510 Alberta McLaren/adler32/messages Service Centres

I took my 2024 F150 in for warranty work, but - origami_resale_6q

I took my 2024 F150 in for warranty work, but unfortunately, I encountered Alex, the worst service advisor I’ve ever had. He was extremely unprofessional and seemed to have difficulty comprehending Ford’s new vehicle limited warranty, despite claiming to have been in the industry for a long time. Alex insisted that since his truck had the same issue as mine, it was normal. He was also unwilling to provide me with any section of Ford’s warranty guide claiming that Ford has a 20,000 km “adjustment warranty.” (It doesn’t exist.) Fortunately, Alex Ford Canada has confirmed that this is a YOU issue, and another dealer has agreed to take the warranty work. Adjustments to the trucks body panels were made on the spot, and parts are already ordered. On a side note, Alex, it would be wise to be mindful of your tone when speaking about customers who clearly know more about Ford’s warranty than you. Especially when there’s a dash cam recording you. It’s disingenuous to claim that the tech found nothing wrong with my vehicle after I have him on video stating that the clock spring is making noise and you telling him not to worry about it because your truck does it.

Good Day All, I just wanted to send a quick thank you to - Willy

Good Day All, I just wanted to send a quick thank you to Vanessa and the staff in service. Had an issue with my truck tire and Venessa was able to get it fixed quickly even though the service department was short staffed and very busy. Vanessa is always smiling and helpful. This is very much appreciated in this very stressful society. Big thanks everyone!!! Brian Williams

I just got new Camry . - Parm85558

I just got new Camry .. and Daniel helped me to get my new car . It was great experience dealing with him..

April 4th took Rav 4 in for service. - 4953brown

April 4th took Rav 4 in for service. Excellent service Very friendly and polite costumer service. In and out in an hour with free car wash.

It was good but didn’t get a car wash. - Dr P

It was good but didn’t get a car wash. Every other Toyota dealer always washes my car I’ve been to that was a little disappointing. Besides that I’m happy with my experience

Since I gave negative reviews on Norden VW and West - Corey Wolfenberg

Since I gave negative reviews on Norden VW and West Edmonton Volkswagon, I thought I should actually praise a dealership that has treated me well. I bought a 2010 Hyundai Santa Fe from West Edmonton Hyundai. I got a pretty good deal, so I bought a 2012 as well. Since then I’ve consistently recommended this dealership to friends and family. I’ve probably helped them sell another 8 – 10 cars over the years. The service department is solid and won’t nickel and dime you over minor things. Jeff is fantastic and always works hard to ensure the service customers are taken care of. I’ll say that entire service department works hard and I’ve never been disappointed. Can’t wait for their renovations to the building to be complete. It’ll look fantastic. I’d honestly buy an Ioniq5 from these guys tomorrow. Unfortunately, my wife and I didn’t find the seat comfortable. We chose the ID4 but the local VW dealerships haven’t been good to deal with. I’m sort of stuck no…I may ask the West Edmonton Hyundai team to call me if they get an ID4 on trade, or perhaps I’ll expand my search to Red Deer or Calgary for a decent VW dealership…

They were awful when I purchased my vehicle 9 years ago - Stephaniebowcott

They were awful when I purchased my vehicle 9 years ago and unprofessional. Today I took it in for a recall (the ONLY reason I took it there at all) and I had to listen to the shuttle driver YELL at another service client who didn't speak English for about 10 minutes. He never attempted to utilize Google translate (the client tried, the shuttle driver wouldn't) or get the clients service rep (who he was able to communicate with). Another employee eventually got the service rep and the shuttle driver told him "I'm not taking him. It's out of my range" and told them to get an Uber. Deplorable behaviour. I felt so bad for the poor client as he was trying to communicate and translate but was simply being yelled at. At this point, I won't even take my car there for recall work. And the only way I'd get a vehicle from them is if they literally gave it to me for free - and even then, I'd hesitate greatly. Disgusting dealership. Disgusting staff treatment.

I had an amazing experience with Taylor and her team in - Brent M.

I had an amazing experience with Taylor and her team in service. Outstanding! She explained everything very well, keep us fully informed on the issue (which was a difficult one) and went the extra mile to keep us satisfied. Thank you Taylor and team!!

This is the worst dealership in Calgary. - caryhoule

This is the worst dealership in Calgary. Once they sell you the car, they don’t care about you anymore. Bought a Corsa or less than a year ago and has been in the shop more than I’ve had it. At this point, there’s still an issue, but I’m just tired of bringing it in. Cannot get anyone to return my calls or emails or voicemails I had to physically go into the dealership so they couldn’t avoid me. They have now since stopped communicating again. The salesman will sell you on this great experience buying a Lincoln and it is a lie. I don’t normally leave reviews, but the experience has been so bad. I have no choice. Avoid this dealer.

Country Hills Hyundai have been the worst of all. - AB12

Country Hills Hyundai have been the worst of all. Always upselling and few advisors have straight up face and not welcoming. I mean if you can't even say Good Morning, then why are you even in customer service environment? Gave them whole day for appraisal and that wasn't even done.

Book an appointment for an oil change. - Mij

Book an appointment for an oil change. Was early , but the person whose appointment was after mine was looked after first. Sat for 3 1/2hrs for an oil change. As usual they told my wife our extended warranty was no good and told her she requires $5600 in repairs. Nothing wrong with the vehicle just a dishonest dealership trying to take advantage of a woman and rip her off. Will never step foot in this dealership again. They are dirty and disgusting. Treated her as if her time meant nothing.

⭐️⭐️⭐️⭐️⭐️ (5/5 stars) Excellent Service Experience at - Lisa. S

⭐️⭐️⭐️⭐️⭐️ (5/5 stars) Excellent Service Experience at Country Hills Toyota On June 5th, 2025, I brought my vehicle in for servicing at Country Hills Toyota and was thoroughly impressed with the level of customer service I received. Gary Wong assisted me at the service desk—he was courteous, professional, and happy to answer all of my questions. His calm and helpful demeanor made the check-in process smooth and stress-free. While waiting, I was able to enjoy a coffee in the lounge, which was a nice touch and made the experience even more comfortable. Since Farouk wasn't in until later in the day, another team member, Samer Safadi, took the time to speak with me. He answered my questions and also shared how much he enjoys working at Country Hills Toyota—which really stood out. It’s always great to hear when employees are genuinely happy at their workplace. I’ll be returning on June 6th to complete the service as part of my “Smart Care” package. Based on this visit, I can confidently say the staff here truly go the extra mile. This is customer service done right—and it’s clear that management genuinely cares about how customers are treated. Thank you to everyone who helped make this a great experience!

Excellent service! Dependable and respectful service... - Renee

Excellent service! Dependable and respectful service department. After having a very negative and frustrating experience at Schwab in Leduc it was recommended to us to take our truck to Adams. Best decision we made was to see Dean in Adams service department. Dean went beyond our expectations and was able to resolve all the issues we were having with the truck. He went the extra mile to ensure that we were satisfied and happy customers. Dean and his staff understand and respect the term “customer service” and they actually work to ensure customers satisfaction because they want the repeat business. I would highly recommend the service department at Adams because they stand behind their product and work.

Exceptional! - Jen

The service department is superior. Ziad, Shannon and Dean are always so approachable and very friendly. The service department really helped me out last week. I was sitting in my car for about an hour with the radio on and talking on the phone. The battery died and it was soon time for me to pick up my son. I was close to Honda so they quickly came to me and boosted my car. This is so appreciated! Thank you.

Purchased an rv from their edmonton branch. - oldoc79

Purchased an rv from their edmonton branch. They druf their feet for so long saying they were going to take care of my issues. Under warranty. Never did. After 3.5 years I finally got fed up and took to social media for help. And posted a review on Google. The owner told them to ban me from the property and all of their properties. I have even tried dealing with the red deer branch as they are the main office. Was told nothing they could do. I had to TRY and deal with esmonton. Worst company ever. Do not deal with them. Even the owner loves to hide behind the keyboard and make threats. My salesman ultimately quit due to the fact that he was ordered by the owner to make it so the customer paid directly and not under warranty

Staff was friendly and helpful but corrosion warranty was... - Brando.bp

Staff was friendly and helpful but corrosion warranty was denied. Reasoning for denial was damage was caused by road sand and every day wear and tear. Why offer a warranty if you dont approve it when it's totally valid. I love my Audi but very disappointed in their "warranty"

Friendly staff and efficient - Paul

Good friendly quick and qualified workers, did all I asked them to do and called me about a couple of other issues before they did the work.