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Toyota of Des Moines - Service Center

Grimes, IA

4.6
1,735 Reviews
Call Service Center (515) 276-4911

1,735 Reviews of Toyota of Des Moines - Service Center

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May 13, 2024

They kept me informed and up to date on the progress and status of the service work. We were very pleased. More

by TSANDEEN04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to leave such a kind review of your experience here at Toyota of Des Moines. Customers like you are why we love coming to work every day. We cannot thank you enough for your patronage, and we look forward to continuing our relationship in the future.

Helpful
May 13, 2024

Very fast. Under promised and over delivered! I will definitely turn my vehicle for future services at Toyota. More

by Klouis91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 11, 2024

Good service,people is very kind I’ll be back and I’m going to recommend it. More

by tuchocolatito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Toyota of Des Moines responded

What a testimony indeed! Thank you so much for the incredible words about our service department and thank you so much for your business! We hope to continue to see you at Toyota of Des Moines. Have a fantastic day!

Helpful
May 11, 2024

Clean, welcoming staff and nice to have the snack bar. Got vehicle done so much sooner than expected!! More

by RJMAR53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Toyota of Des Moines responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Toyota of Des Moines!

Helpful
May 11, 2024

My service agent, Emily, told me what the cost would be and that's what I paid. I understand sometimes unforeseen problems are discovered, but having a clear idea of the cost is very meaningful to me. Em More

by d.kolmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Toyota of Des Moines responded

Thank you for the five-star review! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. Thanks for choosing Toyota of Des Moines for your service needs and we hope to see you back again in the future.

Helpful
May 11, 2024

I was greeted as soon as I pulled in. My advisor took care of me right away. Great service More

by Branden.kuhns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

Helpful
May 11, 2024

I love the video inspection. Explained everything so that I understood that they did to my car. She also helped me set Apple Car play! More

by REBARO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Toyota of Des Moines responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

Helpful
May 11, 2024

Excellent dealership their employees are nice and very knowledgeable service department is fast and reliable have no complaints. More

by JBURROWS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Toyota of Des Moines responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Toyota of Des Moines for your service needs and we hope to work with you again next time.

Helpful
May 11, 2024

Quick and easy service. Travis said to expect 1 to 1.5 hrs. Completed in 50min. More

by VW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Toyota of Des Moines responded

Thanks for taking the time to let us know how we are doing! We are delighted to hear that you had such a great service experience with us here at Toyota of Des Moines! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you!

Helpful
May 11, 2024

Excellent service ,friendly, fast service, I would recommend Toyota to all friends and family, thank you for being kind More

by Charlesterrell322@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Toyota of Des Moines responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Toyota of Des Moines. Thank you for your business and we look forward to seeing you back again next time!

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