500 British Columbia Honda/zlib/gzheader Service Centres

Very friendly customer service , I am really thankful to - Del

Very friendly customer service , I am really thankful to you guys. THANK YOU 😊 THANK YOU

Brittany took my info over the phone. - Joel

Brittany took my info over the phone. She took the time to be very thorough. Mike got us in early, and the bill was well explained, and as quoted.

Customer service was excellent, she was very friendly, - J

Customer service was excellent, she was very friendly, and the service was completed on time.

Both Lacee and Cleeve are efficient and very welcoming. - pennysue_55

Both Lacee and Cleeve are efficient and very welcoming. The service quality is excellent. The friendly people make the wait time, which was in proportion to the work being done, enjoyable. I would not hesitate to recommend Ocean Park Ford.

I’ve had consistently positive experiences with Terrace - AutoInsight

I’ve had consistently positive experiences with Terrace Totem Ford. The staff are always pleasant, professional, and friendly, creating a welcoming environment across both the dealership and service departments. It’s clear the dealership understands the unique needs of the Northwest BC region—offering a solid range of vehicles and support services that align well with local conditions, industries, and lifestyles. One area I’d like to offer constructive feedback on is specific to Pre-Paid Maintenance (PPM) customers. As someone who lives over 150 km away, I’ve found it logistically challenging to access routine service appointments. With the demands of full-time work, family commitments, and travel, coordinating scheduled maintenance can become disproportionately difficult. While the Quick Lane department consistently delivers high-quality service, the current requirement to pre-book even basic lube, oil, and filter (LOF) services creates a barrier—especially given that "Quick Lane" typically implies drive-thru or drop-in convenience. Suggestion for Improvement: I’d recommend that Terrace Totem Ford consider offering “Pre-Paid Preferred Customer” status for its prepaid maintenance clients. This could allow dedicated drop-in availability for oil changes and routine LOF services—honoring the original spirit of Quick Lane, while providing additional value for customers who’ve committed to the dealership long-term through pre-paid maintenance packages. Overall, I remain a satisfied customer and appreciate the service team’s hard work and courtesy. This suggestion is offered with the intent to enhance an already great customer experience and support those of us who travel long distances to stay loyal to Terrace Totem Ford.

Always received excellent service and proactive reminders - Larsenfour

Always received excellent service and proactive reminders on service. We hold on to our vehicles slightly longer than most so we make sure it’s running the best it can.

Friendly, courteous, and knowledgeable staff. - Brian

Friendly, courteous, and knowledgeable staff. Nice, comfortable premises. Quality vehicle services re: repairs and maintenance.

West Coast Mazda is providing us with great service for - Eric

West Coast Mazda is providing us with great service for our Mazda CX90 The service department is very professional with great communication. And the care for our vehicle has been exceptional.

The car service was prompt and thorough as needed. - KLR

The car service was prompt and thorough as needed. I appreciated Kristy's courteous and attentive manner to all of my questions and concerns. Thank you for your consistent reliable service.

Always wonderful experience bring my GLI to chilliwack - Ben

Always wonderful experience bring my GLI to chilliwack Volkswagen, they give me a great service while keeping me informed!

I am so happy with Destination Burnaby that I come from - Brendamackay

I am so happy with Destination Burnaby that I come from the North Shore for all my service needs. The experience from booking, service, communication to payment is a clear, concise, smooth process. The staff are friendly, kind,, and efficient. I feel like I get a personalized, honest experience while there and as a single older woman I really appreciate that! It’s like how service used to be! Cheri , in service is a super human with a super heart! I give my last experience a 15/10! Can’t wait for my pre order car to come in!

Fast professional service. - Cpmm

Fast professional service. Labour rates are quite high. I like that they were able to get my vehicle in quickly.

Great service Very satisfied with the service very - sadiqtoma

Great service Very satisfied with the service very helpful and full satisfaction Highly Recommend the service personal

When I had to take my car into Preston's for an urgent - gammykerr

When I had to take my car into Preston's for an urgent repair they staff was very understanding, and they completed the repairs that same day. Everyone was very pleasant and the service associate explained the repairs very plainly. I am very appreciative of all the great service I received that day, and of all the previous times I have had to take my Malibu in for repair over the past years. Thank you Preston's Carolyn B Kerr

I just wanted to give a huge thanks to ​Steve Mahal and - sjparsons71

I just wanted to give a huge thanks to ​Steve Mahal and the Service team at Westcoast Toyota. I had a monor problem with my 23 Tundra, which was dealt with professionally and respectfully. I would 110% recommend this dealer to anyone looking for a new or used vehicle. Thanks, Shane P.

I’m writing to express my disappointment with the service - Jerry

I’m writing to express my disappointment with the service I received at Audi Richmond, specifically regarding the Paint Protection Film (PPF) installation on my new Audi. Despite trusting a premium brand like Audi for both quality and customer service, my experience has been anything but that. The PPF job was poorly done on the first visit, prompting a return to the service center. Unfortunately, even on the second visit, the quality remained subpar — with visible imperfections and poor alignment. Worse, no one at the dealership took responsibility, and I was ultimately left to a third-party installer under my protection coverage. For a brand-new vehicle, this level of service is unacceptable and falls far below the standards expected from a dealership representing Audi.

Had 2 year service this past Thursday. - mgottner

Had 2 year service this past Thursday. Check-in at 8: 00. Quick. They called my office to inform me it was finished. Picked my car up at lunch!

Quick service and very respectful to deal with never a - 2luvalittlerandr

Quick service and very respectful to deal with never a problem with service at this dealership always go there.

Iv been a customer with Nanaimo Mitsubishi for more then - mcollie79

Iv been a customer with Nanaimo Mitsubishi for more then 5 years. Wayne, Luke, Andrew and Jake have always been amazing to deal with and truly care about me as a customer. My vehicle had hidden issues that we chased for a way too long! In the end the job was done great! They helped cut the cost where they could and I appreciate the team stepping up and doing a great job!

Overcharged for Bronco 6th gen trailer wiring. - knutescustoms

Overcharged for Bronco 6th gen trailer wiring. After buying 2 trucks and other issues in past with service, will be taking my business elsewhere.

We are on our 3rd VW vehicle from you and are writing to - rchipps

We are on our 3rd VW vehicle from you and are writing to share our satisfaction. We have had trade-ins for 2 Jetta, & pruchase of a second hand 2020 Tiguan. Your vehicle service is thorough and we are well informed of all the work required and completed. Your staff is friendly polite and considerate of our time and costs. We usually deal with Michelle who always knows us and asks how we are, as well as our vehicle. She assists us with every detail and does all she can to assist us herself. This time we were not able to use your customer vehicle so we had to rent a car. Michelle went out of her way trying to keep our rental to one day instead of two. We are very grateful for her consideration and we thank her again. Our satisfaction with your service is 5/5 and with Michelle is 10/5! Randy and Laura Chipps, May 31, 2025

I recently brought my truck in for a oil change and a - Jeff Wiman

I recently brought my truck in for a oil change and a service. I was dealing with Martin Clermont, right of the bat i explained a issue i had with door locks and he fixed it with in minutes. He also went above and beyond by having my back tailgate scratches buffed out. 10/10 score for him. thanks again Marty for all you do. thanks Jeff

They repaired my motor. - gfdaniels

They repaired my motor. It now runs like new. My service advisor was great. Overall excellent job.

I had an absolutely terrible experience at Mazda Wolfe - Lazda

I had an absolutely terrible experience at Mazda Wolfe Langley, where they attempted to scam my mother out of $15,000 in hidden mechanic fees. The so-called “mechanic specialist,” Brian, went ahead with unauthorized repairs without my mother’s consent, and when confronted, the staff—including the manager, Mike—tried to gaslight me into believing she had approved them. This dealership operates with zero integrity, prioritizing deception over honest business practices. Instead of taking accountability, they doubled down on their lies, making every excuse possible to justify their fraudulent actions. It’s clear they have no respect for their customers and will exploit anyone who isn’t paying close attention. If you value transparency, honesty, and ethical service, stay far away from Mazda Wolfe Langley. I wouldn’t trust them with a bicycle, let alone a vehicle.

worst service i have ever had ! - zjlbq2011

worst service i have ever had ! I had good time with destination honda for almost 3 years. but this time the service was so shocked ! I had a oil change service Feb 18 2025, the next day , I found my car seat was vibrated, a cellphone left in my car was owned by one technician honda burnaby. I had to drive back to honda to return the cellphone. the next day, i was driving on the highway, i found weird noise under my car like the metal rub on the floor. I had to get off the highway and check, found the one side of the metal piece was falling down because the technician didnt tight the screw!, because the next 2 days was holidays. i cannot get the problem solved, so I get back to honda and noone showed very care of my bad experience. just said sorry. then I made review on survey. one of the express manger called me and listened my voice, he promised to call me back, and he never did! I called him after 3 weeks later, and he totally forgot about me, then he just brush me off pass the case to another manager kevin. and Kevin never called me ! I paid for the top price and get the terrible services , will not come back !

When they sell you the product, they tell you a thousand - Sherko

When they sell you the product, they tell you a thousand lies and then they don't provide any service.

When signing for our brand new Forte they didn't give us - Matt55

When signing for our brand new Forte they didn't give us the rims or the spare tire they promised us so instead we had to use our old rim and tires and no spare. They gave us free oil change for life when we got the car and when we took it in for service they told us it's not for life it's free for 6 visits. Service department use to be the only thing saving the dealership from a 1 star but now they are change policies that we were promised. The sales floor is also a joke trying to tell them to stop phone and harassing 2-3times a week because they and to buy back the car even after telling them to stop phone and that we are not interested. And a final thing was the sales man who did all the work that we finally liked and talked to didn't get the sale the first guy we talked to who was very rude to my wife got the sale.... never coming here again.

Worked with Kenneth and Linda for my leasing. - jennynguyen.yvr

Worked with Kenneth and Linda for my leasing. Friendly and supportive staffs, the services was excellent. Highly recommend.

Great experience eveytime we take our vehicle for - Parmdeep

Great experience eveytime we take our vehicle for regulat maintenance. Staff is knowledgeable and very professional

Excellent service, job well done. - Jitendra

Excellent service, job well done. Can rely on the technician and they are very trustworthy. The advisor was also very helpful.