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315 Reviews of Werner Hyundai - Service Center
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April 10, 2024
Traveling when my transmission failed and had to be towed into Werner Hyundai. This was my only experience with with the dealership/service department and it has been a nightmare. As mentioned in other revie into Werner Hyundai. This was my only experience with with the dealership/service department and it has been a nightmare. As mentioned in other reviews, the service department failed to return calls, provide updates, or complete the required warranty work needed. Werner had my car for over two weeks and I was only able to speak with someone one time. After this, the dealership refused to take my call or return my calls as requested. In addition, the dealership lost the key to my car. Due to the dealership's lack of communication and completion of warranty repairs, I towed my car to another Hyundai dealership for repairs. (Who repaired my car in 4 business days AND provided me with a loaner car!) The service department is very unprofessional and does not care about their customers. More
by Brandy K.
Employees Worked With
Helpful March 23, 2024
Charles Smith was my Service Advisor for my last service appointment. I was very pleased with the whole experience. He was pleasant, professional, and proficient. appointment. I was very pleased with the whole experience. He was pleasant, professional, and proficient. More
by C Olney
Employees Worked With
Charles Smith
March 18, 2024
Fast service. Tafari Redd got me in & out. I will be returning! Thanks Werner Hyundai Tafari Redd got me in & out. I will be returning! Thanks Werner Hyundai More
by Bryan W
Employees Worked With
March 14, 2024
Tafari Reed gave me excellent & courteous service. He explained clearly what work was needed and it was promptly completed. I highly recommend him. He explained clearly what work was needed and it was promptly completed. I highly recommend him. More
by Donjdugan
March 08, 2024
Service department opened right on time. Reception area was cleaned. The attendant, Tre Preston was knowledgeable and professional. Reception area was cleaned. The attendant, Tre Preston was knowledgeable and professional. More
by Centerville1946Dairlene
Employees Worked With
February 22, 2024
Marcus Ancheta is AWESOME! He is a Man of his word, and delivers on his promises, He is a Man of his word, and delivers on his promises, More
by alphonzordavis
Employees Worked With
February 21, 2024
Marcus helped with my car issue. He was very professional, personable and attentive, and helped me get serviced the same day. He was very professional, personable and attentive, and helped me get serviced the same day. More
by maelo2nine
Employees Worked With
February 01, 2024
I was treated with the upmost respect. And was made to feel very welcome while waiting. And was made to feel very welcome while waiting. More
by kippypa
January 31, 2024
Ferrari Redd always makes sure my car is serviced and detailed properly.Werner Hyundai keep him please he is so professional and pleasant to work with.I have purchased 4 cars and he always smiled and ans detailed properly.Werner Hyundai keep him please he is so professional and pleasant to work with.I have purchased 4 cars and he always smiled and answers my concerns. More
by Darelene
Employees Worked With
January 29, 2024
Better than terrific as always, is how I would describe Marcus Ancheta Not sure If I would still be a customer if not for the incredible service from Marcus. He has restored my faith in my Genesis G90. On Marcus Ancheta Not sure If I would still be a customer if not for the incredible service from Marcus. He has restored my faith in my Genesis G90. On top of that Marcus is a pleasure to work with. Always fixing any problems and has only left me feeling totally satisfied. Thank You Marcus for all your help these past few years. Very satisfied customer. Tom McBrearty More
by goodeal3
Employees Worked With
