Waterloo Ford Lincoln Sales

Very good service 2016 Navigator in for service very good job by waterloo. Quick and easy will come back again and refer more clients in. Wish they top up gas tank but 2016 Navigator in for service very good job by waterloo. Quick and easy will come back again and refer more clients in. Wish they top up gas tank but nice detial . More

good job My wife and I enjoyed everything. We bought our lincoln from Dave a long time ago it was a good experience and always have good service when here for My wife and I enjoyed everything. We bought our lincoln from Dave a long time ago it was a good experience and always have good service when here for oil change. More

Worked hard to make sure my purchase was comfortable! I have purchased over 15 vehicles in my life and the low pressure, comfortable environment made buying my new Lincoln easy. I have recommended Waterl I have purchased over 15 vehicles in my life and the low pressure, comfortable environment made buying my new Lincoln easy. I have recommended Waterloo to several friends and family. One actually just purchased their own Lincoln MKC. More

5 stars! Took my MKX here for my regularly scheduled maintenence. Everyone was very friendly all the service advisors were quick to help me and I would give my Took my MKX here for my regularly scheduled maintenence. Everyone was very friendly all the service advisors were quick to help me and I would give my business to Waterloo again. More

Great Service. Took our MKX in for servicing. They gave is a loaner. Was very well taken care of at Waterloo Lincoln Ford and would recommend this place for anyone w Took our MKX in for servicing. They gave is a loaner. Was very well taken care of at Waterloo Lincoln Ford and would recommend this place for anyone with a Lincoln. More

Happy customer From first walking in the door to the sale of my vehicle, it was excellent service. My salesman was kind, considerate and friendly but not pushy like From first walking in the door to the sale of my vehicle, it was excellent service. My salesman was kind, considerate and friendly but not pushy like some sales people are. He even did a followup phone call to see how I like my vehicle. I would recommend buying a vehicle from Waterloo ford. More

Amazing Service I recently attended Waterloo to service my Lincoln, the staff were amazing. Greeted by staff and resolved the issues in a timely manner. The whole ex I recently attended Waterloo to service my Lincoln, the staff were amazing. Greeted by staff and resolved the issues in a timely manner. The whole experience was awesome and would recommend this dealership. I was extremely happy with the whole experience. More

Horrible experience Unfortunately I have had poor service after poor service at Waterloo Ford. After purchasing my 2015 Ford Escape in September, everything just seemed t Unfortunately I have had poor service after poor service at Waterloo Ford. After purchasing my 2015 Ford Escape in September, everything just seemed to go downhill from there. When I went to pick up my new vehicle, not only was the sales consultant not ready to bring the vehicle up front, there was no gas in the tank, the keys could not be found, and the vehicle manual was nowhere to be found. The sales consultant did not go through the vehicle with me and I was left to found a scratch on it on my own. I was promised that follow up would be given in regards to same, but have yet to get that phone call. I had previously purchased a Ford Fiesta at the same dealership and in the months that followed, I received multiple phone calls per day in regards to my Ford Fiesta (which I no longer owned, which was traded in back to that SAME dealership). When I attempted to call back and ask why I was being called for a vehicle I no longer owned, the response I got was "Well we wouldn't call you for that." I decided to give them another try and use their service department for my first oil change and to check the coolant level on my new vehicle has it should not be as low as it currently it. I booked an appointment on a Tuesday for service using their online service booking and was expecting a follow up call within 24 hours (as stated on their website) to confirm my booking for the Friday. No phone call. I had to phone them and book an appointment over the phone. Definitely will not be returning to Waterloo Ford when I decide to purchase a new vehicle. More

Poor service - warranty not honoured I recently brought my 1.5 yr old car in for what appears to be a defect. The casing around the heater vent was peeling for no apparent reason. I was t I recently brought my 1.5 yr old car in for what appears to be a defect. The casing around the heater vent was peeling for no apparent reason. I was told that my warranty would not be honoured as it looked like it was burnt. There is no way anything could sit on that surface or be attached to that service, and is quite obviously a defect. I do not recommend this dealership as they will only honour the basics of a warranty, and have proven that their customers do NOT come first. Last FORD I will ever buy as a result. More

Amazing New Vehicle Sales Experience! Having recently leased a new 2016 Lincoln MKX from Dave Duff at Waterloo, I can sincerely report that I was extremely happy and satisfied with the pro Having recently leased a new 2016 Lincoln MKX from Dave Duff at Waterloo, I can sincerely report that I was extremely happy and satisfied with the process. Specifically, the service provided by Dave was top notch and what is expected from such a reputable dealer in Edmonton's long history. More