500 British Columbia Mazda/adler32 Service Centres

They are a ripoff! - dfjones

They are a ripoff! A simple oil change on my son's 2021 Prius was $1,000. They added on a bunch of services that he didn't need. ($140.00 to adjust the front and rear toe?) This was not the first time they did that. Every time he takes it in for an oil change, they want to do a bunch of extra stuff. They wanted to replace his front and rear rotors but luckily he said no to that. His car has only 35,000 km. He is young and doesn't know much about cars and they take full advantage of that.

Please don't fall victim to there maintenance scam like - bob clark

Please don't fall victim to there maintenance scam like engine air filters, cabin air filters and transmission fluid change every 30k (1) the air filter they charge over $50 and 20-30 minutes to install it when it only takes less then 1 minute and you buy filter for $7 on amazon, (2) cabin air filter they charge $114 plus 30 minutes to install at $140 an hour that's like $70 plus shop supplies and tax total they will charge after tax over $210 , well guess what that air filter is only $8 on amazon and it takes 2 minutes to change just pop off the plastic cover then unlock the snap change it , you just saved over $200 WOW . (3) transmission fluid change for newer cvt transmissions NOW this is the huge scam there service fee is $350 plus shop supplies and taxes basically $400 all in WOW but guess what they only drain 4 liters at the bottom of oil pan drain bolt then close the bolt and go to top of engine and 4 liters new fluid that's it, they won't even take off oil pan and clean the filter, No they won't, my friend is a mechanic at Nissan and told me go to T&T auto parts and buy 4 or 5 liters of NS3 CVT compatible transmission fluid at $12 a liter , get a oil drain pan to catch the oil once drained tighten bolt and measure how much old oil came out and fill the exact same amount in the fill tube on top just remove lock cap , my Total time was less then 15 minutes and cost $54 for oil after tax , don't waste your money takes 15 minutes to save $350 , heck i phone mr transmission 2 blocks away and he said they only charge $210 to do the same thing and this is from a transmission shop, no wonder everyone is broke with rip-off dealerships like this. You have been warned.

Had my Ford Edge serviced at Dams June 26. - BOUNDER2010

Had my Ford Edge serviced at Dams June 26. Service and customer care were outstanding! Very friendly and professional staff who sincerely cared about my experience. Honestly have no idea why I would consider going anywhere else. Thanks to everyone, you guys are the best of the best.

Outstanding dealership! - P&J

Outstanding dealership!! From the minute you walk in the team at Toyota Kelowna ensures all your needs are met. The staff go above and beyond to support and provide the best services for your vehicle. An extra warm thank you to Cary in services and Kevin the sales manager for going the extra mile to provide incredible service to my vehicle and accommodating all needs & beyond. Truly the best service shop and dealership in the Okanagan!

They always spend the extra time and effort to make me - Nadine

They always spend the extra time and effort to make me feel seen and heard. Every experience there has been amazing and I will continue to service my vehicles there, even the off makes!

We have a lot of issues with this dealership. - Csales

We have a lot of issues with this dealership. I drove the car up and spent an entire day waiting at a coffee shop and when I came back they said they couldn’t replicate the issue and if it happens again they’ll replace the part with a warranty. I said it has happened multiple times and it’s a critical issue because we can’t use the car when it happens. They said oh well if you want us to then fix it you’ll have to bring it back. That’s why I spent the entire day waiting? This is absolutely not the first time this has happened with this dealership. Also, one staff member came in and interrupt our conversation using multiple swearwords being angry at I’m not sure what and the manager was speaking very disrespectfully to other staff. Absolutely not where I wanna go but unfortunately having a Hyundai it seems to be what I need to deal with. By the way they essentially tell you you can’t rate anything other than five stars which is why they’re getting such great ratings.

I found that the service personnel who booked the repairs - mebs8006

I found that the service personnel who booked the repairs and arranged for a courtesy car were very friendly and easy to talk to. When I picked up my car, it was washed and vacuumed inside. Again, a joy to work with.

Nancy in the service department is fantastic. - sreedevimukhi

Nancy in the service department is fantastic. Very personable, knowledgeable and helpful. All the other staff I interacted with were very good.

Easily the worst service I've ever had. - DuaneElverum

Easily the worst service I've ever had. STAY AWAY from Kenny, Frank and Riki in the service department. I had an estimate to repair a seized front left brake caliper and brake inspection on a 2000 Dodge Ram 3500. I immediately noticed that the brakes performed very poorly - far worse than the day I brought them in: the brake pedal travelled almost to the floor and would not stop the vehicle without unusually heavy pressure, even at slow speeds. Additionally, the parking brake would not hold the vehicle in place, even on the slightest grade. Lastly, the door frame paint of the vehicle and the velour interior was stained with greasy hand prints. They agreed to have another look, and kept the vehicle for another few days. When I picked up the vehicle for the second time, the brakes still performed very poorly, and the parking brake would still not hold the vehicle in place, even at the slightest grade. I came in with three working brakes and a front seized caliper and was left with brakes that don't work properly and a parking brake that won't hold. How is a vehicle WORSE after Kenny works on it?

Dear Service Manager, or whoever concerned, I hope - Anoopk0501

Dear Service Manager, or whoever concerned, I hope this message finds you well. My name is Anoop Kottakkakath, and I am the owner of a 2021 Kia Seltos SX Turbo. I am writing to formally express my deep dissatisfaction and disappointment following my recent experience with your service department at Go Kia West, 1881 United Blvd, Coquitlam. On March 18, 2025, I brought my vehicle in for a periodic service. The service was handled by Mr. Karan Patel. I specifically requested a replacement of the engine air filter, as I knew it was dirty and due for change. Karan assured me that the air filter would be replaced along with the oil service and transmission fluid change. When I returned to pick up my vehicle, I inquired whether all the requested services had been completed. Karan confirmed that they were, including the air filter replacement. He mentioned that the part had mistakenly not been added to the invoice and told me I was "lucky" to receive it free of charge. Despite offering to pay for the part, he insisted there was no need. Trusting the word of a representative at a Kia service center, I continued to drive my car for the next three months. However, on June 17, 2025, I visited Applewood Kia in Surrey for my next scheduled service. To my surprise, I was informed that the engine air filter was extremely dirty and had clearly not been changed in a long time. I immediately contacted the Coquitlam location and requested to speak with either a manager or Karan for clarification. I was informed that Karan is no longer employed there. I was also told that I would receive a call back, but that has yet to happen. Being misled about a service that directly affects my vehicle’s engine health is absolutely unacceptable. This situation has seriously undermined my trust in your dealership’s integrity and reliability. Unfortunately, this is not the first time I have experienced misleading information at your location. When I originally purchased the vehicle, the salesperson, Todd, promised me that I could choose any brand of tires for $600 once winter was over. When I returned to inquire about this offer, I was told Todd was no longer with the dealership, and I was only offered Rovelo tires for $600 plus tax — a significant deviation from what was originally promised. With no one taking accountability, I had no choice but to decline. I urge you to take this matter seriously. I expect a proper explanation and some form of accountability for the misinformation I received. I also feel compelled to share this negative experience with my family and friends to help them make informed choices. Sincerely, Anoop Kottakkakath

They are crooks. - hawaiian69

They are crooks. Every time I take my jeep in for service the prices are different each time. I even called for a quote and got told to bad that’s the price. I have a eco diesel jeep and my first oil change was 250 then it went to 300 next I went in it was 350. Do not use them they will xxxx your wallet and they are liars.

The worst service department I have ever seen in my life. - Daffy Duck

The worst service department I have ever seen in my life. Indifferent staff, incompetent technical personnel, as slow as molasses in January and, the icing on the cake, criminally expensive! If you can, avoid them like the plague that they are.

Firstly, I would like to acknowledge that the sales side - BogieJr

Firstly, I would like to acknowledge that the sales side of the business has always treated us well. We have worked with Sheldon multiple times and have always had a pleasurable experience. As our relationship continued with the dealership, we made the trip from Chilliwack to Abbotsford to have our vehicle serviced. The gentlemen at the counter are professional and approachable. Our latest purchase was a TAG (Trotman Auto Group) custom truck with a dealer installed BDS lift and 35s. The value of this being, dealer installation and supply of the parts was to maintain the warranty of the vehicle due to it being installed by certified technicians. After 8,500km the truck had a clunk in the front end. We brought it out to Abby Chrysler to have it diagnosed and repaired. The technician retorqued the front end (because it was loose) and after two days we received the truck back to take home. When we arrived home there was another major clunk coming from the rear end. We called the dealership and explained the situation and the nature of the dealer installed aftermarket’s. Due to us being limited to a single vehicle, we asked if it had to be looked at by their dealership and the appointment coordinator was adamant that it would be covered by Chryslers warranty and I could go to any dealership. Long story short, the other dealership diagnosed the issue as the rear being so loose the axel was shifting. (Obviously installer error). They proudly stated it was all fixed up and good to go and they handed me a bill for the repair. I was shocked as the truck still sat under 10k km and it should be covered under warranty. They explained that Chrysler will not warranty any aftermarket parts issues. When they reached out to Abbotsford Chrysler, explaining the situation, Abbotsford refused to cover the repair costs. The dealer was our go to and we had really enjoyed our experience but to be stuck with a shop bill after spending $90k on a truck feels outrageous. The dealership did end up offering a service credit at their dealership for the next service, but it turned us off from utilizing the service department in the future.

Not even backyard mechanics! - RichardW

Not even backyard mechanics! Told me I had a broken crank it was the waterpump impeller! Told me I had a failed catalytic convertor it was the turbo! I wouldn't take a vehicle under full warranty there or ever buy another Hyundai!!!

There service department is terrible I bought a 2024 - sportslogix2

There service department is terrible I bought a 2024 Nissan pathfinder platinum from them .From lol changes to tire swaps to warranty items. They either tell you a certain date and time and when you get there say it was not that date.Or you get there for your appointment and the technician is not there as he is late.Do not fix what they are supposed to so you have to bring it back etc. Very sad I will not buy another Nissan due to customer service I have received on 6 occasions.

Breanna in service is terrific she has helped me with all - mille050

Breanna in service is terrific she has helped me with all service and is wonderful

Acura of Langley service department turned us away twice - ryan.rivera

Acura of Langley service department turned us away twice for service. No help whatsoever. We even bought the car from this location. The car was involved in an accident. Its suspension was recently fixed in a body shop, but warning lights keep appearing randomly. We called Acura of Langley and the service person (Destiny) kept saying to bring the car back to the body shop and not to bring it there due to liability reasons. We went back to the body shop 3 times. They did what they could but to no avail. I would expect an Acura technician to be able to diagnose and fix the issue and not a body shop. The body shop was even trying to get help from the dealership to diagnose the problem but they refused. Payment was not an issue. We just want it fixed. We went to another Acura dealership and they took us in and offered options moving forward.

My husband and I have owned 6 Toyota vehicles over the - Denise Moore

My husband and I have owned 6 Toyota vehicles over the last 40 years. All of our prior experiences were in Ontario and they were all fully satisfactory. We moved to Vancouver Island just over a year ago and were lucky enough to choose Alberni Toyota as our go to dealer. It happens to be the closest to us but there are three within an easy drive. The service Alberni Toyota provides is exceptional. I thought maybe we just lucked in the first day and everyone was on their game but here we are a year later, still shaking our heads at what a pleasure it is to do business with them. The facility has been thoughtfully designed with client comfort in mind - a dedicated and convenient entrance for service where you drive right up and are taken care of, and inside while you wait, there are multiple lounging spaces, reading material, a TV, wifi, beverage options and very clean washrooms. The service staff are happy, friendly, professional and efficient. They appear to actually enjoy what they do. At the end of our appointment our vehicle was returned to us washed, vacuumed, and ready to go. So glad to own a Toyota and so happy with Alberni Toyota for service!

No response to email after service problem or effort to - Laurel

No response to email after service problem or effort to address complaint was made by Toyota.

A remarkable place. - Terry and Lynn Green

A remarkable place. I would recommend it to all my friends. The owner and staff go out of their way to ensure you have a positive experience. If they can’t fix your vehicle right away they will refer you to someone who can. I can’t say enough about their friendly personal all inclusive service.

Crappy - Jerry

Came in for a service. Staff mirepresented time and cost to do. Inexperenced staff?? Not coming back and I do love my Subaru. Stay away.

I'm on my second Niro from Chris at Applewood, too bad - westcoastpoolqueen

I'm on my second Niro from Chris at Applewood, too bad he's left. Brought in my 2019 for the fuse recall, after the service mgr. advised a 7am appt. to be first in line. I should of slept in. I arrived at 6:50, checked in and asked them to also please check why the seat goes forward but not backwards. At 8:40am I got my car back and an explanation that in that time period they were unable to diagnose the seat problem. If they can't diagnose in 90 minutes why the button isn't working, I'm afraid I'm out. I will never be back for service at Applewood Kia again. Kaley was just useless, and not interested in helping.

David the asst service manager cannot deal or do any - odecksteff

David the asst service manager cannot deal or do any damage control. I was entitled for lifetime oil change and been doing the service w them from 2021 until now but when their system change it technically erased my lifetime oil change. I needed to wait for the other branch to give them proof of contract even though I been doing the oil change to them for 3yrs I informed them that I need to cancelled my appointment just to wait for the other branch to send it to them. My point is they should have let me go and just settle it in their end since it's their systems problem. And just informed me after anyway I'm a regular costumer. But after resolving it. It took 1hr and Togo's thing their service advisor Robert knows how to do damage control compensated me to have a discount on my next service. At lease for a manager they should know how to give solution and to have a sound judgment to cover if the system at their end doesn't work. and value their costumers.