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1,054 Reviews of Tony Serra Nissan - Service Center
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May 18, 2024
It’s clean, The staff is courteous, professional, explain in detail what’s going on with the vehicle. in detail what’s going on with the vehicle. More
by scallingwood4
Verified Customer
Helpful May 16, 2024
Such friendly people in service, BEST group ever to work with, thank you all for taking care of me with, thank you all for taking care of me More
by rnichols40
May 14, 2024
The vehicle was not properly inspected. The entire frame was rusted and when we asked about it, we were told that no one at the dealership was aware of it. If the oil had been changed and t The entire frame was rusted and when we asked about it, we were told that no one at the dealership was aware of it. If the oil had been changed and the truck inspected like we were told, someone would have noticed the terrible damage to the frame. The dealership then told us to come back and they would buy the truck back from us, and when we got there, we were told that they wouldn’t be able to buy it but only trade it for a more expensive truck. When we told them we wanted the same payments for the other truck, we were told we were unreasonable. When we asked why they told us to come back to the dealership for them to buy it back and then changed their minds, we were told that they really just wanted to get us there to see if we’d trade. They never had intentions of buying it back. So then we had not only bought a lemon, but we’d missed multiple days of work while going back and forth with the dealership. It was a complete nightmare and I wouldn’t recommend anyone use them! They did eventually pay to have the frame repaired, but not before causing a lot of stress and anxiety for us. More
by Oliviasapp14
Employees Worked With
John Wayne was very helpful. The only good experience out of the entire thing.
May 10, 2024
My wife brought it in and handed them a index card stating oil ,filter and rotate tires when she to desk it was $45 charge for an air filter that was not ask for. stating oil ,filter and rotate tires when she to desk it was $45 charge for an air filter that was not ask for. More
by rckritner1945
Employees Worked With
May 09, 2024
Had a service due on my truck and took it to Tony Serra Nissan. The immediate impression was great. My service advisor, Mandolyn P, met with me and discussed the service details and took care of my vehicle Nissan. The immediate impression was great. My service advisor, Mandolyn P, met with me and discussed the service details and took care of my vehicle. She was exceptional, professional, and courteous. Definitely a change from most dealership service departments. I was called when the service was complete and the truck was brought to me. Incredible experience I wasn't used to getting this treatment. Thanks again. More
by kevin_mos
Employees Worked With
Mandolyn Powell
May 08, 2024
Nissan Cullman serviced my Rogue in a timely manner and everyone was very helpful and friendly. Thank you everyone was very helpful and friendly. Thank you More
by chrislynnpayne
Employees Worked With
May 07, 2024
Has been a good experience every time I have had to go there and very friendly. there and very friendly. More
by tammynewman
Employees Worked With
May 06, 2024
This was the first time that I used this dealership. My previous dealership was always too busy to return my calls for a service appointment. The customer service was great and the tuneup has helped imp My previous dealership was always too busy to return my calls for a service appointment. The customer service was great and the tuneup has helped improve my mileage. I definitely have a new dealership for my Pathfinder now! More
by 2016 PF
Employees Worked With
