500 British Columbia Toyota/1000 Service Centres

I was SOOO impressed with the service department. - glenrwhitehead

I was SOOO impressed with the service department. They REALLY looked after me (and my Murano). It was just having my winter tires switched to summers, but they went above and beyond!

3 out of 3 causes mechanic Colton was unlucky to take a... - EthicRangerBeVegan

3 out of 3 causes mechanic Colton was unlucky to take a right path identifying. Fixd operation manager Ryan shows no interest in 5min manufacturers solution! solution for which they qouted 450cad in total. More over this xxxxx asks me to leave premises at the end of their work., I drive to neighbor Hyundai dealer yard across the street...not even on street beide them... to finish what I was doing... He calls on me police after 2h... using reason my car is facing their building. Heal your fears bro! On small positive note General manager Mike agrees to return 2/3 of paid, but it felt he is doing just to shut and send me off. So it feels like I am a xxxxx... I don't know guys if you continue like this I'll rather return you that 100$ and spread word much more. Or how on earth by doing airbag recall you don't comment anything about blinking airbag light, even tho I asked service rep that I expect that light will go off... 125cad/h rate but poor knowledge level in all team it seemed for me. 23 6six6 8four7 87 for more details P.s. looks like list of staff is outdated on dealer rater. As you see I'm mentioning names Yes that car breakdown soon and I didn't want to choose any Nissan...after this

We bought A car from these guys and the worst experience... - Dena

We bought A car from these guys and the worst experience we had. They have been very pushy to buy extra warranty. Once we got all the paperwork done we noticed the car has already some issues. The day after we went to complain and return the car and they said they are going to send the car to service and they are going to arrange the time and let us know never called and didn't follow up even once we said we want to return the car the manager refused and showed us attitude. Very very bad service. We asked them to return the warranty because we didn't get any service they just playing to pass the time and again refused. Do NOT BUY ANY CARS FROM THEM. It's just wasting time and money.

North Shore Kia in North Vancouver, BC, has excellent - whitefalcon

North Shore Kia in North Vancouver, BC, has excellent service. When our Sorento needed a new water pump, NS Kia paid for the vehicle to be towed from the Sunshine Coast, on the ferry, to their dealership. When the part was not readily available (2 week wait), they took a pump out of another vehicle on the lot to get us back on the road ASAP. Today, they fixed a stuck power driver seat and a few other little things on our 10-year old Sorento, drove me around the north shore while I waited, and gave me a very reasonable bill for the repair. My wife drives a 2017 Kia Soul EV; it has never needed any repairs, but I'm sure it would be handled well at NS Kia. I am very happy with both my Kia's and with North Shore Kia.

Don't service or purchase your car here. - Santiago

Don't service or purchase your car here. Technicians when they know that you are going for service and that it's for free because you got it when they had a promo, will not do thorough service. They will not tell you that your car have a problem already and will wait for it to get worse so that on your next visit they'll charge you a lot. Don't make the same mistake like my son did. Let your friends know about this.

Trustworthy !! - Errolh

I have delt with North Van Suzuki off and on for the last eight years with my Chevy Tracker. (which is a Suzuki with Chevy bow tie) I purchased a new 2010 Grand Vitara in 2010. Take it from a satisfied customer they are the the best. !!!!! Errol H.

Took the vehicle in for a thermostat change, Which they - TTHawk

Took the vehicle in for a thermostat change, Which they allegedly changed. also needed a coolant flange. Audi didn’t make the flange any more. They rolled it out onto the lot while I looked for a flange for several weeks on My own. Found a flange on a referral from a colleague who has an Audi as well through a local shop, owned By an awesome guy who was factory trained by Audi. So I had the car picked up by Mundies who did a great job, even though these guys didn’t event put it back together, and it was in pieces to transport. The other sketchy thing is I had to wait two hours when I picked it up to get the bill, which they said it was delayed because the Technician has to “close the work order”. 2 hours??? So 4 hours in labour@$210/hour , and a “new” thermostat later, the bill was over $1000. So the other shop put the flange in, and showed Me the new thermostat……it was rusty! I called Wilson Yu the Service manager, explained the situation, and when I questioned the work He immediately went into defence mode, and made excuses such as “we’re a big operation” and “we wouldn’t do that”. Then after reviewing with His technician, Sasha(sp?, and me having to call back so they could respond). He gave me some excuse about while the car was on the lot, the air pockets in the line would lend to the t-stat rusting. My other Audi trained tech called xx. With new coolant and new hardware it shouldn’t rust. Couldn’t get get any type of refund or discount on the “work” order, or the part, which I asked nicely for. So in My opinion, this dealership is not reputable, is sketchy, and uses “hocus Pocus” tactics to avoid responsibility for their workpersonship, hoping those they rip off just go away. I did go away,…… to their competition who charged $30/hour less, and fixed My car right, with a NEW thermostat. However I won’t forget them, after all I did ask nicely for a reduction in the bill, or a proper fix. Just because they fly the Audi flag and logo, doesnt mean that logo isn’t a little bent.

Customers beware. - ras

Customers beware. They have lost my business forever! At a recent servicing, they said that my cabin air filter needed changing and the cost would be $88.00. This is a job that takes less than a minute to do, so this price is outrageous. . I did it myself with a filter from Canadian Tire (about $25) and one minute of my time. I wonder how may of their customers get duped into paying this ridiculous amount.They also wanted $175 to upgrade my "free" map., I concluded if they overpriced these simple tasks, how can they be trusted on any significant repair. I'll take my car elsewhere and I won't buy any more hondas.

AIR Filter Replacement as tricky Extra Charge - D

Service. I am not coming back ! Every time their estimate is one number but ending with some mandatory extras .. they call you “during the service” and asking you (one example) “if you like AIR FILTER to be replaced”? if you ask them kindly if is possible to clean it with compress air, .. No, they insist to be replaced. On the very end bill much higher than estimated!!, That “Major” service consisted of changing Oil, Oil Filter, and Brake fluid. Everything else is checking, checking, checking . . . Taking huge money for $100 job. I’ll stay away from them.

if i could rate as a 0 . - lexusrichmondservicestheworst

if i could rate as a 0 . i will give them a 0 for the services . this dealer service manager jenifer doesnt do her job properly. it is been almost two year ,they keep telling me to do the small services ..the major services was due for more than 1 &half years . my break and tire rotation needs to be replaced for 18 months. but Jennifer team ,the services Richmond keep telling me everything is good after car maintenance . not just one time i was thinking , the team might want to kill me . for god sake ,for keep yourself be alive , dont go . these people not taking their job / customers seriously.

December 27, 2024 I am Jun, writing regarding my Mazda - fc.frank

December 27, 2024 I am Jun, writing regarding my Mazda CX-5 regarding the 20,000 km service performed on the vehicle. After reviewing the service receipt, it is evident that some of the charges and work performed were unnecessary, lacked proper justification, or were not communicated beforehand. In addition, I have noted that other customers have raised similar complaints regarding unnecessary services, excessive labor charges, and a lack of communication at your dealership. This appears to reflect a recurring issue that warrants immediate attention. Specific Concerns and Observations: Engine Oil & Filter Replacement Description: Synthetic oil and filter replacement as part of routine maintenance. Charges: $52.10 for synthetic oil, $13.95 for the oil filter, and $313.40 for labor (which includes a multi-point inspection). Concerns: While the oil and filter costs are reasonable, the labor charge of $313.40 is excessive for a routine oil change and inspection. Multi-point inspections are typically bundled into regular maintenance at no extra cost, so it is unclear why this labor charge is so high. Brake De-Glazing and Service Kit Description: De-glazing of brake pads and rotors, along with the use of a brake service kit. Charges: $23.15 for the brake service kit (parts). Concerns: De-glazing is not a standard service at 20,000 km unless there are specific brake issues, such as noise or reduced braking performance. No such issues were communicated or justified. The brake service kit charge of $23.15 seems unnecessary for a relatively new vehicle, especially without any prior evidence of excessive wear or braking issues. Environmental Disposal Fee Charges: $14.99 Concerns: While this fee is standard, it is slightly higher than industry averages, which are typically around $8–$12. Terraclean Fuel Treatment Description: Added without consultation or explanation. Charges: $14.99 Concerns: Fuel system treatments are not required for a vehicle with only 20,000 km unless specific performance issues (e.g., reduced fuel efficiency or misfiring) are present. No such issues were reported or communicated. Other customers have reported similar concerns about being charged for unnecessary fuel treatments. Cabin Air Filter Replacement Description: Replaced due to being "dirty" after 12 months. Charges: $41.75 (parts) and $49.50 (labor). Concerns: Cabin air filters generally need replacement every 24 months or 24,000–48,000 km, depending on environmental conditions. The labor charge of $49.50 for this task is excessive, as replacing a cabin air filter is a simple process that typically takes only a few minutes. Four-Wheel Alignment Description: Performed due to "uneven tire wear." Charges: $149.95 Concerns: Alignment at 20,000 km is typically unnecessary unless specific issues such as pulling or vibration are observed. Minor uneven wear is not a sufficient reason to undertake such costly work without warning of the cost involved. Overall Issues: Excessive Labor Costs: The labor costs for routine tasks, such as the oil change and cabin air filter replacement, are significantly higher than industry norms. Unnecessary Services: Several services, including brake de-glazing, the brake service kit, and fuel treatment, were either unnecessary for a one-year-old vehicle with 20,000 km or were performed without adequate justification. Lack of Communication and Transparency: None of these additional services were communicated or approved by the owner. This lack of transparency denies the owner the opportunity to make informed decisions about the work being performed on their vehicle. Recurring Complaints: Other customers have raised similar issues regarding unnecessary services and excessive labor charges, suggesting a broader pattern of dissatisfaction that req

I am very happy to recommend Henry Lee due to his - James

I am very happy to recommend Henry Lee due to his attentive service. I have leased a Toyota Crosse and Henry Lee worked as my dealer. He is a very nice people. He explained the car condition to us in every detail and made a satisfactory plan for us. My wife and I are very grateful for his thoughtful and enthusiastic service. Thanks Henry. From James

Do not trust the Certified PreOwned promise. Less than a... - Cheryl

Do not trust the Certified PreOwned promise. Less than a month and we’re having issues. Asked for a full re check when we had to take the car in the first time. Refused. Now it’s back a second time. They loan you a vehicle half the size of your own with absolutely no attempt to be helpful.

Took my truck in for service, the staff were professional - Okanagan Ford

Took my truck in for service, the staff were professional as you would expect. The low score comes from the blatant cash grab of the lease buyout. Maple Ridge ford, lease buyout inspection cost, free. Kelowna ford, same inspection, $129. Orchard ford, same inspection, $700. Never going back to this place, you just lost a customer.

Very friendly and professional service! - Terri

I love my vehicle that I purchased from Pacific Chevrolet. Any time that I had a question or concern, I would call them and they were friendly and very helpful. When I did my annual tune up, they did a great job and my vehicle was clean and washed!! I would definitely recommend them to anyone who is looking to purchase a new or used vehicle!.....or just for service too!

Poor service department. - ktk48

Poor service department. No one is helpful. Got am emission error on my new vehivle. Told I had to wait over two weeks to get an appointment. Asked if they could just check the vehicle with a code scanner to see if the code was serious. No, they couldn't help me. Asked to be in touch with the service manager. Left a message to return my call. Still waiting over a week. I booked with Destination Honda. Scanned the vehicle and ordered the part. Told the issue was not serious and I could drive safely. They also did a software update and all done promptly and with great communication.

The service centre tried to charge me $147 for a firmware - Redgeekblue

The service centre tried to charge me $147 for a firmware update, a service that other Mazda dealerships offer for free. When i called ahead of time, they said it would be $60. Crooked money grabbers. Avoid like the plague.

Poor communication, poor quality of work. - timinbiz

Poor communication, poor quality of work. They do not value your business. Left my car at Parkers for warranty work. While there someone hit my car. Myron at front end Service assured me I'd be looked after and not to worry. I fully trusted them. Waited two and a half months before I became impatient and called to inquire. Kel the Service Manager told me they were having difficulty tracking down the person who hit my car. Do dealerships not have insurance. Also they did not report it to ICBC. During the two and a half months my car sat there. Both the main and auxiliary batteries went dead. Neither was able to hold a charge. Not only that but the body work performed was totally inadequate. Misaligned fender, gaps and parts sticking out. What dealership would advise a customer to come get their car as it was all ready to go. Bottom line do not trust these people with your vehicle for any lengthy stays. Many more words I could use to describe their tactics. Disgusting, deceitful.

Thank you Eric from Parksville Chrysler for going above - zinsli

Thank you Eric from Parksville Chrysler for going above and beyond to save my day. Excellent service with a smile and a surprise car wash to boot. We have come to trust your excellent client care for well over 20 years.