Tucson Subaru

My Subaru experience was excellent in all aspects. This was my first trip to the dealership and I expected much less since you were the only Subaru dealer for quite a distance. This was my first trip to the dealership and I expected much less since you were the only Subaru dealer for quite a distance. More

This for a service appt on 24 APRIL 2024. We have owned 2 Crosstreks and our newest one is loaded with all possible options to include the dreaded EyeSight system. So far, we have had 2 insta We have owned 2 Crosstreks and our newest one is loaded with all possible options to include the dreaded EyeSight system. So far, we have had 2 instances of a code being generated and the EyeSight system shutting down. When that occurs, many items quit working to include cruise control, high beams etc. So we made an appointment to get this fault repaired. This is a long story but here are the highlights: Upon receiving back the car we noticed that the windshield had scratches in the middle of it. These scratches are very distinct and appear only in the center section in approx. 2 ft path. They look just like someone (like a technician) took a green scuff pad and tried to remove something from that area. It does not look like a damage that would occur from taking your car to the car wash (as the service manager suggested). Pictures of the scratches are hard to produce that show this damage, and this forum does not allow for pictures. The reason I bring all this up is that when we brought the car back to the dealership to discuss the damage we were told that this was pre-existing damages and that they would attempt to buff out the windshield to get rid of the scratches. When my wife picked up the car for the original service appt. the service tech mentioned that the tech who did the repair for the EyeSight problem had found some "film" on the windshield and tried to remove it. Later the Service Manager stated that this film was on the inside of the windshield and therefore the damage we are seeing is on the outside and so "it couldn't be caused by the tech" All of this was discussed with the service manager and his position was that Tucson Subaru did not cause this damage and hey why don't you just get your insurance company to replace the windshield since these scratches are likely what is causing the EyeSight system to shut down and code out. So this is why I am posting this complaint. First off, they replaced the EyeSight cameras to clear the codes which if the windshield is the cause, the cost of a windshield is significantly cheaper than the $4k that the SM quoted for the camera replacement. The cameras cost $2300 according to their parts department and there is no way that the calibration process could cost $1700. So now I am dealing with a service manager who misquotes prices dramatically and who suggests to customers to replace a windshield on their own, versus accepting responsibility for their own damages. As I read through the negative posts on this forum the pattern is clear. The service department never does anything damage wise and the manager ALWAYS protects the company. While that is commendable when accurate, it can never always be true. Employees do make mistakes, but they rarely admit it for fear of repercussions. Finally, this dealership institutes up-sells of services. Our car had 16K miles as of the date of services. They also performed the 18K service. The recommended we have the tires balanced and a 4 wheel alignment done during this service. As someone who does most of the work on my non-warranty covered cars, I know a little about mechanical things. If a car needs an alignment then you will see unusual tire wear. There is none of that. If the tires need to be balanced, you will experience some type of shimmy in the steering and or again some type of unusual wear patterns on the tire tread. None present. When I confronted the SM about this I was told that he gets his car aligned every year. And the Tucson roads are terrible. Bottom-line, you need to know as a consumer that when you bring your car in here for service, they will consistently try to get more work performed than you may need and if you are not mechanically inclined, they could potentially take advantage of that. Customer beware! Don't take my word for it, look at the reviews on this forum. We will likely sell our car just to get rid of a car that has to be serviced at this Subaru dealership. More