This is the third time I've brought in my car for... - Naomi
This is the third time I've brought in my car for servicing at Richmond Honda. And two of the three times I've come here they've had issues with them and my warranty company, which is third-party I did not purchase through Honda. The first time was getting my rims fixed. They made me pay upfront instead of going through my warranty company, which my warranty company even gave them a walkthrough in how to file a claim through them. My warranty company had to be the one reimbursing me when this could've been all clean and done through just proper research or even a couple calls.
The third time I brought my car in for servicing, I was also wanting to fix my flat tire which I was told that it was driven on flat so the wheel itself was wrecked and I needed to replace it with an entirely new wheel. OK, that's fair I said please deal with it through my warranty company because I'm covered. I get a call later in the day to notify me that my claim was denied. That didn't make any sense to me so I called the rep at my warranty company (doing their job for them I suppose), and I was notified that the claim should have been approved and been good to go as I explained the situation to them. The rep then tells me their claims reps are all gone for the day and that she will give me an update on Monday. So I call back to Honda to let them know please leave my car there for the weekend (I dropped it off Friday for servicing). Fast forward to Monday, I was notified by the rep of the warranty company that there was NEVER a claim filed through for my car. Honda had only called in to tell them but NEVER filed a proper claim so of course it was so-called "denied" or never approved because my warranty company never even got a "request" or "claim" for them to even approve??. Great. Next I get a phone-call from Honda to let me know that there were ADDITIONAL issues with my car during the road test (which by the way should have been done FRIDAY, why are you calling me on MONDAY to tell me about it???) but not to worry cause the concern they assume it had is all covered under warranty but they wanted to keep my car for another day. I said No, cause I've personally never heard this so called noise they were talking about. And I couldn't leave my car for another day when I had appointments lined up the next day as I assumed my car would've been good to go by now. My warranty company also had to call Honda to walk them through how to file a claim again and at the end of all this I ended up having to pay for the wheel first and my warranty company to reimburse me AGAIN.
The only thing they did right was put my stuff in the back seat back into my trunk for me (as I had moved it from the trunk into the back seats to put the wrecked tire in when I changed it for a spare).
Will not be bringing my car here ever again. Unfortunate because when I purchased my car from here the sales team was awesome, cannot say the same for service.
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