Volkswagen Victoria

Had my car towed to Volkswagen after it broke down. I asked a few times if it could be the alternator, but they assured me it was just the battery. I bought a new one elsewhere, but two days later, the I asked a few times if it could be the alternator, but they assured me it was just the battery. I bought a new one elsewhere, but two days later, the car broke down again. A second shop immediately diagnosed it as the alternator and couldn’t believe Volkswagen had missed it. I didn’t think my request was unreasonable- I wasn’t trying to avoid paying, just hoping to put the money from the incorrect diagnosis toward the correct one. When I called to explain, the service manager, Noah, at Volkswagen said I hadn’t been a customer in four years, told me he wasn’t interested in continuing the conversation, and hung up on me mid-sentence. Really brutal service. More

I was recently in the dealership to have a lease inspection done and buyout my lease vehicle. Mya at the front desk gave me exceptional service as she always does. She knows me by name, is always pr inspection done and buyout my lease vehicle. Mya at the front desk gave me exceptional service as she always does. She knows me by name, is always professional but personally friendly. When I question a repair she goes above and beyond to ensure that I am satisfied. All the front desk staff have always been great to deal with. I dealt with Ryan and Dale this time as well regarding the lease buyout. They were both incredibly accommodating and made it very comfortable for me. So much so I decided to get my next vehicle from VW Victoria as well ! Thanks to all! Sandi More

Great service. . Always have had a good experience. . Everyone looks like they enjoy working at this nice establishment. . Always have had a good experience. . Everyone looks like they enjoy working at this nice establishment. More

Just had our 1 year service on our 2024 ID4. Minor software glitch was investigated over a few days with a loaner available for entire time. Marc, in service contacted us daily with updates. Ver Minor software glitch was investigated over a few days with a loaner available for entire time. Marc, in service contacted us daily with updates. Very reassuring and above and beyond care. Much appreciated. Best care I’ve ever owned and best service ever. 5/5. Great job guys. More

My wife recently bought a VW Golf from this company. With many used cars there are always issues, however small, to be attended to. In my opinion it is how the issue is addressed that matters. On this With many used cars there are always issues, however small, to be attended to. In my opinion it is how the issue is addressed that matters. On this occasion the issues were managed very promptly in a professional and friendly manner. Yes both my wife and I would recommend this company. More

So far I have had 2 experiences with this dealer, being new to the Island. I went in with unevenly worn brakes that had 5,000km on them. The brakes stuttered with anything but the softest feathering. They new to the Island. I went in with unevenly worn brakes that had 5,000km on them. The brakes stuttered with anything but the softest feathering. They insisted that I'd had an emergency braking situation that caused the wear. So first, I had 500km on them, as they were installed 2 weeks earlier before I left Toronto for the move west. Second, are they saying that their brakes will not take an emergency braking? My second visit was to order some touch up paint. They did not call when the paint came in and, discussing this with other VW owners, this appears to be their policy. Calling a customer when parts come in is too costly, so the customer has to call. It seems that they are excellent at putting themselves first. Looking forward to my new Subaru. More

I recently purchased a used vehicle from Victoria Volkswagen, where I found a good selection of options to choose from. I truly appreciated the absence of pressure, as well as the knowledgeable and f Volkswagen, where I found a good selection of options to choose from. I truly appreciated the absence of pressure, as well as the knowledgeable and friendly staff, which made my experience super easy and enjoyable. Thank you, Attila and Dylan. More

Just bought a 2024 ID4. Julian Calcagno has been helping us for several months to get THE BEST EV ON THE MARKET… custom order went very smoothly. He was patient and understo Julian Calcagno has been helping us for several months to get THE BEST EV ON THE MARKET… custom order went very smoothly. He was patient and understood our requirements very well. He introduced us to the Tyler Kuyvenhoven who was ever so helpful in negotiating a more than fair price. Loren Peterson also spent time with us Finally Dane Eivindson walked us through the lease process effortlessly. Great team, great product. And to start and end with Julian was special indeed. More

Dealer said our 2016 Sportwagen has internal defect in gas tank, did not explain cause, and quoted us $5,100 to repair! gas tank, did not explain cause, and quoted us $5,100 to repair! More

Very happy with purchase of new VW Taos. Robert, Tyler & Harj were excellent, no pressure, courteous, friendly, efficient. Gave a reasonable deal to buy out lease on previous (non-VW) vehi Robert, Tyler & Harj were excellent, no pressure, courteous, friendly, efficient. Gave a reasonable deal to buy out lease on previous (non-VW) vehicle, and didn't gouge us on the purchase price on the new car, which I believe is happening quite frequently at the moment at some dealers due to lack of supply. The exact model and color we wanted happened to be coming in, so we got delivery in one week. Thorough explanation of the features was given, and follow-up calls to make sure we were happy. Very satisfied. More