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Valley Honda
Aurora, IL
10,692 Reviews
Valley Honda is the Illinois' largest volume Honda dealership and ranks as one of the top 25 volume Honda dealerships in the U.S. A massive selection of Honda vehicles enable Valley Honda to provide tremendous savings the customer.
Most importantly, however, is Valley Honda's focus on truly serving the customer. As a 16 straight Honda President's Award recipient, Valley Honda is recognized by American Honda as one of the highest customer satisfaction dealerships in the country.
Huge Volume, Incredible Selection, and Tremendous Customer Satisfaction. This is the Valley Honda commitment to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
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Showing 10,692 reviews
May 21, 2024
Steve was very helpful throughout the whole process and made it stress free. Couldn’t have asked for a better experience purchasing my first new car! made it stress free. Couldn’t have asked for a better experience purchasing my first new car! More
by Jakestemmet
Helpful May 21, 2024
I brought my 20yo daughter to Valley Honda after having visited four dealerships. Salesman Sal Capra took time to listen to what she wanted and then showed her all the features of the vehicle prior to a te visited four dealerships. Salesman Sal Capra took time to listen to what she wanted and then showed her all the features of the vehicle prior to a test drive and before he remotely knew a sale would occur. This was not a new, high priced vehicle. It was a used, medium priced vehicle, yet Sal treated her as if it was the highest price vehicle at the dealership. I was surprised to learn Sal had sons and not daughters, with the way he treated my daughter. This process was about her, not just a sale. I highly recommend Sal Capra and sales Manager Jack for their sincere customer care. They’ve likely made me a future Honda customer for my next vehicle as this is our first Honda. Thank you Sal and Jack… More
by Martin Creighton
May 20, 2024
Jared was kind enough to understand my preferences and show me a car that exactly matched the same. He’s knowledgeable and a great salesperson, I’m glad I bought a car from Jared. Valley Honda has alway show me a car that exactly matched the same. He’s knowledgeable and a great salesperson, I’m glad I bought a car from Jared. Valley Honda has always been the go to dealership for my family. More
by Chaitanya Padhye
May 20, 2024
Ehsan was very nice, friendly, and helpful. I bought CR-V Hybrid. He explains all details about warranty on different car systems including high voltage battery. We did nice test drive and take I bought CR-V Hybrid. He explains all details about warranty on different car systems including high voltage battery. We did nice test drive and take that car right away. Document processing was done in smooth way. Next day I came with complains about terrible sound car produce when it put in Rear gear. Ehsan was patient and spend a lot of time and finally explains, what this is a government mandated feature "Acoustic Vehicle Alerting System". I want to thank him, that he did a great job and wish him the best of luck in the future More
by Alex.P.
Employees Worked With
May 19, 2024
He was very nice, friendly, and helpful. I want to thank him, that he did a great job and wish him the best of luck in the future. I want to thank him, that he did a great job and wish him the best of luck in the future. More
by Joking1991
Employees Worked With
May 18, 2024
"Valley Honda Teamwork Made Our Dream Work" My wife's 16, almost 17-old car died, at THE most inopportune time of course, now what?! Just six weeks prior I'd leased a 2024 Honda CR-V AWD Hybrid Sport 16, almost 17-old car died, at THE most inopportune time of course, now what?! Just six weeks prior I'd leased a 2024 Honda CR-V AWD Hybrid Sport Touring from Valley Honda, and I felt "absolutely no way" could our family afford a second new vehicle, meeting my wife's criteria, at our price-range, in our already strained budget, within a 50-mile radius...anywhere. My first thought: return to Valley Honda of Naperville, to the Sales & Leasing Consultant (S&LC) (and hopefully the same Sales Manager). This was THE Team that had "pulled off a minor miracle" and met me within budget, at a down payment and a monthly payment price, I could afford, leasing me my "Dream Vehicle," the aforementioned CR-V. Maybe they could help? Via email my S&LC informed me they were on a family vacation - they replied to me while on vacation?! - and would I be willing to work with someone they recommended from their S&LC Team? I agreed. Reluctantly, but hopefully. Referred to a second S&LC, via email: here is my wife's criteria, our numbers, and here is the Honda model/trim I think would work for us, tick off all our boxes...can you help? Them, "Let me see what I can do." Time passed: model/trim research occurred, price negation went back and forth, and confirmation of understanding was achieved. And then, unfortunately, as they were not in the following day, this second S&LC had to pass me on to another, third S&LC. The next day: enter the third S&LC, Mr. Roland Gomez. Could he get me to come in for a test drive? Yes, me and my wife, child. When? That night? He said would be ready for us. Me and my family showed up later that evening. After we were introduced to Mr. Gomez via his Sales Manager partner, I essentially said, "This is for my wife. I trust you." True to his word, he had a vehicle ready to go and my wife and child were led away to experience Valley Honda Customer, Sales Service. With my wife, Mr. Gomez went over the details of the make/model I had recommended to the Team. He answered her questions to her satisfaction. He took her, and my child, for a test drive. She was "sold"...but there were three (3) trims available. So many choices, so little time to decide, and would our budget numbers be sufficient, for ANY model trim? Unfortunately, we had to turn down Mr. Gomez's offer to stay a bit longer to discuss numbers, negotiate a bit more, etc. that evening, as we just didn't have time/energy/a comfort level yet. Surprisingly, to our relief, we heard "No problem." No pressure?! Mr. Gomez gave us, most helpfully, a "Make/Model 'Summary Sheet'" to review in our own time. The next day I was passed back to the second S&LC. We came to an agreed upon set of numbers. They provided me with possible solutions/options, scenarios regarding funding - nothing firm but "it was 'close enough.'" We decided. Another day, passed back to Mr. Gomez. "Mr. Gomez, sir, I have numbers agreed upon with your Team Member...." Mr. Gomez: "Can you come in today?" "Yes, but we have a very tight window of opportunity, and it's at night." Mr. Gomez: "No problem. I'll get the car ready for you. I'll just need some information ahead of time...." That evening, under the careful, considerate, and patient guidance of Mr. Gomez, my wife and I successfully navigated the Honda Finance application site. Did we qualify? Yes. Was the negotiated price, the numbers the same? Yes. Next, the Business Manager: "Here's your paperwork. Oh, weren't you just here? Let me refresh you with that paperwork too! You don't remember seeing a document? No problem! If you need it, just call me. Here's my card...." A 2024 Honda Accord EX - silver, with heated seats - was ready for my wife. Raining outside? No problem. The Valley Honda prep team let us use their garage for pictures and drive out. And Mr. Gomez? He. Stayed. Late. Long after his shift was over, ensuring every detail was attended to. "Minor Miracle...TWO!" More
by ilijahardage
May 18, 2024
We started working with Eddie at Valley Honda on a Saturday and by Monday afternoon we had our new car! We were looking for a specific vehicle and were coming from a different state so looking at the Saturday and by Monday afternoon we had our new car! We were looking for a specific vehicle and were coming from a different state so looking at the cars was going to be difficult. Eddie was quick to get me all of the information we needed and he recorded several videos for us to look at the car. He was incredibly helpful and gave us a lot of confidence in the buying process. Everyone we worked with was very friendly, up front and didn’t pressure us as we made our decision. We are very happy with our purchase and would certainly make the drive again to purchase another car from Eddie at Valley Honda. More
by Hailey.story
Employees Worked With
May 18, 2024
They always are kind to their customers and do a very good job with all of their work good job with all of their work More
by kyranitsche
Employees Worked With
May 18, 2024
Megha is AMAZING! Absolutely, the best experience we have ever had buying a truck. I would highly recommend Valley Honda and Megha! She made our truck buying experienc Absolutely, the best experience we have ever had buying a truck. I would highly recommend Valley Honda and Megha! She made our truck buying experience easy and was very helpful every step of the way!! More
by Erintuminello
Employees Worked With
May 18, 2024
Steve helped me throughout to select and buy the right car for me, he has tremendous knowledge and was patient to answer all my queries. Glad to purchase my first car from Steve! car for me, he has tremendous knowledge and was patient to answer all my queries. Glad to purchase my first car from Steve! More
by Swapnil
