Toyota of Clermont - Service Center

**GO ANYWHERE ELSE TO GET YOUR CAR SERVICE DONE I went in for the other half of my BOGO oil change by appointment. I asked if they could fill up my coolant and rotate my tires also and I’ll pay for those. in for the other half of my BOGO oil change by appointment. I asked if they could fill up my coolant and rotate my tires also and I’ll pay for those. 2.5 hours later I finally see my car. No one comes to contact me, so I approach another service representative and he was nice and helped me. He did comp the tire rotation because it took so long. I get home, the tire rotation clearly wasn’t done and my coolant wasn’t touched either. So, why did it take so long? I’m not even positive they did the oil change. Never going back again. They aren’t trustworthy to actually do the things they say they’re going to do. UPDATE 2/19/24. I take my car to a local mechanic, and shocker, my oil filter wasn’t tight so my car was leaking oil. Thanks for the top notch service Toyota. SMH. More

The service director Jack Machado is extremely unprofessional and should not have a job. Every time I go to the dealership he has an attitude, I was asking about a service that was not done and a unprofessional and should not have a job. Every time I go to the dealership he has an attitude, I was asking about a service that was not done and apparently you are not able to question what is done on your vehicle where he proceeded to tell me I did not pay for it part of my Toyota care package and he needed a code so he could get paid that is why it was put in the system as completed as he continued to talk down to me I called him an xxxxxxx which caused him to jump up from behind his desk and get into my face in an aggressive manner when I told him go ahead hit me he tried to say I was threatening him which was a joke I was calm and a little surprised I was able to keep myself from actually defending myself where I had every right to do so. I am still waiting to be contacted by the general manager s assistant who witnessed the entire thing More

I also will not be doing business with them ever again. Same story about the second key. I had to pay 225.00 for a backup key. Nice scam. Unfortunately I had to by another car as mine was totaled. I ha Same story about the second key. I had to pay 225.00 for a backup key. Nice scam. Unfortunately I had to by another car as mine was totaled. I have had good luck with Camry’s so I wanted another one. Shortly after driving back to Michigan, the brakes started making noise and the wipers turned on randomly. Still no resolution. Today I made an appointment for the free oil change that came with buying the car. I called at 9:30 scheduler told me they were not busy and to come on in. I arrived 5 minutes early and waited for an hour and forty minutes for an Oil change. Unreal. I seriously do not recommend this dealership. That is unfortunate because I believe Toyota makes a good automobile. More

It's a bad vibe. Went into the service I got a few calls about a product recall. I stood inline and wasn't greeted for like 4 minutes. Idk these people may be busy I Went into the service I got a few calls about a product recall. I stood inline and wasn't greeted for like 4 minutes. Idk these people may be busy I made eye contact with a few of them. When I walked up “what” . I asked my question and just left. It's a horrible non welcoming place. When I need to buy a car I would rather drive 50 miles to another dealer ship More

Worst service department I have seen in my whole life. Nobody nows anything about… transfer, transfer and transfer… when your call is answered they makes me a appointment for service to be done on Wednesd Nobody nows anything about… transfer, transfer and transfer… when your call is answered they makes me a appointment for service to be done on Wednesday and that service is done only on Tuesday’s and Thursday’s. I come back on Thursday and left my car for service. Someone left me a message “car ready to pickup “ what happens? My car wasn’t ready!!! They didn’t anything in the car. And I still waiting to fix my back seat … More

I went to This Dealership to Oil change and never Changed The Oil Filter. Horrible Experience. The Oil Filter. Horrible Experience. More

If you are looking for the worst body shop place in town, this is one. Here is what happened to me: 4/26/23 sent to the dealer for initial repair 5/9/23 told the car is repaired , find out there is gap this is one. Here is what happened to me: 4/26/23 sent to the dealer for initial repair 5/9/23 told the car is repaired , find out there is gap between the fender and body shop on the passage side looks like a crap, and multiple body part is not aligned well together, apprently they were rushing the work. 5/16/23 sent the car back to fix the problems mentioned above, while the front dest forget to reserve a rental car for me, consequently, waiting for 3 hours for a rental car in the enterprise office 5/19/23 received a call that the car is fixed again , drive nearly 40 mins there and just find out the passage door is not able to unlock, while the window cannot roll down, as well as the body part alignments still have a huge gap, I asked the director why do they call me while the work is not even done, again, they rush the process, and skip steps! Btw, the director told me to calm down when I try to list my concerns, I did not feel my voice is heard and they actually take time to listen to my concerns. 5/23/23 received another call that the car is fixed again, drive another 30 mins to pick up the car, this time I thought everything worked, on my way home, I try to roll down the passage window, it did not work!!!!!!!!!! With all the drive back forth and false information i was communicated, and considered all the time I wasted to pick up the cars, simply apology will not be enough! My personal experience here is awful, the people here are not trustworthy！ More

I took my 2021 Highlander in for the 20,000 mile service. I was surprised when the oil change, tire rotation, wash and inspection was done in less than 40 minutes. A quick glance at the inspection report s I was surprised when the oil change, tire rotation, wash and inspection was done in less than 40 minutes. A quick glance at the inspection report showed everything checked as green (good). On entering the vehicle, I checked the glove compartment since the inspection of the cabin filter necessitates the removal of the compartment to access the filter. The contents of the compartment were arranged exactly as they were when I took the vehicle in. At home, I removed the contents and the glove compartment to check the cabin filter. It was filthy - clearly, the service tech never checked the filter and simply checked off the inspection report indicating it was in good shape. Now, I wonder how many other items checked off as good on that report, were actually inspected. Clearly, this is not the “service” one expects and pays for. I went so far as to take a picture of the dirty filter and sent it to the service department along with the above description. I received no response. Time to find a different provider that does not falsify the work they supposedly do. More

Poor experience at Clermont Toyota today. Went for an oil change. 1) WIFI didn't work in the waiting area 2) Car was not washed 3) Tires filled to 35 PSI even though door says 32 PSI Went for an oil change. 1) WIFI didn't work in the waiting area 2) Car was not washed 3) Tires filled to 35 PSI even though door says 32 PSI More

So I brought my 2017 Tacoma in for a recall on the 3rd brake light and transmission work , it spent several months there , when i picked it up it was dirty like it sat in acid rain and had several scratch brake light and transmission work , it spent several months there , when i picked it up it was dirty like it sat in acid rain and had several scratches over it , as i started to drive it engine light came on and read code PO430 , That code is for catalytic converter and o2 sensors , which i thing were swapped into someone else's vehicle , cause i found a persons info in my vehicle More