West Edmonton Volkswagen

After being annoyed by Norden, I tried out West Edmonton Volkswagon. I didn’t realize they run the VW show room inside West Edmonton Mall, and their primary dealers is on 178th street and Stony Plain road. Volkswagon. I didn’t realize they run the VW show room inside West Edmonton Mall, and their primary dealers is on 178th street and Stony Plain road. The sales team isn’t overly knowledgeable about EV’s, but they weren’t completely clueless like at other dealerships. I got straight answers to most of my questions and eventually put $5000 down on an ID4. Unfortunately, that’s where the problems started. The vehicle I bought wasn’t in stock, so they’d found one somewhere else and were going to bring in in a “few weeks”. I couldn’t get a hold of my sales rep after a few weeks had passed. I eventually just went to dealership to figure out what was going on. Turns out, they didn’t source the vehicle. I don’t know if they dropped the ball and forgot or it wasn’t available. Either way, they said they’d go find another one. The manufacturer’s rebate at the time was very good so I told them I don’t care about the colour. Again, no news for a few weeks as I tried to follow up. Saturday night out of the blue I get a text. “We have a white one with the trim you want. Are you interested?” I was coaching my son’s gold medal soccer game at the time. “Yep, but I can’t come in right now. I’ll be there the minute you open tomorrow morning.” Even though I already had a deposit down on the vehicle, they somehow sold it to someone else before I got there. They weren’t willing to bring in a 2024 from Ontario, so I must wait until the 2025s come out…and the very attractive VW rebate is gone. That may cost me up to $5000 – very disappointing. Overall, I wouldn’t recommend this dealership to friends or family…but they were better than the annoying experience with Norden. More

Great experience at West Edmonton Volkswagen! Would recommend going there for any car sales or trade ins Would recommend going there for any car sales or trade ins More

I had an excellent experience at Volkswagen! All of process was incredible, smooth and All of Staffs are Amazing Friendly, Specially My Salesperson, Izzy (Isabel). She making us feel very comfor All of process was incredible, smooth and All of Staffs are Amazing Friendly, Specially My Salesperson, Izzy (Isabel). She making us feel very comfortable right from the start; Very kind, Patient and Very Helpful all of process. And thanks to Finance Team, Dean; he keeps trying to help us make this work till we pick up my Vehicle. Excellence Team Work and Thanks to All of Team Member. More

West Edmonton Volkswagen agreed to sell us new vehicle, and upon finalizing the transaction and sending deposit, we were informed of add-ons of $4500 for tire replacement, 3M and floor mats. Without add-o and upon finalizing the transaction and sending deposit, we were informed of add-ons of $4500 for tire replacement, 3M and floor mats. Without add-ons they refused to honor the price the new vehicle was listed for. This is a Bait and Hook practice, and very dishonorable. We did not purchase, and very disappointed in today's world businesses continue to use these practices. More