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Westside Lexus
Houston, TX
6,373 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,373 reviews
May 19, 2024
Merrell was amazing. I dreaded going to the dealership thinking it would be an all day event. Merrell had me in & out in only 2 hours. That was taking his time explaining I dreaded going to the dealership thinking it would be an all day event. Merrell had me in & out in only 2 hours. That was taking his time explaining details of the car. More
by loril1125
Verified CustomerEmployees Worked With
Helpful May 18, 2024
Chong Lee was absolutely amazing. She assist me through the whole entire process and worked with me while i was looking for financing. I was able to buy the car that I really wanted a She assist me through the whole entire process and worked with me while i was looking for financing. I was able to buy the car that I really wanted and I’m really excited about it and I would definitely recommend this dealership to all my family and friends. More
by JAMESKHUBBARD
Employees Worked With
May 17, 2024
Not happy with our recent experience at Westside Lexus Pre-Owned. Found a vehicle that was about 9-months old in new condition. My wife was told the keys for the vehicle was available. We agreed on a pric Pre-Owned. Found a vehicle that was about 9-months old in new condition. My wife was told the keys for the vehicle was available. We agreed on a price, signed the contract & payment was made. After this process, we went to pickup the keys only to find out there was only one key. The salesperson told us he is not sure if there was another key & would try to locate the 2nd key. Then a day or two later, I noticed the owners manual was also missing. I informed our salesperson and he said he would check with the original owner. After a couple of weeks of going back and forth, we were told neither were available. He told us it was not certified & is sold as is, but he is the same person that originally told us both keys were available. A replacement key is almost $600 and I feel like we were cheated and lied to at Westside Lexus Pre-Owned. I will never purchase another vehicle from this dealer again. More
by atl9652
Employees Worked With
May 17, 2024
professional, fast and accurate along with being friendly. its a pleasure doing business with Daniel and Westside. thanks again Daniel friendly. its a pleasure doing business with Daniel and Westside. thanks again Daniel More
by ken.spitler
Employees Worked With
May 16, 2024
This dealership was busy but all the salesperson were professional. The location was very clean too. professional. The location was very clean too. More
by mangat_sandeep19
Employees Worked With
May 16, 2024
This is my 2nd purchase from Westside Lexus. . Each time it's been a seamless process.. . Each time it's been a seamless process.. More
by fNicholas47
Employees Worked With
May 16, 2024
We had a complicated repair that drug on for several months due to a back ordered part. All of that was out of Daniel’s control. He was courteous, professional, and kept us informed along the way. He ma months due to a back ordered part. All of that was out of Daniel’s control. He was courteous, professional, and kept us informed along the way. He made what could have been a very unpleasant experience one that left us satisfied. I wish I could give Daniel 10 stars instead of only five! More
by Carrfamily1999
Employees Worked With
May 15, 2024
Very disappointed in the financing process. Car is fully paid off and I do not know who has possesion of the title. Car is fully paid off and I do not know who has possesion of the title. More
by sherring25
