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Toyota of Des Moines
Grimes, IA
4,866 Reviews
We would like to thank you for visiting Toyota of Des Moines dealerrater.com site.
When we opened the doors of Toyota of Des Moines many years ago, we developed two simple philosophies for our long-term success:
#1: Treat every single person who walks through our doors the same way we would expect to be treated.
#2: Once someone has become our customer, he or she is our customer for life. It's a spirit you'll see in everything we do here.
One visit to Toyota of Des Moines and you will see what sets us apart from any other dealership. If you live in the state of Iowa, you deserve to let Toyota of Des Moines show you why Iowans buy their cars, trucks, and sport utility vehicles here.
We are located in Grimes, Iowa, just off Interstate 35/80 at the Highway 141 exit. No other dealer in the State sells more new and used retail vehicles than Toyota of Des Moines, this includes Ford, GM, Dodge, Nissan and Honda Dealers**.
In the Polk County our total new monthly sales exceed what the combined sales of new Hondas and Nissan vehicles month after month**.
Winner of the President's Cabinet Award for the past 4 years, this means we are one of the Top 12 Toyota Dealers in the Nation !
This is not an easy accomplishment considering that there are over 1200 dealers in the US alone.
That's ranking in the top 1% !
You would have to travel hundreds of miles before you would find another dealer of this caliber.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 4,866 reviews
June 03, 2024
The dealership has always been informative and helpful in the past, however this time was quite the opposite. Customer found the vehicle and did all of the research prior to requesting the sales representati the past, however this time was quite the opposite. Customer found the vehicle and did all of the research prior to requesting the sales representative hold/purchase the vehicle. Customer had several specific questions to which responses were either delayed or answered with vague information. The communication was not consistent through the process. As an example, there was no live or verbal follow up when an email error was provided regarding delivery as the date kept getting pushed back and then the vehicle disappeared from the delivery que response system. Customer service before, during and after was lackluster at best. More
by TooOldToKnow
Employees Worked With
Helpful June 03, 2024
Had brakes replaced and now there is a clanging noise, called and it will take a full week for them to look at it. If you broke it, you should find a way to get it looked at quickly. Now i don't have a called and it will take a full week for them to look at it. If you broke it, you should find a way to get it looked at quickly. Now i don't have a car. Add to that there was a $299 special for brakes, that they neglected to include a $30 "Shop Fee"?? Nice work Toyota! More
by JOSH@OTB-WEB.COM
Verified CustomerEmployees Worked With
Chris Galvin
June 03, 2024
I so appreciate their free pick up and delivery for any service! Also, Chris did an excellent job fixing my trunk and completing the oil and filter change as well as the multi -point inspection of my Toyot service! Also, Chris did an excellent job fixing my trunk and completing the oil and filter change as well as the multi -point inspection of my Toyota Prius! More
by cindylam
Employees Worked With
Chris and Lisa
June 03, 2024
I was in and out in 30 minutes. That was great had an appointment afterwards. That was great had an appointment afterwards. More
by squrl1984
Employees Worked With
June 02, 2024
PJ was responsive and efficient in helping us quickly identify and purchase a car. He was candid and direct, which we appreciated. identify and purchase a car. He was candid and direct, which we appreciated. More
by CARLSON220
June 02, 2024
Best dealership ever. Great service as well as professional advice Eric is a great salesman always trying hard to please Great service as well as professional advice Eric is a great salesman always trying hard to please More
by GJGERS1956
June 02, 2024
Was such a welcoming and friendly place to shop for my new truck. Everyone was so helpful. new truck. Everyone was so helpful. More
by Glenda Williams
June 02, 2024
No pressure on the purchase of our truck. Todd was easy awesome to work with! Todd was easy awesome to work with! More
by WALKER3GIRLS
