Victory Ford Lincoln

We recently picked up our Lincoln from Victory Ford. Our experience upon entering the business was exceptional. Everything from start to completion was seamless. AJ our salesperson answered all question Our experience upon entering the business was exceptional. Everything from start to completion was seamless. AJ our salesperson answered all questions without hesitation, he was very knowledgeable, accommodating, polite and personable. Ryan took care of financing, he worked diligently to get the best available rate. Ryan was in contact with us from beginning to end with status, contact information, explaining warranties etc. All told, a wonderful experience and looking forward to many years of ongoing relationship with Victory Ford. More

Brought my Mustang in for a recall item. Waited three weeks for the appointment, thus giving them time to order the recalled part. I delivered the car at 8:00 AM. Received a call back at Waited three weeks for the appointment, thus giving them time to order the recalled part. I delivered the car at 8:00 AM. Received a call back at 2:30 saying they needed to order a part for the car. They started to look into the issue (recall backup camera) after lunch. Said they could have the part ready for tomorrow. 1) why have me deliver the car at 8:00 and start working on it at 1:00 2) it was a recall on a backup camera cable; why didn't they order the parts three weeks ago I ended up not having the work done at all. More

Tanya is amazing! I had a horrible experience before, and she gave me superb customer service. Very attentive and anytime I needed something she was only a phone call I had a horrible experience before, and she gave me superb customer service. Very attentive and anytime I needed something she was only a phone call away. I was told a vehicle I had wanted and put together was ordered later to find out the order was not placed. When I reached out to Tanya my vehicle was ordered right away. I now have my beautiful new vehicle and will continue to do service with her for a lifetime. More

Great Experience We would like to Thank Victory Ford and Jaime Vellinga for truly the Best customer sales service we had purchasing our 2016 Ford Escape Titanium. We would like to Thank Victory Ford and Jaime Vellinga for truly the Best customer sales service we had purchasing our 2016 Ford Escape Titanium. More

Worth The Drive From Windsor To Chatham-Great Experience! Thank you Victory Ford & Brandon Leonard for truly the BEST customer sales experience we have every had purchasing a Ford vehicle!!!! I feel our ex Thank you Victory Ford & Brandon Leonard for truly the BEST customer sales experience we have every had purchasing a Ford vehicle!!!! I feel our experience speaks volumes especially since I am a recent ex-Ford Dealer employee; my expectations were set very high. I had thought I knew what a great customer sales experience was from my years at the other dealership....boy, was I WRONG! From my initial inquiry through FB, with Brandon answering all our questions (and there were a lot!), to bringing our vehicle in for appraisal - through working out the numbers to finalize everything; every single team member we worked with provided an EXEMPLARY experience!!! To say this team went above and beyond for us in every aspect is truly an understatement. We appreciated their complete honesty, transparency and ease of mind throughout the process so much that our entire deal was done through FB - a first for my husband and I! Making the choice to drive from Windsor to Chatham to purchase our new 2018 F-150 Lariat SuperCrew 4x4 became a no-brainer!!!! Brandon Leonard, Jeff Ameel, Mark Jackson and Tanya Walters truly deserve a 100+ star rating if we could give it!! They earned our trust and now have a customer for life! We share our experience with all our family and friends and highly recommend Victory Ford to anyone looking for a new Ford or Lincoln vehicle! My husband and I are very proud to be driving our "Victory Ford" truck and look very forward to the next vehicle purchase we do with Brandon and Victory Ford! More

Amazing service! Just bought a used F-150 from Mike, great experience! Very personable and kind, never tried to oversell me, just straight up and honest! Thanks again! Just bought a used F-150 from Mike, great experience! Very personable and kind, never tried to oversell me, just straight up and honest! Thanks again! More

Great Experiene The Victory Ford Lincoln team will go out of their way to meet your personal needs. Their response time in obtaining my Lincoln MKX was fabulous, exce The Victory Ford Lincoln team will go out of their way to meet your personal needs. Their response time in obtaining my Lincoln MKX was fabulous, exceeding my expectations. Great service, meeting us at our home to finalize all of the paper works and then delivering the vehicle to our door as well. Never have had that type of service before........I believe their intentions are to continue this practice. The Schiller's More

Awful I have had my vehicle into Victory ford several times over the past month for the same reason. All of which, my car has been returned not fixed and wi I have had my vehicle into Victory ford several times over the past month for the same reason. All of which, my car has been returned not fixed and with further problems caused by servicing, or lack there of. Finally, after hearing from others I decided to stop bringing my car into Victory and bring it to Lally Ford in Tilbury. ALL previous issues have been fixed and checked over 3+ times. Lally's staff and service department were very helpful, unlike Victory where I was told they didn't know what to do with my car and it must just be me who is noticing these issues. Now I do not wonder why Victory has such a bad rep. Do your job More

Always great experience I live in Windsor but I have no problem driving to Chatham to service my wife's Lincoln MKX. There was an issue with steering wheel commands cluster a I live in Windsor but I have no problem driving to Chatham to service my wife's Lincoln MKX. There was an issue with steering wheel commands cluster and they diagnosed and fixed the problem. More

Scratches and gouge on rear bumper I purchsed my Lincoln MKZ with the understanding that the scratches and a gouge on the rear bumper would be repaired before I took delivery. Not done I purchsed my Lincoln MKZ with the understanding that the scratches and a gouge on the rear bumper would be repaired before I took delivery. Not done properly. The scratches were still quite visible and the gouge only had a light coat of touch-up paint to the surface. It was not buffed out to my satisfaction. More