510 Alberta McLaren/adler32/crc32 Service Centres

Excellent Customer Service that exceeded my expectation! - Amar

Excellent Customer Service that exceeded my expectation! My SUV needed major engine overhaul and another dealer misdiagnosed the issue. The leadership of Steve V., Assistant Team Leader, Service Department at Okotoks Honda, in resolving this issue was exemplary. Kudos to his clear and concise communication I was able to understand the complex technical issues and applied mitigation strategy for the corrective action.

We purchased a 2023 Nissan Rogue from Evan last year. - debbiekondo

We purchased a 2023 Nissan Rogue from Evan last year. We were having an issue with the seat settings. When my husband would start the vehicle with his key fob, the seat would move too far ahead and he would get crushed. My seat setting was fine. We drove out to see Evan and he attempted to fix it for us. He read the vehicle manual and followed the steps . . . . and that did not work. He checked the Nissan website for comments made by other Nissan dealerships to see if there were other customers with this same issue and found that there were but nobody knew how to fix it. So, now Howard and I are feeling bad for taking up Evan’s time . . . . but Evan was determined to figure this out. We went back out to the vehicle. And . . . . . drum roll please. He selected the Infotainment system and created a 2nd user profile for Howard. There is nothing in the vehicle manual to mention this step. Evan, I think that you need to do a video on this for Nissan. You are a real natural on camera! Thank you for the fabulous service Evan!

As cold as an Alberta winter. - Rick

The service person, Bob, is about as cold and rude as an Alberta winter. My wife was having issues with the alarm on her Terrian. The horn would sound off for no reason. We had a friend who is a GM trained technician look at it and figured it was something wrong with the hood latch, but to take it in the dealership. When she took it in to Palliser, she mentioned to Bob what our friend had said. He promptly said back, Well maybe you should take it to him to fix then. As it turned out, Palliser never did fix anything to do with the faulty alarm. They just said they couldn't find anything wrong. So in the end, we did have our GM trained technician fix it. Is Bob so comfortable in his position that he can treat costumers like this? This isn't the only time he has been an a$$hole to us either.

I appreciate Kevin Yip for assisting and accomodating - jessicapalentinos

I appreciate Kevin Yip for assisting and accomodating us,he is very helpfull all about the information that we need,

Not impressed of being charged 350.00 restocking charge.... - Cha_iller

Not impressed of being charged 350.00 restocking charge. I feel was wrong. I ordered a part they told me I need, I called back within 15 min to put order on hold. I called back later canceling the order. They informed me the cut off to cancel was past and needed to charge me a restocking fee. They confirmed the part was not yet shipped but the charge was for canceling. But I believe 350.00 was very extreme of a charge. Will not deal with them again if I can help it, specifically when I do purchase a new vehicle

They stand behind their word that if you are not able to - Margaret

They stand behind their word that if you are not able to give 5 stars they will make it right. They always get my vehicle serviced, and repaired if needed in a reasonable amount of time. Shop rates high but aren't they all.

I took my vehicle in for a routine oil change. Came out... - skatherineg

I took my vehicle in for a routine oil change. Came out with an oil pan leak (it's winter and I have been parking on the same snow covered driveway for months and there have been no oil drips in the snow until I brought it home from the oil change), another seal leak and cracked brake hoses. Non of these problems were there before I took it into the Pincher Creek Ford. When quoted for repairs, I inquired as to how long it would take to repair and the answer was "5,6 hours for one job.. plus the technicians lunch and coffee breaks", I don't take my own coffee breaks and I am not about to pay someone else's. I strongly suggest you avoid servicing your vehicle there, I strongly suspect they have intentionally damaged my vehicle. I have heard rumours of them doing this before as well but passed them off as rumours. My opinions have now changed.

Worst service department - Greazynuts

I had an electrical issue with my 2015 jeep. Had it towed to pioneer and they called and told me I had to pay for part. This part should have been covered so I disagreed and called Chrysler. I had issues with this place not honoring warentee before and now they put it on file that this part is water damaged which is a lie. I have video of me changing the part in their driveway without a drop of water or mud in or even on it

Many thanks to the Maitland Family. - jimdfaust

Many thanks to the Maitland Family. They run an amazing dealership with quality people in all departments

0/5 for customer service. I recently received a $300.00... - treena_king

0/5 for customer service. I recently received a $300.00 polish that was a waste of money. I’ve tried to reach out to the manager for 2 months and still have not had a solution

After having a bad experience with a dealership in... - Adara126macpherson

After having a bad experience with a dealership in Edmonton I decided to call Rainbow Ford to get a second opinion about getting a vehicle. Kerry was very friendly and invited us in to look at some vehicles the next day. We test drove a vehicle in the morning and met with financing and within a few hours we drove away in our new Ford Escape! We got an amazing price with a great interest rate! Thank you so much Kerry and also Berry for the great customer service!

angry customer - bill1959

Service is the wrong for this department there is none a month for service and they still have not got to it yet run to any one else but these clowns.if you really want a ford buy in Lethbridge or any where else

Worst dealership hands down. - lnikki

Worst dealership hands down. My car was brought in for warranty. I was told the part had been replaced already and if it's failing than it was likely replaced with a faulty part. Go to pick it up and they all double down to say they never said that and refused to let me talk to the manager and just said that it's now hear say. I have learned from them scamming me before to double check everything they say. Don't go here. They will scam you every time you turn around.

0/10 do NOT recommend. - Brin Alba

0/10 do NOT recommend. Red Deer Mitsubishi will sell you a used vehicle without disclosing the accident history and potential hidden damage in said vehicle. They will then beg to fix said hidden damage and completely ruin your motherboard in the process. They have zero remorse and refuse to take any responsibility. Do NOT go here.

This dealership doesn't care about their customers, all - Mamabear

This dealership doesn't care about their customers, all the care about is making a buck!!! The GM is very arrogant and the service manager has no sense of customer service or communication skills!!! Everyone always says to support local but why should people support this dealership when they have no communication skills and are arrogant to their customers!!! When you bring up problems to the GM, he does not seem to care!!! He would rather people go else where then fix the problems within the company!!!

Renfrew Jeep is a bad place to buy a car from they take - djoyce44

Renfrew Jeep is a bad place to buy a car from they take you in to try and make a deal, but there’s no deal to be had. I had to let them take the nice wheels and tires off and put old ones on, the tires were all separated and one rim was bent, and now my Jeep is in again for the second time for a recall the first time it went in they kept it for 2 days and this time I brought it in for 7:45 am and it is after 2:00pm and still not ready. I am not happy

Long Day - Grumpy

Had our sportage in for a command start installed and a service. Dropped it off a 9 am and was not ready until 5pm. No reason it should of taken that long. We also waited an hour for pick up from shuttle. Grande Prairie is not that big, after pick up we were back at the dealership in 15 min. Very dissatisfied with the day.