510 Alberta McLaren/adler32 Service Centres

I was driving from Calgary to Lethbridge when my truck - Hummer

I was driving from Calgary to Lethbridge when my truck lost power and I pulled over to side of road just south of Nanton. Got on my phone and they gave me a hint on how to reboot the truck. I got it going again and stopped by Davis at about noon on Friday of the long weekend. Went into service talked with Justin the service manager and he said the boys will have a look at it. They diagnosed the problem and I was back on the road by 3:00pm. It was -27C that day. I cannot thank them enough for the help as I have a handicap wife who I look after. They made it so I didn’t have to make other arrangements. From Leane to Justin to Alex the sales rep I was extremely happy with the service. Thank you all again

I have purchased 6 new trucks at Davis GM (or formerly - sam czember

I have purchased 6 new trucks at Davis GM (or formerly Stephenson's) in my 66 year life and 1 used impala.. Today I wanted a flat repaired on my last new truck purchase and was told it would cost $25! So much for loyalty. My next new truck will not come from Davis.

Scarily incompetent and disorganized staff. - Emily

Scarily incompetent and disorganized staff. I went for an oil change at the quick lube, and it was a total disaster. I pulled up after waiting a bit, and they checked my lights. They pop the hood, then proclaim that I have windshield washer fluid in my coolant. This turns into a whole mess, with multiple people looking it over who have no idea what coolant looks like. They insist my engine is about to be ruined if I don’t schedule it in for some services. This makes no sense, as I have been driving it without any issues for many kilometres. While they are fussing about the coolant thing, (no oil change has been started yet- the reason I went there) they take out the cabin air filter. They never put another one back in. I eventually learn they they are freaking out over the coolant because they insist that it can only be red, not the yellow-green that it is. I decline all the interventions they are pushing and try to get them to finish the job. Finally they let the vehicle pull forward, and then leave me there parked and start working on another vehicle. I finally loose it and get out of my vehicle to find someone and ask what is going on. Some lady opens the door for me and lets me go, saying that they were just waiting for me to see if I wanted to schedule those services. I’ve never had a quick lube constantly insist I get out of the vehicle like this place did. I still have no cabin air filter, or even a sticker that lets me know what oil they used, but I leave because I still have 5 hours of driving ahead of me. So I’d say avoid this place at all costs. I had no idea an oil change could be such a disaster. I left feeling worried that they ruined my vehicle.

Regular maintenance - Dave

Service center accommodated my schedule and carried out a functional check on the rear differential ...test drive was carried out...all was good. Regular scheduled maintenance was very satisfactory.

wouldn't look at my truck or into my proplem - vortex Chevy

Service manager didn't even seem to want to look at into my mpg proplem and called and ask to speak to boss of denwood and he was a xxxxx and had a hard time keeping my cool with him I would strongly recommend a different dealer

Ordered a key fob. - sheri.stang

Ordered a key fob. Took a week to get delivered to the dealership from red deer. Was quoted $396.26 tax included. When it came in I Waited almost 2 hours for it to get programmed. When it was almost done I was asked if I wanted the key part. I said of course I do it’s part of the fob! Was told it’s an extra $79! Apparently there wasn’t one there so I was asked to come back the next day. Ok fine luckily I was able to since I’m not working and just last week finished cancer treatments. I go in today to get my key. Of course the gentleman at the front who always seems confused couldn’t find it…. Asked if I could come back later as he get someone to pick up another key from another dealership. I said fine. I’ll come back later. I come back later and the key was there and ready. I tried it in my car and it doesn’t work! Got the gentleman to come out to show him. He was like, of well it goes in… yes but it doesn’t work! He told me to come back again tomorrow !!! I don’t even know if your parts department is even open on Saturdays. He walked away like it was no big deal. I am not impressed by this at all! I paid $443.15 and still don’t have a working key. Being told, just come back is ridiculous. I’m not well and thank goodness I don’t work or have small children. This has been the worst customer service experience I’ve ever had.

First class work done by first class people. I... - dwight b.

First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.

my car was in for recall work the driveshaft had a - johnhudson91

my car was in for recall work the driveshaft had a vibration the steady bearing was almost gone they told me there would be a diagnostige charge which i thoght ok they charge me 300 to shake a driveshaft litraly 2 min to diagnose

The worst customer service ever, You should be ashamed of - amroumh

The worst customer service ever, You should be ashamed of yourself. I had purchased 2 F-150 from your dealership and when the time came I wanted a trade in and you’re price was higher by $5000 than other dealerships. I did all my services at your dealership and you guys sold me a set of tires that aren’t the ones I picked out, I was very angry so your team knocked down a $100 from original price. After 2 months I realized my vehicle was shaking and brought it to your dealer and your team said it need new brakes and rotors. I got those replaced and the vehicle was still shaking. I brought the vehicle back to you and you guys could not figure out why my vehicle was still shaking. 3rd trip your dealer realized there was a bubble/puncture in the tires.(the tires I did not order but you guys just put them on) and now your stating the bubble is what’s causing the shaking, Corey the sales manager was trying to force me in buying a new set after I just had purchased 2 months back. I was furious and I wanted to know why the tire had a bubble. Sales manager said only way we can find out is if we send the tire to the factory they’ll be able to tell if it was a pothole or curb or a manufacturer defect, he said can take up to 6months. So I had to get my old set from home to put on in the mean time. So I went back after 5 months and asked the status of the tire they initially sent out. Corey than said oh sorry we didn’t send your tires out because I know you hit a curb, when I know for a fact I did NOT. I than asked where are my tires than and he stated they threw them out and in return for there inconvenience the will give me a used set. I refused and I will never do business with drayton valley ford again and I will make sure everyone is well aware of how terrible of a dealership you are! You are literally lying in your reply to make you guys look good. Take a seat your nothing but a bunch of scammers and liars. TO Darren you should ask Amber about the promise i had from Corey to send the tire to the Factory

efficient, accomodating & great service department - Heather4006

Damen... you rock ! Thank you again for your stalart service! You efficiently accomodated my last minute mini emergency, reviewed my file, & quickly got me back on the road within a reasonable cost. As a past service writer myself, I am impressed with the ease you were to work with! .... You deserve a raise ! 👌

Best Ford Service I've ever dealt with! - gbeylerian

I used to own a 2005 Volvo V50, and I brought it to Ducharme when I lived in Bonnyville. It was by far the best service I have had. The service team was very professional and helpful. I've had a radiator replaced, tires replaced, oil changes done, and various screw-ups repaired after I tried to fix my car myself and didn't work it out. The cost is fair compared to other dealers. The service was always quick, and the advice was accurate and helped me keep my car on the road. I moved back to Calgary, and the Ford dealer here is 180 degrees opposite service wise. But I sure miss the helpfulness I had at Ducharme!

**Subject: Exceptional Service at Dunlop Ford** Dear - BOS

**Subject: Exceptional Service at Dunlop Ford** Dear Dunlop Ford, I want to express my sincere gratitude for the outstanding service I received from your dealership. After being let down by Ford Corporation, your team went above and beyond to restore my faith in both the product and the company. Your exceptional service and dedication have earned my highest recommendation. I would rate Dunlop Ford 6 out of 5 stars for your outstanding performance. Thank you again for your exceptional service. Sincerely, J. BOS

Poor service - Meaghan19

Had my truck over a week to fix multiple issues, one being the rear seal leak. A month later a diff dealership noticed it was leaking again, took it back to Eagle River and they said it wasn’t leaking. Also would not give me a rental to use to get around while they looked at my truck. Poor customer service, will never go back.

Sketchy service department Went in for gas recharge - compasionate1

Sketchy service department Went in for gas recharge told didn't need it so I told them why then my serive air suspension light comes on and was told they would go back to mechanic a d get back to me. Before going back to mechanic they had a list of other repairs suggested to me and I said no. Mechanic got back to them on additional work that was suggested on suspension and I said I would have to check with the husband first a d he said no and that's when I was presented with a suspension diagnostics test at a charge of 136.00 and also told I would pay additional lot fee if not picked up today. Had I been told that would hold an additional charge then that would be acceptable but I was not. It appears because I did not take suggested repairs I was charged.

Brought my 2016 3500 in to get my fuel filters changed - arcandmike1

Brought my 2016 3500 in to get my fuel filters changed took them 1 and a half hours??? Didn't put the seal on the fuel filter canister drove to GP lost a quarter tank of fuel. Cost me another $200 to buy tools and a seal plus my time. There not willing to admit to it or compensate me xxx. Never go back again.

If I could give a negative- I would. Very poor service... - df2017

If I could give a negative- I would. Very poor service regarding warranty items. Best bet is to look towards Edmonton. 2017 and onwards service declined badly.

Powing Steering - Dave K

I had an issue with my power steering in my vehicle. They booked our truck in the next day as it was late in the afternoon. Service got our truck in as soon as they opened. They needed to order parts, it of course was something unusual. Soon as the parts arrived they were on it within the hour. I am so pleased with the experience, with the whole dealership. Even the salesman, sales manager and shop manager was checking on us making sure everything in their power was being done. It was! I am hard to please, but this dealership goes the extra mile every time I need something. (maybe that is why the two largest fleets in the area use them?)

Quick and efficient service. Super knowledgeable staff,... - Peter

Quick and efficient service. Super knowledgeable staff, everyone worked with me to get repairs completed properly and in a cost effective manner. The team works hard to ensure that there is a strong level of trust. I won't go anywhere else.