500 British Columbia Geo/trees Service Centres

Go in for an oil change come out with a warning on your - Eva

Go in for an oil change come out with a warning on your cluster. Left garbage in my truck, adjusted my seat settings, my truck door was full of water and I mean full like they left the door open all day in the rain. Worst service experience ever

Our family has boughten a combined 10 cars from this - Sandramcundari

Our family has boughten a combined 10 cars from this Honda dealership. When I went to take my car in they broke a piece off and claimed I needed to fix it. It was a 15 dollar part and they said I needed to spend 250 to replace it. When I questioned why, if it broke in their possession I had to pay for it, to the service manager Tyson he laughed at me. He said he wasn’t paying for the labour of replacing that. As a woman to be laughed at by a man when you question something is so upsetting. When my husband went in asking to speak to the manager as I was so upset..No manager would come out. I advise no one to use this Honda. I have had 20+ woman reach out to me about their experience with this Honda specifically the service manager Tyson. Many of them leaving in tears. Was 250 dollars worth losing a valuable costumer? Do you just go breaking parts off cars telling the costumer they now need to replace it and profit off of it? It was so disheartening. I hope no one has to experience what I went through. This will stick with me for a long time. I will make sure to tell everyone I know to never use Kamloops Honda

The worst customer service I have ever had. - amandahearts38

The worst customer service I have ever had. My engine seized and was under recall. It took their recall center 7 months to give an okay to replace the engine. The wrong paperwork was sent in. No one returned my calls. I was NOT offered a courtesy car. Mistake after mistake was made. When my car was ready for pick up it was unwashed after.sitting in their lot for 7 months. And damage had been done to my front bumper while in their lot? So they have offered to replace it? I was offered ZERO compensation for the inconvenience they caused. Taryn was their one shining star who tried to smooth things over. However I feel I was treated terribly. I will never deal with them again. Worst customer service I have ever had!!

amazing store they always explain, and prices are great - mcm

amazing store they always explain, and prices are great not the usual store that gives you cheap basic service they recommend the proper amount of service for the area and don't treat you like the basic Vancouver client that is in a basic climate they taylor the service to be condusive to our conditions in kamloops like serviceing your brakes more frequently. just simply an amazing store they win you over with service and not just cheap prices

We are on a 3 month trip to the Canadian Rockies from - jos

We are on a 3 month trip to the Canadian Rockies from upstate NY and had a couple of problems with our 2021 RAM Promaster class-B motorhome. Kamloops RAM did an excellent job at resolving these problems under warranty 😊and by providing a shuttle service to our hotel! Finding a garage on-route is never easy as everybody is always booked full but Kamploops RAM fitted us in so we could continue our trip. Thank you guys and thanks to Riana for the customer service!!

I want to say I just had a an amazing experience with - babych8

I want to say I just had a an amazing experience with Kelowna Chrysler, I was on my way to Kelowna from Calgary and I had a message on my truck that I needed to get to a dealer asap for a DEF service I called Kelowna Chrysler 2:00pm and a Friday afternoon and they were able to get my in and get a Knock Sensor shipped in and had me back on the road the next day. Top notch service. Kudos to Steve and Monty, you guys are so professional and very concerned about getting me back on the road!!

Outstanding Service. - Happy Custimer

I can’t tell how happy I am with the service provided by this dealership. My vehicle needed to go into the shop suddenly and with a phone call everything was taken care of. They provided me with an emergency loaner until I could secure a rental, which took a a couple of days. When I got my vehicle back it was nicely washed as it was quite dirty on the outside when it went in. I’ve dealt with a number of dealerships in my day, and not just Ford’s either, and Kelowna Ford Lincoln tops the list. In a nutshell, very friendly staff, that know their jobs and how to take care of their customers.

I had a great experience with Kelowna Hyundai. - keenezo37

I had a great experience with Kelowna Hyundai. I am from Chilliwack and my car broke down just outside Merritt on my way from Kelowna. Once it was towed to Kelowna, Tyler Berkers took great care of me. He ensured to keep me in the loop of my required repairs, estimated times for parts and then again for service. He also ensured that I got a loaner vehicle to enable me to minimize the work days I missed. Justin White provided me a brand new Tuscon and I was able to use it for a few days to get back to Chilliwack for work. My wife and I have bought from other Hyundai stores with not the best experience but we agreed that our next purchase will be from the Kelowna dealership. Thanks for making my car breakdown experience way less painful guys! Keep up the great work! Tony

Great service, I would highly recommend this Dealership - art.pike

Great service, I would highly recommend this Dealership and will return for my next service.

Kia are always "on the ball"! - Sally2010

Always someone there to help. Comfortable customer waiting area with much appreciated hot beverages available. I love the act that my car is cleaned for me when I retake possession of it. I love my Sportage and the service that comes with it.

Trevor and Alex at Kelowna Mercedes-Benz are amazing! - Dmitriy

Trevor and Alex at Kelowna Mercedes-Benz are amazing! They took great care of everything and made the whole experience easy and stress-free. Their kindness, support, and expertise truly stand out. Huge thanks to both of them for going above and beyond! Highly recommend!

Great place to deal with like the staff this is our - Dan

Great place to deal with like the staff this is our second new pathfinder from this dealership would highly recommend.

Happy Customer - Amy T

When we first moved to Canada in 2015 we took our car to a place in Kamloops since it was closer and hopefully cheaper than a dealership. We have gone to Kelowna Volvo ever since. They are friendly, helpful, and speedy. They drive us to a mall or anywhere else we want to go and come pick us up when they are finished with our car. The work they have done on our car has been excellent and we have only praise for this company.

Rude service employees. Twice my cars were damaged. My... - Arman Paraiso

Rude service employees. Twice my cars were damaged. My 2018 Sorento got a huge scratch while still under service. They won't accept the responsibility and want to have the repair charge to my insurance. My grand daughter was picking up my 2018 Soul after the service is done but I noticed a fresh scratch in front but they claim it's not their fault. Worst is that they drove her away rudely because another customer is in line. This is the worst service experience we had in Kia Richmond. We will never come to you for service again.

On about May 5th, I made an appointment to have my car - Thequietone

On about May 5th, I made an appointment to have my car looked at because I felt the transmission failing. I was afraid to drive the car. Vancouver Kia (who I am leasing this brand new car from) would not look at my car until May 31st because they said they "have no Technicians". I said the car will be dead by then and I cannot just park the car and not use it for nearly a month. I am disabled and need a car to get to my 2 jobs (Cannot take transit because of all the walking, I have MS and work in a dangerous neighborhood at night. Also, transit commute to my main job is 4 hours) Sure enough, my car died in a major intersection on May 9th. This could have caused a major accident. I missed work and had my car towed to Richmond Kia who helped me in right away. Before the car even broke down, Richmond Kia set up an appointment for me for the next day, since it was a serious matter. My car died the day before my appointment at Richmond Kia. They triage repairs at the Richmond location. Vancouver Kia told my husband they do not do triage repairs (husband went to see them in person on May 7th to ask again if they could get me in faster because he confirmed there was a serious issue with the transmission)..So they had no problem letting a disabled woman who has problems walking, drive a car with a slipping transmission. Richmond Kia had to replace the entire transmission on this brand new car. I am out many hundreds of dollars because of taking Ubers and missing work. After writing a letter to Kia Canada, I got a courtesy car and my car was fixed in a week. Initially they said it would take many weeks, but did everything to push things ahead when I told them my work and health situation. I will not deal with South Vancouver Kia again and will never lease from them again. I am paying lease payments and they expected me to go without a working vehicle for over a month. No offer of a replacement car or courtesy car or anything. I was going to buy this car after the lease was up, but I will not be purchasing it now. In 9 months time the transmission failed. The suspension feels messed up already too. I really want to just dump this lemon off at the dealership, hand them the keys and walk away. I would except I don't want my credit destroyed. I am stuck leasing this lemon for 4 more years. If a customer is making over $500 per month in lease payments, you should not strand them without a vehicle for over a month! I think that's breach of contract or something isn't it?

I have had an overheating problem in my Prius. - EDDY

I have had an overheating problem in my Prius. I have taken it to 5 other auto repair shops in the past 6 months, including a Toyota dealer. All 5 times the shops charged me for parts and labor and said "the overheating issue was fixed". None of these 5 failed attempts were successful. I took the Prius into Kicking Horse Ford. They gave me a nice loaner car while I waited for the part to come in and the repair to be completed. Super convenient for me. These people at this Service Department (including the mechanics) are very, very busy with repair orders. Stacks and stacks of orders. They not only completed my repair a week earlier than I thought. But for the first time in 6 months my Prius runs like normal without me worrying the engine is about to blow up! Amazing magic. The mechanic/technician even took the time in their busy schedule to show me my old water pump to show how it was damaged. In these times of bleak customer care Kicking Horse Ford’s service Department and mechanics/technicians are exceptional. Thank you.

Heater in pathfinder did not work for ten years. - garnet.oliver

Heater in pathfinder did not work for ten years.Two other dealerships could not find problem after spending hundreds and hundreds of dollars.King George Nissan found problem in an hour.Now once again I can face the winter months

Kokanee Ford sold me a defective part - disappointed customer

My 2002 diesel F350 needed a new transmission, I called parts and spoke to David and asked him to order a rebuilt transmission. David ordered a transmission, but unfortunately, not a rebuilt one, he had one shipped from Chilliwack that was USED. The transmission did not work. I had to tow my truck from Nelson to Kokanee Ford in Creston. I requested that the used transmission be sent back and a rebuilt one, which I ordered in the first place, be sent. Kokanee Ford refused. They are not taking responsibility for their mistake. I had to tow my truck back to Nelson.....and then learned Kokanee Ford kept 3 parts to my truck, which they are not returning....very disappointed!!!

Terrible customer service! - Purple4

Went on the lot looking for a used jeep. They didn't have any used ones in stock and that is fine. Went down the street to a Chevrolet dealership to just look around. Told the salesman we really wanted a jeep. Salesman said, "No problem! We can bring one in for you!" And they did. They fulfilled every wish we wanted in our jeep. Went back to the jeep dealership with our new jeep to get some accessories/parts. The parts guy couldn't help us so gave us a card to call the more experienced parts guy on Monday. He apologized and sent us on our way. Meanwhile, the owner is there the whole time. Shouldn't he care why people are walking out empty handed?? Guess they have enough customers and do not need our business. We will get our parts and accessories from a jeep dealership who actually cares about customer service.

I went in once for a tire patch. - Jade.e.mcnaughton

I went in once for a tire patch...this dealership won't stop contacting me, ive tequested multiple times to stop. I've even gone as far as leaving a vm for a manager to have my number removed. You have no comparison to your sister company in Saskatchewan, one could probably learn a lot from them, as they are outstanding, I was there customer for multiple years! Your repair department on the other hand...there's a reason I've never came back. I feel like I should follow up with them, so they are aware of your dealings.

Took my truck in for a steering column replacement, got... - Just Want What I Paid For

Took my truck in for a steering column replacement, got the truck back with 5 things wrong. First was the lower part of the dash was re-assembled with the e-brake release handle BEHIND the lower dash. Second was the lovely white glue smeared all around the fuel selector switch on the black dash, Third was my turn signal switch no longer works properly. Tilt steering column was installed to replace fixed column so lovely hole was cut in my steering column cover, and not very professionally, just sloppy, and there was one other thing that I can't recall at the moment... I can't believe they would employ a "Master Automotive Technician" that would let that leave his bay. Service manager had the tech "Fix" the issues, which included a black marker to hide the glue on the dash from the fuel tank selector switch that was broke by the "Master automotive tech". Turn signals still don't work, even after I I had the turn signal switch replaced and the problem is apparently a broken plug. So now, I have a couple daily reminders about the quality work by that Ford tech and dealer didn't think it was their problem, just want you out the door and go away. Lovely...

They dropped my Discovery off their hoist and totalled it - Daniel L.

They dropped my Discovery off their hoist and totalled it in June 2023, when it was in for an engine replacement. It's now been a year and dealership has still failed to make me whole. They dropped the ball so hard, their insurance company had to reach out to me directly to answer questions that the dealer either ignored or refused to answer. Their insurance policy could not pay out the full amount that their insurance company themselves deemed the loss to be valued at due to limitations in their policy. David Campbell, their service manager and Phil Levy, the service advisor had committed to making me whole and committed to working with me to cover the shortfall and expenses I incurred over the past year due to this incident, only to tell me after repeated follow ups that this was now "over his head" and that he would connect me with their General Manager. This was 4 months ago. As of the date of this review, they have still yet to reply to my phone calls and emails to the GM, and I have not had any dialogue at all with their GM. Phil and David had also committed to ensuring I had continued use of a loaner until this was settled, but have since asked me to return it (which I did). I had ACL + Meniscus surgery this last month and am now car-less and have been unable to get to all my appointments that are critical to my recovery. Have been a loyal customer of the brand for over 10+ years and this dealership's poor business practices are pushing me to a different brand that actually follows through on promises and takes responsibility for their actions.