Volkswagen Waterloo

We couldn’t be happier with our purchase of a used Audi Q5! From the start, we were looking for something spacious, stylish, and reliable. Originally, we thought we’d test drive the VW Tiguan as well, but Q5! From the start, we were looking for something spacious, stylish, and reliable. Originally, we thought we’d test drive the VW Tiguan as well, but once we got behind the wheel of the Q5, it was clear this was exactly what we were looking for. The drive is smooth, quiet, and confident, with just the right mix of luxury and practicality. The interior feels premium without being over the top, and the cargo space is perfect for both daily use and weekend trips. A huge part of the experience was thanks to Justin and Daniel. They were absolutely incredible—professional, knowledgeable, and genuinely helpful every step of the way. They made the process feel effortless (almost dangerously easy!) and left us feeling completely confident in our decision. If you’re considering a used vehicle, I highly recommend checking out what they have available—you might just find exactly what you’re looking for like we did! Stew & Amber More

Honest, professional, and personable. Take the time to connect with and show how to use your car when you purchase it. Take the time to connect with and show how to use your car when you purchase it. More

I had a pleasure working with Sofia to get my 2022 Volkswagen Taos and she was a delight to deal with! very helpful and very welcoming, I will definitely be forwarding this dealership and her name to Volkswagen Taos and she was a delight to deal with! very helpful and very welcoming, I will definitely be forwarding this dealership and her name to anyone looking for a next vehicle! More

Worst service department i have ever seen. The manager over there have to know how to talk to customer. Intatead of accepting mistake. They are blaming me. The manager over there have to know how to talk to customer. Intatead of accepting mistake. They are blaming me. More

Best service centre ever! ! Nicest employees ever and super fast service as well. Definitely recommended! ! Nicest employees ever and super fast service as well. Definitely recommended! More

Terrible dealership. They do not help you when you need it. My wife and I have purchased four VW’s from them. Three were purchased from Mike Rabb who swallowed the Kool-A They do not help you when you need it. My wife and I have purchased four VW’s from them. Three were purchased from Mike Rabb who swallowed the Kool-Aid and provided no support on our latest purchase. False promises, lip service then radio silence. We had many issues with our 2024 Atlas that were ignored and were never corrected. The arrogance and lack of support from the dealership and Mike forced us to trade the Atlas in at 11,000 kms and purchase a new Lexus. If you are thinking of purchasing a VW from Waterloo VW or Mike Rabb, you may want to think twice! More

My wife and I have just started leasing at Volkswagen Waterloo- A good friend of ours suggested we deal with Ming Ge-- Ming really cares about his customers - you can tell that from the time you meet him Waterloo- A good friend of ours suggested we deal with Ming Ge-- Ming really cares about his customers - you can tell that from the time you meet him -- I have emailed him at night asking a simple question about leasing -- and not an hour later he is right back to me-- i have contacted him on a sunday afternoon not even expecting an answer back till monday -- but his answer comes back on Sunday afternoon - this guy is amazing-- we are now sold on leasing -- and we know if we have any problems with anything-- we can trust him to not only be a good salesmen-- but also a friend-- he knows relationship selling very well-- More

They do what they say, yes could be better, but then, everyone can be better. everyone can be better. More

The staff at Volkswagen Waterloo work incredibly hard to please their customers. They are very nice to deal with. please their customers. They are very nice to deal with. More

The service was amazing. Ben kept us updated and informed. We will definitly use them again and again. Ben kept us updated and informed. We will definitly use them again and again. More