Tim Dahle Nissan Southtowne - Service Center

I would give 0 stars if possible. I would avoid this dealership if you can, especially if you need any kind of service on your vehicle. This has been a particularly poor experience fo I would avoid this dealership if you can, especially if you need any kind of service on your vehicle. This has been a particularly poor experience for our family. I bought a brand new Platinum Pathfinder and got the warranty package to ensure I would be taken care of at any dealership. Basically the car already has issues and it’s not even over 15k miles. There were 3 issues (gas pump, sensor issue, and a broken clip on the dashboard) Here are just some of the issues I ran into working with this team: -The service manager gave me pushback on getting me a rental even though it’s clearly in the service level I paid for. He was really rude and spoke without actually even having all the details. -The service manager gave me a hard time for “going over his head” to get help on above rental and told me I didn’t need to do that. At this point it was very clear to me he has absolutely zero clue on how to actually speak to other humans and should not be in a customer facing role, at all. He needs a lot of training and it doesn't seem like they have any infrastructure in place for that. -The gas pump on my brand new car was bad and on back order. When I finally was able to get a clear answer on a rental, I had the rental for weeks which was fine. I understood it was on backorder. I was instructed to have the car back to the dealer the day the gas pump came in. The service manager notified me an hour before close when I was 4 hours out of town via text that my car had been fixed and was ready. When I tried to call and notify him I was out of town and wouldn’t be able to get the rental back due to the short notice on his end he became incredibly defensive and told me he figured I’d just be happy that the car was running again, and then belittled my concern about his late notice on the car being fixed, he was incredibly condescending and sarcastically “assured” me that I wouldn’t be charged for the extra days on the rental -When we got there to pick up my car (they had my car for over 3 weeks), they had ONLY fixed the gas pump, not the sensor or the clip. When questioned, the service manager said “Well we did get it running” he did apologize about the other issues, but didn’t offer for us to keep our rental or anything. It felt like I was dealing with a lost person who was just staring at me and my husband. He offered no explanation and refused to get someone to help us who actually knew what was going on with our car. -Since we’d already returned the rental, the service manager said we could bring it back that week and they’d promise to fix day of, we dropped it off on a Thursday and by Monday it was still not fixed. We didn’t have a car because we’d returned the rental and there was no help from the service team to get us another rental due to their mess up. -The Service manager was rude multiple times, he genuinely seemed to lack any training or understanding on what he to do, or even how to speak to customers, and he even mocked my husband this morning when my husband said we were taking the car back so we could bring it elsewhere he said “well I’m not holding your car hostage or anything” with literally zero acknowledgement of the many issues we’ve had with them. -I remember at one point, he was so rude to me, I basically just stopped talking because I honestly felt stupid for trying to express my concerns. -The “loyalty” manager asked if I wanted to leave feedback and I tried to call her, she never called me back. -One time we went in and it just seemed like no one ever knows what’s going on, they couldn’t find our keys, there was just a general “confusion” across the entire team. All in all, this was a terrible experience and I absolutely regret spending the amount of money I did on a new Pathfinder. I will never purchase a Nissan again, and I certainly More

I bought a used ram truck, and I am happy with the truck, but not with the dealership. And I got a fair deal, but they really make you work for it. One of the extra charges they throw in the contract is a se but not with the dealership. And I got a fair deal, but they really make you work for it. One of the extra charges they throw in the contract is a service agreement for oil changes. It’s a fair price for oil changes for a year. When I showed up for my first appointment for the oil change, I was told it would take 2 1/2 hours. They said they don’t keep oil filters for ram trucks in stock and they have to send someone to get one. I asked if they could get one ahead of time and I can reschedule for another day and they said no. They will not go get the parts they need until I show up for the oil change. That service contract was a complete waste of money. More

We took our 370Z 2011 convertible with 57000 miles to the Nissan dealer because the top would not operate as it was in the closed position. (Top was up) Also the interior warning buzzer rang constantly a the Nissan dealer because the top would not operate as it was in the closed position. (Top was up) Also the interior warning buzzer rang constantly and the trunk was locked shut.  Tim Dahle advised us it was a faulty latch (locks and unlocks) the top and it would be $ 1800.00 to replace which we authorized them to proceed.   After it's replacement, they cycled the top up and down a ~dozen times and the dealer declared it fully repaired. When we went to pick it up at the dealer, it failed to operate once again.  After further inspection, the dealer advised the hydraulic system was the culprit for the failure.  They advised that they would only replace the entire hydraulic system with a 23000 price tag. Yes, 23000. They were not interested in doing a diagnostic analysis of the separate hydraulic parts.  I asked the dealer if there was any visible hydraulic fluid?  "No", they said but further advised that there was a pinhole in one of the hoses which drained the pump. (Not sure how they determined that without hydraulic diagnostics)  Meanwhile the vehicles top still doesn't operate, still beeps constantly and the trunk is locked shut as a result of the top not locking down or up.  This is the same condition as when we took it into the dealer, only now we r down 1800.00.  I cannot recommend TDahle Nissan under any circumstances. Do yourself a favor and shop/service elsewhere where you don't get the runaround. More

Called to schedule an oil change , showed up and waited 20 minutes before someone checked us in ! Also wanted them to look at the front differential that was leaking gear oil and the front brakes I noticed 20 minutes before someone checked us in ! Also wanted them to look at the front differential that was leaking gear oil and the front brakes I noticed the backing plate was coming off one of the pads. They informed me there would be a fee for diagnosing the issue, ok that’s fine, after they had the car for 3 hours they called and said it was ready to be picked up and they did not see anything wrong with the brakes ? Weird because half of the pad was hanging off ! So I show up to pick up the car and when they were backing it out, they heard a noise and told me you will never believe it one of your brake pads is damaged and hanging down !! Really no kidding that’s why I brought it to you to have it fixed! Then I was informed that after it was placed on the lift they wiped the oil off of the differential and tightened a bolt , and that should fix the problem, and the diagnostic charge would be 200 dollars and 80 dollars for the oil change and if I would now like to schedule a diagnostic for the brakes ? For another 200 dollar charge , I said I don’t think so this oil change has now cost me almost 300 dollars !! Don’t ever go here unless you want to be completely ripped off I will never be back . More

Terrible dealership. Once they sell you a car they don't give a xxxx after that. Try to call service, financing, no answer no callbacks, but call sales and they answer of Once they sell you a car they don't give a xxxx after that. Try to call service, financing, no answer no callbacks, but call sales and they answer off the first ring. The service advisor Travis says a warranty claim was denied for an unrelated reason, but the warranty company Portfolio has no record of the claim. Had to get it approved through Karl Malone Toyota. Despicable. More