500 British Columbia FIAT/inffast Service Centres

I found that the service personnel who booked the repairs - mebs8006

I found that the service personnel who booked the repairs and arranged for a courtesy car were very friendly and easy to talk to. When I picked up my car, it was washed and vacuumed inside. Again, a joy to work with.

Exceptional service from the parts and service - Terri Biln

Exceptional service from the parts and service department! The staff were incredibly friendly, helpful and welcoming-truly made us feel like family. Highly recommend this dealership for their outstanding customer service!

Nancy in the service department is fantastic. - sreedevimukhi

Nancy in the service department is fantastic. Very personable, knowledgeable and helpful. All the other staff I interacted with were very good.

I had my car serviced at your center on Friday. - nishant.gautam

I had my car serviced at your center on Friday. Since then, I have been noticing an unusual sound while driving. It feels like something is touching or creating friction, similar to a scraping or rubbing noise. As this issue started immediately after the service, I am concerned it may be related to an adjustment made during maintenance.

The worst service department I have ever seen in my life. - Daffy Duck

The worst service department I have ever seen in my life. Indifferent staff, incompetent technical personnel, as slow as molasses in January and, the icing on the cake, criminally expensive! If you can, avoid them like the plague that they are.

Firstly, I would like to acknowledge that the sales side - BogieJr

Firstly, I would like to acknowledge that the sales side of the business has always treated us well. We have worked with Sheldon multiple times and have always had a pleasurable experience. As our relationship continued with the dealership, we made the trip from Chilliwack to Abbotsford to have our vehicle serviced. The gentlemen at the counter are professional and approachable. Our latest purchase was a TAG (Trotman Auto Group) custom truck with a dealer installed BDS lift and 35s. The value of this being, dealer installation and supply of the parts was to maintain the warranty of the vehicle due to it being installed by certified technicians. After 8,500km the truck had a clunk in the front end. We brought it out to Abby Chrysler to have it diagnosed and repaired. The technician retorqued the front end (because it was loose) and after two days we received the truck back to take home. When we arrived home there was another major clunk coming from the rear end. We called the dealership and explained the situation and the nature of the dealer installed aftermarket’s. Due to us being limited to a single vehicle, we asked if it had to be looked at by their dealership and the appointment coordinator was adamant that it would be covered by Chryslers warranty and I could go to any dealership. Long story short, the other dealership diagnosed the issue as the rear being so loose the axel was shifting. (Obviously installer error). They proudly stated it was all fixed up and good to go and they handed me a bill for the repair. I was shocked as the truck still sat under 10k km and it should be covered under warranty. They explained that Chrysler will not warranty any aftermarket parts issues. When they reached out to Abbotsford Chrysler, explaining the situation, Abbotsford refused to cover the repair costs. The dealer was our go to and we had really enjoyed our experience but to be stuck with a shop bill after spending $90k on a truck feels outrageous. The dealership did end up offering a service credit at their dealership for the next service, but it turned us off from utilizing the service department in the future.

Not even backyard mechanics! - RichardW

Not even backyard mechanics! Told me I had a broken crank it was the waterpump impeller! Told me I had a failed catalytic convertor it was the turbo! I wouldn't take a vehicle under full warranty there or ever buy another Hyundai!!!

The dealership staff was very rude and we had a package - Cheema

The dealership staff was very rude and we had a package for free oil change for lifetime, and the staff tried to make me buy more stuff to get the free oil change which I already had.

Breanna in service is terrific she has helped me with all - mille050

Breanna in service is terrific she has helped me with all service and is wonderful

Acura of Langley service department turned us away twice - ryan.rivera

Acura of Langley service department turned us away twice for service. No help whatsoever. We even bought the car from this location. The car was involved in an accident. Its suspension was recently fixed in a body shop, but warning lights keep appearing randomly. We called Acura of Langley and the service person (Destiny) kept saying to bring the car back to the body shop and not to bring it there due to liability reasons. We went back to the body shop 3 times. They did what they could but to no avail. I would expect an Acura technician to be able to diagnose and fix the issue and not a body shop. The body shop was even trying to get help from the dealership to diagnose the problem but they refused. Payment was not an issue. We just want it fixed. We went to another Acura dealership and they took us in and offered options moving forward.

My husband and I have owned 6 Toyota vehicles over the - Denise Moore

My husband and I have owned 6 Toyota vehicles over the last 40 years. All of our prior experiences were in Ontario and they were all fully satisfactory. We moved to Vancouver Island just over a year ago and were lucky enough to choose Alberni Toyota as our go to dealer. It happens to be the closest to us but there are three within an easy drive. The service Alberni Toyota provides is exceptional. I thought maybe we just lucked in the first day and everyone was on their game but here we are a year later, still shaking our heads at what a pleasure it is to do business with them. The facility has been thoughtfully designed with client comfort in mind - a dedicated and convenient entrance for service where you drive right up and are taken care of, and inside while you wait, there are multiple lounging spaces, reading material, a TV, wifi, beverage options and very clean washrooms. The service staff are happy, friendly, professional and efficient. They appear to actually enjoy what they do. At the end of our appointment our vehicle was returned to us washed, vacuumed, and ready to go. So glad to own a Toyota and so happy with Alberni Toyota for service!

No response to email after service problem or effort to - Laurel

No response to email after service problem or effort to address complaint was made by Toyota.

A remarkable place. - Terry and Lynn Green

A remarkable place. I would recommend it to all my friends. The owner and staff go out of their way to ensure you have a positive experience. If they can’t fix your vehicle right away they will refer you to someone who can. I can’t say enough about their friendly personal all inclusive service.

Crappy - Jerry

Came in for a service. Staff mirepresented time and cost to do. Inexperenced staff?? Not coming back and I do love my Subaru. Stay away.

I'm on my second Niro from Chris at Applewood, too bad - westcoastpoolqueen

I'm on my second Niro from Chris at Applewood, too bad he's left. Brought in my 2019 for the fuse recall, after the service mgr. advised a 7am appt. to be first in line. I should of slept in. I arrived at 6:50, checked in and asked them to also please check why the seat goes forward but not backwards. At 8:40am I got my car back and an explanation that in that time period they were unable to diagnose the seat problem. If they can't diagnose in 90 minutes why the button isn't working, I'm afraid I'm out. I will never be back for service at Applewood Kia again. Kaley was just useless, and not interested in helping.

David the asst service manager cannot deal or do any - odecksteff

David the asst service manager cannot deal or do any damage control. I was entitled for lifetime oil change and been doing the service w them from 2021 until now but when their system change it technically erased my lifetime oil change. I needed to wait for the other branch to give them proof of contract even though I been doing the oil change to them for 3yrs I informed them that I need to cancelled my appointment just to wait for the other branch to send it to them. My point is they should have let me go and just settle it in their end since it's their systems problem. And just informed me after anyway I'm a regular costumer. But after resolving it. It took 1hr and Togo's thing their service advisor Robert knows how to do damage control compensated me to have a discount on my next service. At lease for a manager they should know how to give solution and to have a sound judgment to cover if the system at their end doesn't work. and value their costumers.

Horrible service. - strathunter

Horrible service. Wife took her NIssan in for service. Applewood Nissan took way more time then promised and came back with a laundry list of repair they claimed were crutial including brakes which they claimed they couldnt let her drive away on. She knows better and declined all work wanting second opinion. She also asked for their liability release form that she would sign to drive away. They didnt have that and suddenly were not concerned about her leaving. However, they then said her car would take an hour to return. Why? It was off site. Off site? Yes, they have a "sattelite" location ..... uh, fishy. And indeed it took an hour to get her car back. We then went to an independant garage who documented the brakes were not only fine but 75%. Suuspension was fine too and other things APPLEWOOD tried to sell her. We complained to Applewood who just gave excuses, nonsense and frankly, acted like amatuers and scammers. BLatant SCAMMERS. Sue me APPLEWOOD. You couldnt print off your fake claims as suddenly you had printer problems ... but your FAKE CLAIMS were recored on her phone. DUMMIES.

Friendly and helpful - Gwmp43

In twice for warranty work , fast and friendly service . front desk helpful , provided ride to mall and pickup when job done. Heartily recommend for repairs .

Worse Service Manager ever, Joanne lies through teeth, - Bob

Worse Service Manager ever, Joanne lies through teeth, and listens in on all of the conversations. Pathetic, as are the finance people and the GM is a low life glorified used car salesman

My Q5 had to be sent back for the same issue 3 times. - aro3620

My Q5 had to be sent back for the same issue 3 times. And the last time, it took them almost 4 weeks to fix it. And during that time, they never notified me of any updates until I called and emailed them to ask what the xxxx is going on!! Only then did the manager (Gui Dwyer) do the right thing and diagnosed it properly and ordered the correct parts which had to take another week! But then, eventhough it was a back job and the car was still under warranty, they (Sean McClory) had the the audacity to charge me the dedcutible again for the exact same issue it was facing the past few months!!! And when the time came to pick up the car, we had to wait as they are still washing the car -(even when the time has been sent for the pick up) And I thought Audi treats its customer well! I guess not when it Dilawri!

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!