510 Alberta McLaren/adler32 Service Centres

Friendly courteous helpful great service nice atmosphere - Cblackwater2

Friendly courteous helpful great service nice atmosphere go out of there way too fit you in a nice truck or suv

Service was great as usual. - bill.dafoe61

Service was great as usual. Prompt service with no appointment. I would recommend it to anyone.

I have no words for the lack of integrity at Lethbridge - deborah.w

I have no words for the lack of integrity at Lethbridge Toyota. We bought a Toyota Sienna in Feb 2023 from a private seller. One of the sliding doors wasn't working, so we took it to Lethbridge Toyota (LT) for a price quote to get it fixed.There was also a recall on the sliding door at this time, so we also made an appointment for that. LT quoted us $1500 for getting the door fixed, which we were not willing to pay. They said they had done the recall, but it did not fix the issue. Fast Forward to May 2024. We decided to get the sliding door fixed; at this time the other one had also stopped working. We took our van to Big Al's as we figured they would be more reasonable priced. After assessing it, they called and said that the door problem was covered under an extended warranty that Toyota had put out and that we should take the vehicle to Toyota to get it fixed for free. We took it there and were told the warranty had expired Feb 2023. I went home and then recalled that we had had our van in to get the sliding door fixed in Feb 2023 and had not been told about the extended warranty. I did a little digging and discovered we had had our van in 4 days before the warranty expired. I emailed with a service specialiast numerous times, but was told that they had not documented that we had had the van in for anything but a recall.(Whose fault is it that they failed to document the reason I had brought the van in in the first place?) He quoted me $3200 for getting both doors fixed. My husband spoke at lenght with a service manager named Mike who was rude and arrogant, and said he didn't care what we thought, Toyoya was not fixing the door for free.So even though we had our vehicle in while still under warranty, we were not told about the warranty, and once we knew about it, Toyota refused to work with us saying they had not documented about anything but the recall, so it wasn't their responsibility to fix it. (We were just expecting them to fix one door for free, since the other one had been working when we brought the van in initially.) Thankfully, we have a family friend who is good with cars. It cost $200 in parts and a little over an hour to fix both doors. A far cry from the $3200 Toyota quoted us. I will most likely not deal with Lethbridge Toyota again. The lack of intergrity, the dishonesty, and the degrading way customers are treated, is not something I am willing to put up with. I love Toyota vehicles, but this dealership does not care about customer satisfaction at all.

We have been dealing with this dealership for over 8 - LUVVW

We have been dealing with this dealership for over 8 years and they have always provided prompt courteous professional service and auto shopping experiences. Our vehicle are extremely reliable and we are very proud to own a VW! Shelli and Jason are service professionals who care about our autos and ensure they are perfectly maintained. On time and on budget is the norm for all servicing. We appreciate the quality of service and care and attention our vehicles receive. Staff are professional and always willing to assist us with any questions we may have. Thank you Lethbridge VW for being there for us!

Warranty Repair Caused Long-Term Damage — Caution I - supone983

Warranty Repair Caused Long-Term Damage — Caution I brought my Lexus NX 300 F Sport to Lexus of Calgary for a warranty replacement of the gauge cluster shield due to condensation. What should have been a simple, straightforward repair turned into a mess that I am still dealing with two years later. When I picked up the car, I found broken plastic trim pieces on the passenger-side floor mat. The dealership never mentioned any damage — I had to discover it myself. After I brought it up, I brought the car back for them to inspect — only then did they admit they had broken the part and said it had been replaced. Shortly after, I noticed scratches and damage to the actual gauge cluster display itself — not just the plastic shield, but the important internal display showing speed, RPMs, and critical information. After back-and-forth emails and sending photos, they asked me to bring it back so they could “polish” it. When I got it back, the damage was still there — now with a greasy fingerprint-like smear across the cluster display. At that point, they started giving me the runaround, brushing the issue aside instead of taking responsibility. I had to open a formal case with Lexus Canada. Only after providing the case number directly to Al Ratani (Service Manager) and Steve Normore (General Manager) did they finally begin communicating seriously. Even then, instead of acknowledging responsibility and replacing the damaged gauge cluster immediately, I was offered a windshield replacement — a completely unrelated item — as an attempt to buy me off without fixing the real damage they had caused to my vehicle. Eventually, after more pressure, they agreed to replace the gauge cluster. But after that service, I noticed new marks on the dash trim above the cluster, which they again dismissed. Now, two years later, I have discovered even more hidden damage clearly tied to that same repair: • A cracked trim piece above the gauge cluster • A snapped peg in the steering wheel trim housing, which now doesn’t lock into place properly — it feels loose when lightly pulled • Loss of SiriusXM satellite radio functionality: After the gauge cluster replacement, my satellite radio stopped working entirely. I attempted resets, reactivations, and contacted SiriusXM directly, confirming it was not a subscription issue. The signal loss points to improper reconnection or damage to antenna wiring during the dealership’s disassembly of my dashboard. To be fair, I never had any issues with Lexus of Calgary’s parts department or sales team. My negative experience relates strictly to the service department and how they handled my vehicle. Let me be very clear: I never asked for anything more than to have my car returned in the condition I brought it in. Instead, fixing one problem created multiple new issues — both cosmetic and functional — and I had to escalate to Lexus Canada just to get basic acknowledgment. Based on my experience, I find it difficult to believe the overall rating reflects the true level of service quality at this dealership. I strongly encourage anyone considering service here to look beyond the surface ratings and read actual customer experiences carefully. I have since moved to a different Lexus dealership and will never return to Lexus of Calgary for service. If you are considering service here, be warned: even a simple repair can turn into a long-term headache — and you may be left dealing with the consequences long after they send you home.

Brought the 2023 RX350h for a cruse control issue. - jsklass@icloud.com

Brought the 2023 RX350h for a cruse control issue. Service manager Robert Watson kept the car at the dealership until the problem was determined and solved. Robert gave us a RX350 to go home to Hinton until the new part could be installed. Lexus driver delivered our Lexus and took their Lexus back. Service was amazing. Great service writers, technicians, and service manager. A pleasure to deal with.

this is second time i got bad service at south pointe, - cadajkle

this is second time i got bad service at south pointe, first time is accounting guy charge my credit card without my authorized, , second time today November 18 2024 after the trip my lexes inner cover front passenger loose and flap to my tire , and i bring to south pointe for service, and they claim i hit something, but i did not hit anything, and the manager of service point her finger to the rims had scratch, and i told her this is a winter rims i bough used for winter time, but she so ignorance, then said we don't fix, i ask her how about my 4 years warranty, she not answer then told me bring to different place, anyway this the worst service I ever been through. then final she told me drive away from the dealer

I had a starter issue with my 2016 Nissan Titan diesel.... - al.anshelm1

I had a starter issue with my 2016 Nissan Titan diesel. Starter went while I was 200 kms from home, with a trailer (load of flooring and appliances). This was Friday at 3:00 pm. The manager had my truck towed to the dealership and gave me a courtesy truck to use while my starter was repaired. Thanks for the Great Service!!

Worst service department in Alberta or Canada, they make - Josh

Worst service department in Alberta or Canada, they make go auto look like all stars. Don’t just walk away from the service department, run if you value your vehicle cause they will put it in disarray.

Nicholle as always, is professional, friendly, attentive - Tjpenic

Nicholle as always, is professional, friendly, attentive to detail and willing to go that extra mile to ensure you are fully satisfied with your experience at the dealership and new vehicle…highly recommended!!!

This dealership is wonderful while you are still buying - m.l.doyleart

This dealership is wonderful while you are still buying your vehicle. In fact our salesman went above and beyond for us. But and this one is big, when there is a problem they are difficult to deal. We had a major safety issue with our 3 month old vehicle with 4,400 km having an exploding sunroof that shattered into large jagged shards that rained down into the vehicle. The dealer was evasive at every level and would accept no responsibility and offered no help or support. We no longer feel safe in our vehicle.

Brought my 2023 Ford Bronco Sport in for a Safety Recall - deniseLe142

Brought my 2023 Ford Bronco Sport in for a Safety Recall issued by Ford Canada to this scabby dealership. Dropped my vehicle off just after 6:00 am on Friday, June 14, 2023. My vehicle was in perfect condition when I dropped it off, different story when I picked it up. The service technician dropped something on my windshield and cracked big time. Marlborough ford losers are saying the vehicle was like that when I dropped it off. Buyer beware avoid this loser dealership at all cost.

My Ram truck is a lemon. They have replaced Motor, Rear... - dealership sucks

My Ram truck is a lemon. They have replaced Motor, Rear diff, Trany, Rear Springs, Main Wiring Harness, Fuel Tank Vac Lines & Vac Canister, and numerous Wheel sensors.

Great! - Verano16

The service department is always clear with cost and eager to help. I am so happy I was able to be fit in before Christmas!

The worst service in Alberta - Ptr

They will sell you the wrong parts and not take them back even if they’ve never been on a vehicle they sold me the wrong parts opened up the box seen was the wrong ones took him back with the receipt and they wouldn’t take them back it’s ridiculous

DONT BOTHER! - justinagoett

DONT BOTHER! I brought my 2018 rav in for an oil change, they told me my water pump was leaking, changed me, then it started leaking, wich had never before, a mechanic there told me to never use med hat toyota.. they are told to find or make things wrong with your vehicle to bring in money, i will NEVER take my vehicle back

We had a positive experience purchasing our GLE 350 from - Jaybird

We had a positive experience purchasing our GLE 350 from CJ Mackenzie. Today we picked up our car after first Service. Vishall is in the Service Dept and they are very lucky to have him. He is so honest, responsible, responsive, personable and just the best experience we have ever had in servicing our cars over the years. He’s remarkable. I hope MB appreciate him and keep in here in Calgary.

Could not be happier with the superb service I - KMellon

Could not be happier with the superb service I consistently receive from Justin Edgar. He always provides me with professional and outstanding customer service every single time. Very helpful and knowledgeable. I would highly recommend this dealership and especially refer anyone looking for a vehicle to speak with Justin to see how he or his team can assist you. He truly goes above and beyond to make sure my experience is a positive one.

I do not write reviews however, over the past few years I - jimmyjam

I do not write reviews however, over the past few years I have had the pleasure of dealing with Andrew in the parts department on many occasions with the most current being today Saturday June 22, 2024. Andrew is a class act, he was kind, a professional, patient, easy to deal with and the customer service is second to none. in short if you can clone Andrew please do so because I believe he is an asset to any business especially yours. because of all of my combined interactions I am writing this review. if you are looking for exceptional service visit this business and ask for Andrew.

So, a perennial problem with the Metro Ford dealership in - ngretener

So, a perennial problem with the Metro Ford dealership in Calgary is their inability to properly schedule appointments. I commented on this in the past and had assurances they would work to fix the problem, but no such luck. If you make an appointment for same-day service, don’t expect it to be honoured. They chronically overbook. The norm, through my experience, is that they will often keep your car overnight, which can really play havoc with your own schedule. The maddening think is their notification system, where you get bombarded through the day with updates such as (after noon for a car that was brought in at 9 am) “Your car is not yet in the service bay, but its eighth in line…” followed by messages over the hours where you are “…fourth in line”….”second in line”…and then, the final blow, at around 5:45 pm “We will not be able to get to your car today…”. In fact, on my appointment yesterday, I got no responses after the first update—nothing to tell me the car would be held overnight. Had to call the next day to find out what was happening. It all reminds me of that Seinfeld segment on “Reservations”. “Yes, Mr. Seinfeld, we have your reservation, we just don’t have your car.” Seinfeld “I don’t think you understand what a reservation is.” I don’t think Metro Ford understands what an appointment is.