500 British Columbia FIAT/inffast Service Centres

Recall service was completed quickly and efficiently, - mr.zhge

Recall service was completed quickly and efficiently, which I appreciate. However, I was disappointed by a few aspects of the customer experience. In previous visits, the dealership always provided a complimentary car wash, but this time it was skipped without explanation. Additionally, although I understand this was a free recall service, the attitude of the staff when I picked up my vehicle felt noticeably cold and unwelcoming—simply because I didn’t purchase additional services. Finally, while shields and retainers were installed as part of the recall, no parts were replaced. I would have appreciated a more thorough explanation about why that was deemed sufficient. Overall, this visit didn’t reflect the level of hospitality and transparency I’ve come to expect from Ocean Park Ford.

Had a text message to remind me of my upcoming - Mark

Had a text message to remind me of my upcoming appointment. when i brought my vehicle in everyone was helpful and efficient, I was notified by text when my vehicle was done, and they explained what was done to fix the issue.

Very friendly customer service , I am really thankful to - Del

Very friendly customer service , I am really thankful to you guys. THANK YOU 😊 THANK YOU

Always efficient, comfortable atmosphere, timely, and - sdchadwick

Always efficient, comfortable atmosphere, timely, and good customer service. We have confidence in your work.

Always great service, my sevice adviser is very - Cracker

Always great service, my sevice adviser is very knowlegable and cares about her customers. I highly recommend BMW Langley.

The car service was prompt and thorough as needed. - KLR

The car service was prompt and thorough as needed. I appreciated Kristy's courteous and attentive manner to all of my questions and concerns. Thank you for your consistent reliable service.

Service department (Tyra) was awesome, very helpful and - Hengensurprise

Service department (Tyra) was awesome, very helpful and knowledgeable, made checking our vehicle in for service very easy.

I am so happy with Destination Burnaby that I come from - Brendamackay

I am so happy with Destination Burnaby that I come from the North Shore for all my service needs. The experience from booking, service, communication to payment is a clear, concise, smooth process. The staff are friendly, kind,, and efficient. I feel like I get a personalized, honest experience while there and as a single older woman I really appreciate that! It’s like how service used to be! Cheri , in service is a super human with a super heart! I give my last experience a 15/10! Can’t wait for my pre order car to come in!

Great staff and first class customer service. - Gary

Great staff and first class customer service. Great job completed at a competitive cost in very short timeframe.

Thank you David For your prompt and professional way of - aquavita

Thank you David For your prompt and professional way of handling my last service of battery replacement in my old little baby BMW Maria

Jarret was amazing, he was in touch immediately and kept - Kim

Jarret was amazing, he was in touch immediately and kept us updated on what was going on with our vehicle. Nicki helped us get into a loaner vehicle and went out of her way to make sure we were able to get something suitable to our needs. We will definitely return to Preston Cadillac.

Brought in my vehicle for service. - Patrick

Brought in my vehicle for service. Apparently they discovered an issue which was not well done by a different service provider.Problem was fixed and a couple of days later I received a follow up call on the issue. So far so good . Now I can surely understand why getting a service spot is very competitive at this dealership. Service advisor Brent was extremely helpful and his personalized attention to detail was well received. A BIG thank you to the service team.

I was at Lagley Toyota and had a very satisfying - p_kakarlamudi

I was at Lagley Toyota and had a very satisfying experience with Kim in service dept, he is a nice and energetic person and loved his service. I would recommend Toyota Langley to my friends and family.

Dustin was great to deal with. - j_m_fish87

Dustin was great to deal with. he was friendly, professional and very informative with my issues

I’m writing to express my disappointment with the service - Jerry

I’m writing to express my disappointment with the service I received at Audi Richmond, specifically regarding the Paint Protection Film (PPF) installation on my new Audi. Despite trusting a premium brand like Audi for both quality and customer service, my experience has been anything but that. The PPF job was poorly done on the first visit, prompting a return to the service center. Unfortunately, even on the second visit, the quality remained subpar — with visible imperfections and poor alignment. Worse, no one at the dealership took responsibility, and I was ultimately left to a third-party installer under my protection coverage. For a brand-new vehicle, this level of service is unacceptable and falls far below the standards expected from a dealership representing Audi.

Wolfe Mazda has very prompt service with systematic - singhgargi2010

Wolfe Mazda has very prompt service with systematic explanation of the steps. Professional, friendly and kind staff.

Iv been a customer with Nanaimo Mitsubishi for more then - mcollie79

Iv been a customer with Nanaimo Mitsubishi for more then 5 years. Wayne, Luke, Andrew and Jake have always been amazing to deal with and truly care about me as a customer. My vehicle had hidden issues that we chased for a way too long! In the end the job was done great! They helped cut the cost where they could and I appreciate the team stepping up and doing a great job!

They repaired my motor. - gfdaniels

They repaired my motor. It now runs like new. My service advisor was great. Overall excellent job.

Overcharged for Bronco 6th gen trailer wiring. - knutescustoms

Overcharged for Bronco 6th gen trailer wiring. After buying 2 trucks and other issues in past with service, will be taking my business elsewhere.

worst service i have ever had ! - zjlbq2011

worst service i have ever had ! I had good time with destination honda for almost 3 years. but this time the service was so shocked ! I had a oil change service Feb 18 2025, the next day , I found my car seat was vibrated, a cellphone left in my car was owned by one technician honda burnaby. I had to drive back to honda to return the cellphone. the next day, i was driving on the highway, i found weird noise under my car like the metal rub on the floor. I had to get off the highway and check, found the one side of the metal piece was falling down because the technician didnt tight the screw!, because the next 2 days was holidays. i cannot get the problem solved, so I get back to honda and noone showed very care of my bad experience. just said sorry. then I made review on survey. one of the express manger called me and listened my voice, he promised to call me back, and he never did! I called him after 3 weeks later, and he totally forgot about me, then he just brush me off pass the case to another manager kevin. and Kevin never called me ! I paid for the top price and get the terrible services , will not come back !

Great experience eveytime we take our vehicle for - Parmdeep

Great experience eveytime we take our vehicle for regulat maintenance. Staff is knowledgeable and very professional

When signing for our brand new Forte they didn't give us - Matt55

When signing for our brand new Forte they didn't give us the rims or the spare tire they promised us so instead we had to use our old rim and tires and no spare. They gave us free oil change for life when we got the car and when we took it in for service they told us it's not for life it's free for 6 visits. Service department use to be the only thing saving the dealership from a 1 star but now they are change policies that we were promised. The sales floor is also a joke trying to tell them to stop phone and harassing 2-3times a week because they and to buy back the car even after telling them to stop phone and that we are not interested. And a final thing was the sales man who did all the work that we finally liked and talked to didn't get the sale the first guy we talked to who was very rude to my wife got the sale.... never coming here again.

We are on our 3rd VW vehicle from you and are writing to - rchipps

We are on our 3rd VW vehicle from you and are writing to share our satisfaction. We have had trade-ins for 2 Jetta, & pruchase of a second hand 2020 Tiguan. Your vehicle service is thorough and we are well informed of all the work required and completed. Your staff is friendly polite and considerate of our time and costs. We usually deal with Michelle who always knows us and asks how we are, as well as our vehicle. She assists us with every detail and does all she can to assist us herself. This time we were not able to use your customer vehicle so we had to rent a car. Michelle went out of her way trying to keep our rental to one day instead of two. We are very grateful for her consideration and we thank her again. Our satisfaction with your service is 5/5 and with Michelle is 10/5! Randy and Laura Chipps, May 31, 2025

Worked with Kenneth and Linda for my leasing. - jennynguyen.yvr

Worked with Kenneth and Linda for my leasing. Friendly and supportive staffs, the services was excellent. Highly recommend.

Excellent service, job well done. - Jitendra

Excellent service, job well done. Can rely on the technician and they are very trustworthy. The advisor was also very helpful.

I have had consistently great service when taking my van - amanda

I have had consistently great service when taking my van in to the shop. Smit is always helpful and does everything he can to help.

After Go Auto purchased the dealership from Wolfe Auto in - hznbrg101

After Go Auto purchased the dealership from Wolfe Auto in November 2022 their service took a nose dive. Family has purchased 3 Cars in the last 20 years All of them before Go Auto's takeover. All the original wolfe staff has willingly left or been let go. Their customer service is non existent. Messages left with no follow-up. Front-end service advisors are a mess to deal with. If you're a local Mitsubishi/ Subaru enthusiast go to another dealership and save yourself years of headaches 😩.

These inept grease xxxxxxx CANNOT get anything done - VW JP dealership is the worst

These inept grease xxxxxxx CANNOT get anything done properly. There was an alternator issue and these clowns misdiagnosed saying its the battery after spending an hour and charging $200 for the diagnosis. Decided to get a second opinion and therefore took the car to another VW specialist who's been in the business for 30+ years. His opinion? The alternator. Oh and the crazy part? It literally took him about 10 minutes to conclude the diagnosis and he didn't even want to charge me anything for it. Took the car back to the dealership and because they said they can't properly diagnosis if its the alternator without replacing the battery (which absolutely made no sense as the other mechanic was able to deduce that the alternator was faulty without having to replace the battery), had no choice but to replace the battery (as the extended warranty I purchased with the car only covers works done at VW dealerships) and hope that the extended warranty would cover the battery cost under consequential damage. 3+ hours later, ALAS it's the alternator. Fortunately the extended warranty would cover the alternator, however, the battery would not be covered even if the damage is consequential. Alright, so let's get this done then. Alternator gets replaced days later. Then the fun starts. The car starts having oil leaks all of sudden. Mind you this has never happened before. Quite the coincidence eh? Decided to take the car back to the VW specialist instead of the dealership as he was far more honest and reliable. He checks the engine bay and guess what we found? A loose screw on the alternator. Another screw had already gone missing. The VW specialist then proceeded to tighten the remaining screw and found another in his shop to replace the missing one all free of charge once again. This was only a few days after the new alternator was installed by the dealership NOT months and certainly NOT years after. Please explain how this is even possible unless those clowns half-assed the work. Can't believe this is the quality of a $2500+ job. Reached out to those imbeciles immediately to get to the bottom of this substandard "work" only to be told that I would hear back from the service manager Jason. We had a long weekend coming up (first week of August) so I decided to wait until the next business day when he'd be in office - August 5th. Well, four full business days have passed since that man returned to office from his vacation and I've yet to receive ANY apology from these imbeciles for this deliberate, malicious negligence. Needless to say, I will never be taking my car back to anywhere that operates under the name jim pattison as they clearly lack any professionalism or qualification to deal with machines that have direct impact on people's safety. Next time your beloved VW breaks down, do yourself a favor and take it elsewhere.

Had my Ford Edge serviced at Dams June 26. - BOUNDER2010

Had my Ford Edge serviced at Dams June 26. Service and customer care were outstanding! Very friendly and professional staff who sincerely cared about my experience. Honestly have no idea why I would consider going anywhere else. Thanks to everyone, you guys are the best of the best.

We have a lot of issues with this dealership. - Csales

We have a lot of issues with this dealership. I drove the car up and spent an entire day waiting at a coffee shop and when I came back they said they couldn’t replicate the issue and if it happens again they’ll replace the part with a warranty. I said it has happened multiple times and it’s a critical issue because we can’t use the car when it happens. They said oh well if you want us to then fix it you’ll have to bring it back. That’s why I spent the entire day waiting? This is absolutely not the first time this has happened with this dealership. Also, one staff member came in and interrupt our conversation using multiple swearwords being angry at I’m not sure what and the manager was speaking very disrespectfully to other staff. Absolutely not where I wanna go but unfortunately having a Hyundai it seems to be what I need to deal with. By the way they essentially tell you you can’t rate anything other than five stars which is why they’re getting such great ratings.