and she was so helpful and kind, absolutely amazing to deal with.

I've been with Cowell since 2005. Probably one of the... - raymondwilburwong

I've been with Cowell since 2005. Probably one of the best VW dealers in Lower Mainland. Cowell service has been reliable, open and decent, and dependable all this time.