500 British Columbia CODA Service Centres

Don't service or purchase your car here. - Santiago

Don't service or purchase your car here. Technicians when they know that you are going for service and that it's for free because you got it when they had a promo, will not do thorough service. They will not tell you that your car have a problem already and will wait for it to get worse so that on your next visit they'll charge you a lot. Don't make the same mistake like my son did. Let your friends know about this.

Trustworthy !! - Errolh

I have delt with North Van Suzuki off and on for the last eight years with my Chevy Tracker. (which is a Suzuki with Chevy bow tie) I purchased a new 2010 Grand Vitara in 2010. Take it from a satisfied customer they are the the best. !!!!! Errol H.

Took the vehicle in for a thermostat change, Which they - TTHawk

Took the vehicle in for a thermostat change, Which they allegedly changed. also needed a coolant flange. Audi didn’t make the flange any more. They rolled it out onto the lot while I looked for a flange for several weeks on My own. Found a flange on a referral from a colleague who has an Audi as well through a local shop, owned By an awesome guy who was factory trained by Audi. So I had the car picked up by Mundies who did a great job, even though these guys didn’t event put it back together, and it was in pieces to transport. The other sketchy thing is I had to wait two hours when I picked it up to get the bill, which they said it was delayed because the Technician has to “close the work order”. 2 hours??? So 4 hours in labour@$210/hour , and a “new” thermostat later, the bill was over $1000. So the other shop put the flange in, and showed Me the new thermostat……it was rusty! I called Wilson Yu the Service manager, explained the situation, and when I questioned the work He immediately went into defence mode, and made excuses such as “we’re a big operation” and “we wouldn’t do that”. Then after reviewing with His technician, Sasha(sp?, and me having to call back so they could respond). He gave me some excuse about while the car was on the lot, the air pockets in the line would lend to the t-stat rusting. My other Audi trained tech called xx. With new coolant and new hardware it shouldn’t rust. Couldn’t get get any type of refund or discount on the “work” order, or the part, which I asked nicely for. So in My opinion, this dealership is not reputable, is sketchy, and uses “hocus Pocus” tactics to avoid responsibility for their workpersonship, hoping those they rip off just go away. I did go away,…… to their competition who charged $30/hour less, and fixed My car right, with a NEW thermostat. However I won’t forget them, after all I did ask nicely for a reduction in the bill, or a proper fix. Just because they fly the Audi flag and logo, doesnt mean that logo isn’t a little bent.

Customers beware. - ras

Customers beware. They have lost my business forever! At a recent servicing, they said that my cabin air filter needed changing and the cost would be $88.00. This is a job that takes less than a minute to do, so this price is outrageous. . I did it myself with a filter from Canadian Tire (about $25) and one minute of my time. I wonder how may of their customers get duped into paying this ridiculous amount.They also wanted $175 to upgrade my "free" map., I concluded if they overpriced these simple tasks, how can they be trusted on any significant repair. I'll take my car elsewhere and I won't buy any more hondas.

Took my car to Openroad Hyundai in October of 2023 to - Unhappy

Took my car to Openroad Hyundai in October of 2023 to have an issue with the rain sensing wipers. They found that the sensing pad that is stuck on the windshield was starting to come away from the glass. Asked if they could order a replacement and they said they would. Called in January of 2024 to see if they had it yet and was told nothing had arrived. Called Jim Pattison Hyundai to see if they had a replacement pad and had the pad 2 days later. Seems that Openroad is not interested in helping customers out. I'll be dealing with Jim Pattison Hyundai going forward.

AIR Filter Replacement as tricky Extra Charge - D

Service. I am not coming back ! Every time their estimate is one number but ending with some mandatory extras .. they call you “during the service” and asking you (one example) “if you like AIR FILTER to be replaced”? if you ask them kindly if is possible to clean it with compress air, .. No, they insist to be replaced. On the very end bill much higher than estimated!!, That “Major” service consisted of changing Oil, Oil Filter, and Brake fluid. Everything else is checking, checking, checking . . . Taking huge money for $100 job. I’ll stay away from them.

if i could rate as a 0 . - lexusrichmondservicestheworst

if i could rate as a 0 . i will give them a 0 for the services . this dealer service manager jenifer doesnt do her job properly. it is been almost two year ,they keep telling me to do the small services ..the major services was due for more than 1 &half years . my break and tire rotation needs to be replaced for 18 months. but Jennifer team ,the services Richmond keep telling me everything is good after car maintenance . not just one time i was thinking , the team might want to kill me . for god sake ,for keep yourself be alive , dont go . these people not taking their job / customers seriously.

December 27, 2024 I am Jun, writing regarding my Mazda - fc.frank

December 27, 2024 I am Jun, writing regarding my Mazda CX-5 regarding the 20,000 km service performed on the vehicle. After reviewing the service receipt, it is evident that some of the charges and work performed were unnecessary, lacked proper justification, or were not communicated beforehand. In addition, I have noted that other customers have raised similar complaints regarding unnecessary services, excessive labor charges, and a lack of communication at your dealership. This appears to reflect a recurring issue that warrants immediate attention. Specific Concerns and Observations: Engine Oil & Filter Replacement Description: Synthetic oil and filter replacement as part of routine maintenance. Charges: $52.10 for synthetic oil, $13.95 for the oil filter, and $313.40 for labor (which includes a multi-point inspection). Concerns: While the oil and filter costs are reasonable, the labor charge of $313.40 is excessive for a routine oil change and inspection. Multi-point inspections are typically bundled into regular maintenance at no extra cost, so it is unclear why this labor charge is so high. Brake De-Glazing and Service Kit Description: De-glazing of brake pads and rotors, along with the use of a brake service kit. Charges: $23.15 for the brake service kit (parts). Concerns: De-glazing is not a standard service at 20,000 km unless there are specific brake issues, such as noise or reduced braking performance. No such issues were communicated or justified. The brake service kit charge of $23.15 seems unnecessary for a relatively new vehicle, especially without any prior evidence of excessive wear or braking issues. Environmental Disposal Fee Charges: $14.99 Concerns: While this fee is standard, it is slightly higher than industry averages, which are typically around $8–$12. Terraclean Fuel Treatment Description: Added without consultation or explanation. Charges: $14.99 Concerns: Fuel system treatments are not required for a vehicle with only 20,000 km unless specific performance issues (e.g., reduced fuel efficiency or misfiring) are present. No such issues were reported or communicated. Other customers have reported similar concerns about being charged for unnecessary fuel treatments. Cabin Air Filter Replacement Description: Replaced due to being "dirty" after 12 months. Charges: $41.75 (parts) and $49.50 (labor). Concerns: Cabin air filters generally need replacement every 24 months or 24,000–48,000 km, depending on environmental conditions. The labor charge of $49.50 for this task is excessive, as replacing a cabin air filter is a simple process that typically takes only a few minutes. Four-Wheel Alignment Description: Performed due to "uneven tire wear." Charges: $149.95 Concerns: Alignment at 20,000 km is typically unnecessary unless specific issues such as pulling or vibration are observed. Minor uneven wear is not a sufficient reason to undertake such costly work without warning of the cost involved. Overall Issues: Excessive Labor Costs: The labor costs for routine tasks, such as the oil change and cabin air filter replacement, are significantly higher than industry norms. Unnecessary Services: Several services, including brake de-glazing, the brake service kit, and fuel treatment, were either unnecessary for a one-year-old vehicle with 20,000 km or were performed without adequate justification. Lack of Communication and Transparency: None of these additional services were communicated or approved by the owner. This lack of transparency denies the owner the opportunity to make informed decisions about the work being performed on their vehicle. Recurring Complaints: Other customers have raised similar issues regarding unnecessary services and excessive labor charges, suggesting a broader pattern of dissatisfaction that req

I dealt with James Murphy, service advisor here in - Ryan Co

I dealt with James Murphy, service advisor here in Richmond AutoMall Toyota, he is prompt, professional, honest and thorough. Service quality and speed of mechanics there are 5/5. Will be back and refer friends and family in this dealership. - Ryan

We purchased a new ID. - KCF

We purchased a new ID.4 from Open Road VW in March 2025. Aside from the excellent service we received from our sales person Jackie, we've had less than stellar service. The word miserable comes to mind. Repeated calls to their tech expert (new car technician) yielded nothing. Not once did this individual call back. Same from their financial person. It seems once they've made their deal the buyer is on their own. I complained a few months back and we did [finally] receive a call back from the manager. Today I called twice again and had no reply. I then called VW in Victoria and they immediately helped me over the phone. Now that is service!

Took my truck in for service, the staff were professional - Okanagan Ford

Took my truck in for service, the staff were professional as you would expect. The low score comes from the blatant cash grab of the lease buyout. Maple Ridge ford, lease buyout inspection cost, free. Kelowna ford, same inspection, $129. Orchard ford, same inspection, $700. Never going back to this place, you just lost a customer.

Very friendly and professional service! - Terri

I love my vehicle that I purchased from Pacific Chevrolet. Any time that I had a question or concern, I would call them and they were friendly and very helpful. When I did my annual tune up, they did a great job and my vehicle was clean and washed!! I would definitely recommend them to anyone who is looking to purchase a new or used vehicle!.....or just for service too!

Poor service department. - ktk48

Poor service department. No one is helpful. Got am emission error on my new vehivle. Told I had to wait over two weeks to get an appointment. Asked if they could just check the vehicle with a code scanner to see if the code was serious. No, they couldn't help me. Asked to be in touch with the service manager. Left a message to return my call. Still waiting over a week. I booked with Destination Honda. Scanned the vehicle and ordered the part. Told the issue was not serious and I could drive safely. They also did a software update and all done promptly and with great communication.

I've been with Pacific Mazda for 28 years. - dalewayne

I've been with Pacific Mazda for 28 years. Can't say enough about them. My new/used 2018 Mazda 3 is my 5th Mazda (I had 2 old pickup trucks for gardening purposes). My car always runs like new after a service. I just traded my 2005 Mazda 3 in this week (20 years old). The 2018 is like new and I am In love with it. Laura, Kristina, and Marley in service are a really fun and effective team. Mark and Rob in parts are a fountain of information and really show concern for your needs. I purchased my new/used 2018 Mazda from Jeff Thompson who is brand new there, is a really authentic guy who insists he is working for you the customer. I purchased my first Mazda from a retired former wing Commander with the Canadian Air Force acrobatic team the Snowbirds. We got to talking after the purchase and found we both had an interest in Sport Motorcycles. We ended up going on rides together and I got to see his trophy wall of the years he was flying. Jeff Thompson and I had some very interesting conversations about our lives. Back to the beginning: Henning Kanstrup is a musician like myself who was the service manager? for many years at the time I bought my first Mazda. Laura, Mark, and Richard are still there from that time. It was a bit hard getting used to the new scene when they moved from Cook and Yates but things are pretty fluid now. For anyone who is reading. My 2005 Mazda 3 cost me $.49 per km. This is gas, insurance, service costs, and cost of vehicle not including depreciation over 20 years

Poor communication, poor quality of work. - timinbiz

Poor communication, poor quality of work. They do not value your business. Left my car at Parkers for warranty work. While there someone hit my car. Myron at front end Service assured me I'd be looked after and not to worry. I fully trusted them. Waited two and a half months before I became impatient and called to inquire. Kel the Service Manager told me they were having difficulty tracking down the person who hit my car. Do dealerships not have insurance. Also they did not report it to ICBC. During the two and a half months my car sat there. Both the main and auxiliary batteries went dead. Neither was able to hold a charge. Not only that but the body work performed was totally inadequate. Misaligned fender, gaps and parts sticking out. What dealership would advise a customer to come get their car as it was all ready to go. Bottom line do not trust these people with your vehicle for any lengthy stays. Many more words I could use to describe their tactics. Disgusting, deceitful.

I had a leak in my coolant system. - Yollup

I had a leak in my coolant system. I was told it was my upper radiator hose. Then it was both hoses. OK.. Then came the bill.....$249 bucks for the parts and pver $500 for the labor. OUTRAGEIOUS! $1000 to change a couple of hoses!!??..Stay away from these crooks...

Bruce the complimentary shuttle driver is an excellant - delia

Bruce the complimentary shuttle driver is an excellant driver. The hybrid car is also a fantastic experience.

these guys honor their works, I like to deal with honest - matthew

these guys honor their works, I like to deal with honest and responsible people, glad that I chose to buy my new rav4 from them. I already left a review earlier for new purchase. This review is for services.

Thank you to Brandon Bare who was prompt in helping me at - Beverley S.

Thank you to Brandon Bare who was prompt in helping me at the counter. His friendly attitude and honesty went a long way in keeping me a loyal customer of Penticton Honda. See you all in the spring!

The service advisor was very attentive and knowledgeable - Leninalynn

The service advisor was very attentive and knowledgeable the issues with my vehicle diagnosed quickly solutions were found to fix my problem quickly.

Quality of customer service was horrible. Service manager... - RL1234

Quality of customer service was horrible. Service manager Dave was very rude and unprofessional, making crude comments to his technicians about me while i was in hearing distance. Will not be returning due to Manager