510 Alberta Volkswagen/1000 Service Centres

Above and beyond service department! - Tammy

Above and beyond service department! Wonderful staff. Thanks Stephanie and the team . Made my unexpected stop In Hanna . Oh great experience made me feel right at home insured that not only I was taken care of for the evening, but helped me find a place for the horse. I was also travelling with.

Terrible service, and every visit seems to surface more - samson

Terrible service, and every visit seems to surface more 'money grab' problems. The last issue with them, I was rear ended in my car. The insurance company wouldn't accept that the ABS module was damaged by the collision, and Hansen backed up the insurance company's claim, rather than a repeat customer (I've purchased 3 new vehicles from their lot). Further, they over estimated the price of parts to repair by more that 30%, as I purchased the parts myself from a dealership on the other side of the country for almost half what Hansen quoted. The labor time estimates were WAY more than what the job to replace and reprogram the new module and HCU actually takes to do, claiming a full day for the reprogramming which actually only takes about 15 minutes. (I would do it myself, but Lincoln has the programming locked for Ford/Lincoln techs only for a 7 y/o vehicle). I've received no support through the entire ordeal from this dealership, and they now block my calls and emails when I attempt to get my car back on the road. Further, they kept my car for almost 2 months before even communicating to me what the diagnostics had found. Terrible customer service, no support for repeat buyers, unless of course you're an oil company buying fleets.

Bought a lemon from an Edmonton Ford dealership and - Lakemac5

Bought a lemon from an Edmonton Ford dealership and Heartland supported me through serious, expensive repairs on a number of occasions. Even recommended other businesses to get repairs done that were less expensive. Hats off to Shaun and the whole Heartland service department!

I would like to express my sincere appreciation for the - erwin

I would like to express my sincere appreciation for the exceptional customer service provided by Devon Power during our car service on January 7, 2025, at Heninger Toyota. Despite the cold weather, Devon maintained a positive attitude, a friendly smile, and was incredibly patient while sharing his extensive knowledge. His dedication and professionalism truly made the experience outstanding. Thank you, Devon, for going above and beyond to ensure we felt valued and well taken care of!

Worst Customer Service Ever! - pounder21

Worst Customer Service Ever!! Made appointment and brought my motorhome to the Autoplex on May 19th for an Out-Of-Province inspection. Had been told that the job should take 3 or 4 hours but when I got there Ii was told there was another unit stuck on the hoist as they were waiting for parts. Had a friend pick me up and waited for their call as promised. That afternoon was told the parts they received were wrong and it would be at least one more day before my inspection could be done. Two days later I received another call and was informed that the video system needed to do the inspection was not working and would have to be repaired. That repair took 8 days and once the repair was done I was informed that my motorhome did not pass inspection and all 6 tires needed to be replaced. The next news I received was to tell me that thieves had stolen my catalytic converter (as well as 4 others) and I would need to get my insurance company involved. After a month of my motorhome being at the Autoplex I was able to drive it away. The service Manager would not talk to me face to face, the Sales manager was not around and no one seemed the least bit interested in discussing what happened, the time it took or retaining my business.

Quality Service Department - MilkRiverMan

Last summer tranny blew in my F250 diesel HD while travelling through High River. I managed to limp into the campground and drove the truck to High River Ford. After advising them I had to be on the road in three days they moved swiftly to diagnose the problem and give me options. I compared pricing for new transmissions and decided to give the job to High River Ford. The service Manager was so empathetic and accommodatiing. Not only gave me priority but also managed to pry a bit of warranty out of Ford on my behalf. Even helped me arrange a rental vehicle. We were on the road in less than three days. Very friendly and competent. Cost of all work was less than expected.

Took an almost new vehicle in for minor repair,... - levonpatrick

Took an almost new vehicle in for minor repair, appointment was at 8am and they didnt even look at the vehicle until after 2pm and told me i'd have to wait for parts that they said they had already ordered and had in stock. This is just the latest of several terrible experiences i've had there. Drive to Red Deer or Rocky Mountain House and save yourself some frustration.

Staff in service department were amazing very helpful - Chann

Staff in service department were amazing very helpful when booking oil change for my vehicle. Very friendly

Posting this because they paid me to remove my first - Daniel

Posting this because they paid me to remove my first review but when you continue to get the same song and dance they can’t pay for my silence any more. Brought vehicle in (less than 1 year old) because it was pulling to the right. The told me alignment was out and they fixed it. Returned vehicle to me with steering wheel set at 3 o’clock to drive straight. Took a morning off work to bring vehicle back to them. Still did not center steering wheel. Took another morning off work to bring it back again, returns vehicle to me and steering is still of center. This is just the latest with this sham of a dealership. They’ve left tools under my hood after services, tried to steel $50 from me for registering my vehicle after I purchased it when they didn’t even register it for me. Tried to tell me that my peeling 3M would have to be a warranty claim even though it was pointed out to the salesmen before I even purchased the brand new vehicle. Have booked services with them and showed up and they have no appointment available for me. The list goes on. Stay away from this place, it’s a complete joke and they have no idea what they’re doing.

Took my ‘new to me’ Hyundai Santa Fe in for diagnosis. - brandonjmont

Took my ‘new to me’ Hyundai Santa Fe in for diagnosis. Quick and easy in and out process! Fast and friendly service, and very transparent!