Toronto Honda

Clunking noise and Powertrain Control Module (PCM) check On October 29, 2015, I went in to have a clunking noise on start and stop examined. I also wanted to know if the Powertrain Control Module (PCM) had t On October 29, 2015, I went in to have a clunking noise on start and stop examined. I also wanted to know if the Powertrain Control Module (PCM) had the latest software version as the car sputtered on starts at temperatures close to freezing. The advisor asked the technician to ride with me and we both took turns to drive the car. Although we hear the sound on start from a stopped position, we did not hear it on braking. So they decided to examine the car to see if there was any safety issue. There was no issue per the technician and the PCM software version was ols. So they went ahead and updated the software free of charge. Great service! More

Front Outer Tie Rod End and Engine Air Filter Change On 19th October 2015, I went in for a front outer tie rod end change as an inspection had shown play in one of them. I mentioned a competitor dealer's On 19th October 2015, I went in for a front outer tie rod end change as an inspection had shown play in one of them. I mentioned a competitor dealer's 20% off discount coupon. So they matched the coupon. Their before coupon price was in line with the competitor who had the coupon. I was given 2 free wiper blade inserts, a free windshield washer fluid top-up, a free car wash and a free rental for the day. Ihad also asked them to change the engine air filter and mounting screws. One of the mounting screws was not changed which I noticed at pick up at closing time. Realizing their mistake they got me the screw and asked a technician to stay past closing to install the screw. Great service!!! More

Power Steering Fluid Change Went on 12 September 2015 for a power steering fluid change. Price was the highest among all other dealers. Brought this to the attention of the servi Went on 12 September 2015 for a power steering fluid change. Price was the highest among all other dealers. Brought this to the attention of the service advisor at Toronto Honda. He agreed to match the price. I waited for 2 hours. The fluid was changed, car was washed and a free brake inspection was done confirming that no work was needed on my brakes. They even adjusted my handbrake for free. More

Service Saw Brian Kirkpatrick on Aug 15, 2015 for routine service. Service was done quickly with a 23 point inspection. Car was washed. Iwas out within 1.5 h Saw Brian Kirkpatrick on Aug 15, 2015 for routine service. Service was done quickly with a 23 point inspection. Car was washed. Iwas out within 1.5 hours. More

Clutch Fluid Change Went in for a clutch fluid change on 29 August 2015. Was given a rental car. Dealership had the cheapest price for the clutch fluid change. They also Went in for a clutch fluid change on 29 August 2015. Was given a rental car. Dealership had the cheapest price for the clutch fluid change. They also did a free wheel alignment check. Service was done in 4 hours. Very satisfied. More

Get a second opinion on warranty repairs! Or go elsewhere. Believe it or not, this is the short version: I brought my Honda Civic Si to Toronto Honda on a Thursday because of a squeak under the hood. I rece Believe it or not, this is the short version: I brought my Honda Civic Si to Toronto Honda on a Thursday because of a squeak under the hood. I received a phone call later that day asking if the car had been in an accident. No, I said. He asked if I’d gotten it used. Yes, I said, but the previous owner worked for Honda. The car had always been in Honda hands. I was then told that the damage to the car’s engine, the pulley, and crank at the time, could only have been caused by an accident and therefore the warranty wouldn’t cover it but the work needed to be done. Cost $1025.00 plus. I was also informed that it had to have been a pretty major accident. So, on top of the repairs costs, my car was now worth a lot less. I contacted the dealership I purchased the car from, and talked to the salesman. He was going to talk to the sales manager, who had owned the car before me, and he’d get back to me. On Friday I went back to Toronto Honda, the car wasn’t ready, the part hadn’t come in. The service advisor said he’d take pictures for me and even make a video recording, when the work was being done, so I could prove that it had been in an accident. He also recommended that I call Honda’s customer service. On the upside, I was told they had given the car a good going over and everything else, including the A/C, which I had also asked them to check, was great. He seemed very helpful. Honda customer service weren’t great, and rather than being surprised or upset at hearing that one of their manager’s would get a car fixed off the books, and then sell it as a Honda Certified vehicle, with a clean CarProof, seemed to find that almost par for the course. Which, as you can imagine, made me feel a whole lot worse. However, the previous dealership, who were also great, denied the accident ever happened and were none too pleased at the accusation. The cars previous owner, who was the sales manager at the other dealership, sent me the CarProof and assured me that the car hadn’t been in an accident, at all, ever. He agreed to contact Toronto Honda and sort it. Another service advisor at Toronto Honda took over at this point and said that the repairs would be covered. He recommended a new belt, though, that wouldn’t be covered. And they would only charge me half an hour for the labour. I didn’t understand, and still don’t, why it would be more labour to put a new belt on than putting the old belt back on, which would have been covered. Tired and fed-up, I just paid. Over $70. The old belt didn’t look badly worn but had a really strange, perfectly straight, break or cut, through two of the inside ridges. I got the car back on a Tuesday. On the next warm day I turned on the A/C and it still didn’t feel to me like it was working. I called Toronto Honda. They hadn’t checked it. It was going to cost me around $160.00 plus to get the diagnostic done. But they would check the temp for me for free. So I went back. The second service person got in the car, checked the A/C with his hand, and said it was working fine and if I needed it colder they’d need to add more Freon, which also wouldn’t be covered by warranty. I ended up taking it to another Honda dealership since, for good reason, I no longer trusted Toronto Honda. The other Honda dealership informed me that it’s almost never just the Freon as it’s a closed system. They did the full diagnostic and found that one of the relays was faulty causing the compressor to continuously run. They repaired it, on warranty, no change to me whatsoever, and then washed the car! I was never offered anything by way of compensation for the time (calling the other dealership and Honda) and stress caused the false information about my car being in an accident. Unless you count them only charging me for ½ labour, instead of an hour, for putting an new belt on, rather than the old one back on, when putting the car back together. Honda Canada offered me a $50 gift certificate at one point, but then took it back. It appears that while they are willing to accept dishonesty in their dealerships, they aren’t okay with their customers getting upset, and raising a stink, about it. They consider that to be rude. I couldn’t thank the last dealership, who repaired my a/c, enough before I left. They called me the next day to follow-up. They empathized with what I'd gone through with the whole accident/no accident thing and wanted to be sure that my experience with them was a pleasant one. I assured them that it was. If, heaven forbid, I ever have to return to Honda, it wouldn’t be to Toronto Honda. More

Shady tactics for selling vehicles Worst experience in purchasing a used vehicle in my entire life. They use dirty tactics of putting lower prices on their online ads to bring the custo Worst experience in purchasing a used vehicle in my entire life. They use dirty tactics of putting lower prices on their online ads to bring the customer into the showrooms, then denying the price you saw online. When we proved them wrong by showing them a screenshot of the ad. They said it was a mistake and then raised the price in the ad back up shortly after. The next day, we noticed the price was reduced lower than the price listed the previous day. Offered us tires that are used, sitting in the showroom that don't even match the specs for the vehicle. Basically trying to give us tires that cost them money to dispose of that are not even guaranteed safe. Used car sales manager insulted their own mechanics by saying the vehicle costs are attributed to the high costs of Honda technician labor rates. More

Good Service dept. but questionable sales dept. When i negotiated my 2012 pilot ( second one from Toronto Honda) I did so in good faith. No extras, just a factory Touring addition. I was surprised, When i negotiated my 2012 pilot ( second one from Toronto Honda) I did so in good faith. No extras, just a factory Touring addition. I was surprised, when it can to signing, to find a line on my lease agreement invoice that showed $500 for VIN parts etching. This is what they call negative billing folks. i had to fight to get this removed. Seems Toronto Honda has a problem with new car theft so they Vin etch all their cars ( at least they did in 2012) to make their insurance provider happy. Why not pass on this cost to the consumer? They tried with me, but failed. I had this charge removed and a sigificate amount of money removed from the monthly lease charge as Toronto Honda's punishment. Well, rather, i mentioned Omvec as a potentially interested party to Toronto Honda's shady techniques and this lead to a re-negotiation of my lease, in favour of me. Just last month i receive an email from Toronto Honda, telling me someone was interested in my Pilot and Toronto Honda could get me into a new Pilot with little or no change to my monthly payment. Turns out this was over $100 extra per month. Fail! I bought a 2015 Pilot from Lakeshore Honda instead for very close to my original monthly. I'm done with lying sales techniques and shady dealers. More

Front Damper (Strut) Assembly and Seat Belt Buckle Replaced The front struts were shot so I went in for a replacement. Being an old car the parts had to be ordered. Just prior to the appointment date, I inquire The front struts were shot so I went in for a replacement. Being an old car the parts had to be ordered. Just prior to the appointment date, I inquired if the struts were ordered and found out that they had forgotten but they immediately placed the order. The SRS airbag warning light was on so they diagnosed it to be the seat belt buckle. Brian Kirkpatrick informed me that Honda would pay for the seat belt buckle and I would only be responsible for the labour. I had both jobs done simultaneously. I was given a free rental loaner and my car was ready by the end of the day. It rides much better now. Great work. Labour rates are higher than other Honda dealers though. More

Engine Service I went in for a timing belt and water pump replacement but was told that they recommend everyone to change the tensioner as well. So ended up spending I went in for a timing belt and water pump replacement but was told that they recommend everyone to change the tensioner as well. So ended up spending about $120 extra on the tensioner although other dealers stated they don't replace tensioners unless they appear defective on inspection. So my repair costs were higher due to the tensioner. However, since the engine is an interference fit, I think it is better to be safe than sorry as these engines can be destroyed if the timing belt or tensioner fails. Labour rates at this dealer are a bit higher than others but service is excellent. They even provided me with a free rental car. More