500 British Columbia MINI/zlib/messages Service Centres

Very friendly customer service , I am really thankful to - Del

Very friendly customer service , I am really thankful to you guys. THANK YOU 😊 THANK YOU

They were courteous, knowledgeable and thorough. - segboer_3@hotmaill.com

They were courteous, knowledgeable and thorough. Explained all that was done and should get done in clear easy to understand! Bonus even cleaned my vehicle inside!! As well the curtosy shuttle was excellent and showed up exactly when she said she would!! Great job people!!

Excellent service from everyone in the service center as - T Larson

Excellent service from everyone in the service center as usual. This level of friendliness and professional service keeps me coming back.

Thank you Quick Lane, vehicle oil change appointment was - rick_lum

Thank you Quick Lane, vehicle oil change appointment was on time and was completed as per time frame given.

I’ve had consistently positive experiences with Terrace - AutoInsight

I’ve had consistently positive experiences with Terrace Totem Ford. The staff are always pleasant, professional, and friendly, creating a welcoming environment across both the dealership and service departments. It’s clear the dealership understands the unique needs of the Northwest BC region—offering a solid range of vehicles and support services that align well with local conditions, industries, and lifestyles. One area I’d like to offer constructive feedback on is specific to Pre-Paid Maintenance (PPM) customers. As someone who lives over 150 km away, I’ve found it logistically challenging to access routine service appointments. With the demands of full-time work, family commitments, and travel, coordinating scheduled maintenance can become disproportionately difficult. While the Quick Lane department consistently delivers high-quality service, the current requirement to pre-book even basic lube, oil, and filter (LOF) services creates a barrier—especially given that "Quick Lane" typically implies drive-thru or drop-in convenience. Suggestion for Improvement: I’d recommend that Terrace Totem Ford consider offering “Pre-Paid Preferred Customer” status for its prepaid maintenance clients. This could allow dedicated drop-in availability for oil changes and routine LOF services—honoring the original spirit of Quick Lane, while providing additional value for customers who’ve committed to the dealership long-term through pre-paid maintenance packages. Overall, I remain a satisfied customer and appreciate the service team’s hard work and courtesy. This suggestion is offered with the intent to enhance an already great customer experience and support those of us who travel long distances to stay loyal to Terrace Totem Ford.

Always received excellent service and proactive reminders - Larsenfour

Always received excellent service and proactive reminders on service. We hold on to our vehicles slightly longer than most so we make sure it’s running the best it can.

Always great service, my sevice adviser is very - Cracker

Always great service, my sevice adviser is very knowlegable and cares about her customers. I highly recommend BMW Langley.

The car service was prompt and thorough as needed. - KLR

The car service was prompt and thorough as needed. I appreciated Kristy's courteous and attentive manner to all of my questions and concerns. Thank you for your consistent reliable service.

Always wonderful experience bring my GLI to chilliwack - Ben

Always wonderful experience bring my GLI to chilliwack Volkswagen, they give me a great service while keeping me informed!

I am so happy with Destination Burnaby that I come from - Brendamackay

I am so happy with Destination Burnaby that I come from the North Shore for all my service needs. The experience from booking, service, communication to payment is a clear, concise, smooth process. The staff are friendly, kind,, and efficient. I feel like I get a personalized, honest experience while there and as a single older woman I really appreciate that! It’s like how service used to be! Cheri , in service is a super human with a super heart! I give my last experience a 15/10! Can’t wait for my pre order car to come in!

Fast professional service. - Cpmm

Fast professional service. Labour rates are quite high. I like that they were able to get my vehicle in quickly.

Great service Very satisfied with the service very - sadiqtoma

Great service Very satisfied with the service very helpful and full satisfaction Highly Recommend the service personal

Efficient drop off, courteous, quick turnaround today. - Cblondin

Efficient drop off, courteous, quick turnaround today. Attentive to other repair I asked about. Thank

Brought in my vehicle for service. - Patrick

Brought in my vehicle for service. Apparently they discovered an issue which was not well done by a different service provider.Problem was fixed and a couple of days later I received a follow up call on the issue. So far so good . Now I can surely understand why getting a service spot is very competitive at this dealership. Service advisor Brent was extremely helpful and his personalized attention to detail was well received. A BIG thank you to the service team.

I’m writing to express my disappointment with the service - Jerry

I’m writing to express my disappointment with the service I received at Audi Richmond, specifically regarding the Paint Protection Film (PPF) installation on my new Audi. Despite trusting a premium brand like Audi for both quality and customer service, my experience has been anything but that. The PPF job was poorly done on the first visit, prompting a return to the service center. Unfortunately, even on the second visit, the quality remained subpar — with visible imperfections and poor alignment. Worse, no one at the dealership took responsibility, and I was ultimately left to a third-party installer under my protection coverage. For a brand-new vehicle, this level of service is unacceptable and falls far below the standards expected from a dealership representing Audi.

I was at Lagley Toyota and had a very satisfying - p_kakarlamudi

I was at Lagley Toyota and had a very satisfying experience with Kim in service dept, he is a nice and energetic person and loved his service. I would recommend Toyota Langley to my friends and family.

We were in for our third oil change through the rapid - cjsenger

We were in for our third oil change through the rapid lube aisle and the team did not disappoint amazing personalized service and very thankful for the efficiency and the car wash (next time we will bring the horse trailer). 😹

Iv been a customer with Nanaimo Mitsubishi for more then - mcollie79

Iv been a customer with Nanaimo Mitsubishi for more then 5 years. Wayne, Luke, Andrew and Jake have always been amazing to deal with and truly care about me as a customer. My vehicle had hidden issues that we chased for a way too long! In the end the job was done great! They helped cut the cost where they could and I appreciate the team stepping up and doing a great job!

Overcharged for Bronco 6th gen trailer wiring. - knutescustoms

Overcharged for Bronco 6th gen trailer wiring. After buying 2 trucks and other issues in past with service, will be taking my business elsewhere.

We are on our 3rd VW vehicle from you and are writing to - rchipps

We are on our 3rd VW vehicle from you and are writing to share our satisfaction. We have had trade-ins for 2 Jetta, & pruchase of a second hand 2020 Tiguan. Your vehicle service is thorough and we are well informed of all the work required and completed. Your staff is friendly polite and considerate of our time and costs. We usually deal with Michelle who always knows us and asks how we are, as well as our vehicle. She assists us with every detail and does all she can to assist us herself. This time we were not able to use your customer vehicle so we had to rent a car. Michelle went out of her way trying to keep our rental to one day instead of two. We are very grateful for her consideration and we thank her again. Our satisfaction with your service is 5/5 and with Michelle is 10/5! Randy and Laura Chipps, May 31, 2025

I recently brought my truck in for a oil change and a - Jeff Wiman

I recently brought my truck in for a oil change and a service. I was dealing with Martin Clermont, right of the bat i explained a issue i had with door locks and he fixed it with in minutes. He also went above and beyond by having my back tailgate scratches buffed out. 10/10 score for him. thanks again Marty for all you do. thanks Jeff

They repaired my motor. - gfdaniels

They repaired my motor. It now runs like new. My service advisor was great. Overall excellent job.

Thankful that they rushed my recall service through in - dianne.rempel

Thankful that they rushed my recall service through in just a 45 minute wait for me.

worst service i have ever had ! - zjlbq2011

worst service i have ever had ! I had good time with destination honda for almost 3 years. but this time the service was so shocked ! I had a oil change service Feb 18 2025, the next day , I found my car seat was vibrated, a cellphone left in my car was owned by one technician honda burnaby. I had to drive back to honda to return the cellphone. the next day, i was driving on the highway, i found weird noise under my car like the metal rub on the floor. I had to get off the highway and check, found the one side of the metal piece was falling down because the technician didnt tight the screw!, because the next 2 days was holidays. i cannot get the problem solved, so I get back to honda and noone showed very care of my bad experience. just said sorry. then I made review on survey. one of the express manger called me and listened my voice, he promised to call me back, and he never did! I called him after 3 weeks later, and he totally forgot about me, then he just brush me off pass the case to another manager kevin. and Kevin never called me ! I paid for the top price and get the terrible services , will not come back !

When they sell you the product, they tell you a thousand - Sherko

When they sell you the product, they tell you a thousand lies and then they don't provide any service.

When signing for our brand new Forte they didn't give us - Matt55

When signing for our brand new Forte they didn't give us the rims or the spare tire they promised us so instead we had to use our old rim and tires and no spare. They gave us free oil change for life when we got the car and when we took it in for service they told us it's not for life it's free for 6 visits. Service department use to be the only thing saving the dealership from a 1 star but now they are change policies that we were promised. The sales floor is also a joke trying to tell them to stop phone and harassing 2-3times a week because they and to buy back the car even after telling them to stop phone and that we are not interested. And a final thing was the sales man who did all the work that we finally liked and talked to didn't get the sale the first guy we talked to who was very rude to my wife got the sale.... never coming here again.

Great experience eveytime we take our vehicle for - Parmdeep

Great experience eveytime we take our vehicle for regulat maintenance. Staff is knowledgeable and very professional

Excellent service, job well done. - Jitendra

Excellent service, job well done. Can rely on the technician and they are very trustworthy. The advisor was also very helpful.

I have had consistently great service when taking my van - amanda

I have had consistently great service when taking my van in to the shop. Smit is always helpful and does everything he can to help.

After Go Auto purchased the dealership from Wolfe Auto in - hznbrg101

After Go Auto purchased the dealership from Wolfe Auto in November 2022 their service took a nose dive. Family has purchased 3 Cars in the last 20 years All of them before Go Auto's takeover. All the original wolfe staff has willingly left or been let go. Their customer service is non existent. Messages left with no follow-up. Front-end service advisors are a mess to deal with. If you're a local Mitsubishi/ Subaru enthusiast go to another dealership and save yourself years of headaches 😩.