Tyler Slade

took my car for a Oil Change, Service Technician broke the Clip for my Hood Support Arm, didn't tell me and called it good. I've called the dealership three times and haven't heard back. I will n the Clip for my Hood Support Arm, didn't tell me and called it good. I've called the dealership three times and haven't heard back. I will not ever use their service and recommend you avoid it as well ever More

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Absolutely. ... Do not do business with these people. They are rude, condescending and they will not listen to the experience I had with their service department. ... Do not do business with these people. They are rude, condescending and they will not listen to the experience I had with their service department. They told me that because I was upset with the way they handled the service and the horrendous charge they gave me on a warrantied vehicle, they do not want me as a customer. You have to bend over and take it from them, then you can be welcomed in to be a customer. More

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The fact that you employed a person as your service manager is amazing. He will not listen. If a customer has a complaint or problem with their service, he shuts them down. Keep in mind you are in the manager is amazing. He will not listen. If a customer has a complaint or problem with their service, he shuts them down. Keep in mind you are in the service industry. People who come to you for service are potential future customers. Never will that happen with the experience I had with your service department. And from the looks of the reviews, you must foster that type of attitude. When your service manager tells a future potential customer he doesn’t want or need me as a customer, they people would die to be a customer of his and I just don’t appreciate that it’s ok for you to lie and deceive customers, and unless we are willing to take it, we just don’t live up to Tim Dahle standards. It is no wonder why you have such poor ratings. I wish I don’t pick you because you were close and I read a few reviews. I would have never wasted my time or money. Your dealership and service department is run by crooks. More

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This is the 12th car I've purchased in my lifetime. I've had many experiences with many different dealers, and this is hands-down the worst experience that I've ever had with a dealership both on the s I've had many experiences with many different dealers, and this is hands-down the worst experience that I've ever had with a dealership both on the sales side and on the service side. To begin, we were given a deal with a certain down payment and monthly payments which we agreed to on a Saturday. When Tuesday came around and I came to pick up the car, the individual who was to hand me the keys told me that I had to pay over $1000 more towards the down payment if I wanted to take the car. We felt that this practice was extremely deceptive and dishonest, especially after keeping us at the dealership for over seven hours the Saturday before. A few months later, we had an issue with our car that was covered by warranty. My husband goes to bring it in. He appears visibly young, and the service advisor attempted to trick him into thinking that he needed to spend over $900 in order to get this issue fixed. When he put me on the phone with the advisor, the advisor then clarified that the $900 was for recommended service items (On a vehicle we've only owned for three months and had less than 20k miles) He did not clarify this with my husband, and my husband noted that he looked visibly upset when I declined the recommended service items. Then, in a retaliatory effort, the service advisor denied my husband the Uber that Tim Dahle normally offers to customers that service their vehicles there. The advisor told my husband that he had to "Spend money," in order to get the Uber. I should mention that Tim Dahle covered my first oil change completely free of charge...and they called the Uber for me without a single fuss. We felt discriminated against and retaliated against simply because we did not want the recommended service items at the time the advisor coerced my husband to elect. Fast forward about six months, and our vehicle had an issue with water leaking into the interior via the A pillar. We brought our vehicle in, and it sat for several days before the advisor told us that they could not diagnose the problem, and that they wanted us to take the car home for the weekend and try again the next week. We did. Upon bringing the vehicle in a second time, it took them almost a week to "Diagnose" the problem. They ordered parts which took a few more days, and on the day that the parts came in, I received a call from the service advisor stating that either I took the car from the lot without advising them or that they simply lost the car... Neither was true. Thankfully, I have the Nissan app on my phone, and I sounded the panic alarm which I could hear over the phone when I was talking to the service advisor. He corrected himself, and said that they would get to work on the car right away. We then went through a process of several hours where we tried to contact the service advisor to which four times the operator told us that he was either busy or not able to be found. After three promises that he would call us back, I finally got through to him after insisting that I would not hang up until I was in touch with him. When he got on the phone, I found out the reason he had been avoiding us. They had lost my key. They told me to call back the next day to see if they had found it. When I did, they told me that they still didn't have it. One can imagine my frustration with almost all the personnel at this dealership. I finally wrote the general manager an email detailing everything in this review, and I left him a voicemail. 20 minutes after doing this, I get a call back from the service advisor stating that he had the key. fast forward a month later...they never fixed the problem...not to mention that I never had received any sort of apology from the GM regarding his dealership's unethical and discriminatory practices that we have experienced since day one. He did follow up asking me to call him if I needed anything, but that's about it. Never been so battered by car dealership. More

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Have had the worry free maintenance that is supposed to cover tire rotation, oil and filters. The last 3 times I have taken my car in they haven't done the tire rotation. I have had other issues with my ca cover tire rotation, oil and filters. The last 3 times I have taken my car in they haven't done the tire rotation. I have had other issues with my car and have spoken to them about it, all they want to do is charge me over $1000 to fix so called other issues. I will NEVER go back there. They over charge and don't deliver. More

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Seth was great and helpful! Great F&I team as well! Highly recommended on shopping here Great F&I team as well! Highly recommended on shopping here More

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Have asked 3 different times for Tim Dahle to replace a sensor on the front end of my car and they keep telling me they wont replace it, it just needs to be realigned, xxxxxxxxx, they havent fixed it , it sensor on the front end of my car and they keep telling me they wont replace it, it just needs to be realigned, xxxxxxxxx, they havent fixed it , it keeps going off. Will never buy nor go to them again. Horrible service. More

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Let me tell you about my experience with Tim Dahle Nissan Southtowne - We purchased a used but close to new Nissan Rogue April 2020, it was a trade in and they didn't put it through emmisions or inspection t Southtowne - We purchased a used but close to new Nissan Rogue April 2020, it was a trade in and they didn't put it through emmisions or inspection to get the vehicle licensed and registered so I took it back in August when they finally realized what needed to be done, while there I had an oil change done as well and they scratched the rear 1/4 panel so they said they would fix it, and it came back with the color not correct and it stands out to me and others. They have told me several times they would make an appointment and have it fixed. I went into the service department and was promised it would be taken care of and they would contact me once the appointment was set. Still to this day it hasn't been taken care of. I had to have them put in a new battery 6 months ago and now having issues with the vehicle starting, I CAN'T get ahold of anyone to assist me since it comes with the Lifetime Warranty (not worth it if they won't answer their phone or return VM). Then I get a phone call from the sales department wanting to know if they can help. I am at this point furious and frustrated with the whole situation. More

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My Nissan Altima was in the Tim Dahle Southtowne shop on several occasions this summer and we spent close to $3,000 on the car. Most recently they had the car in their shop for 2 weeks and couldn't find an several occasions this summer and we spent close to $3,000 on the car. Most recently they had the car in their shop for 2 weeks and couldn't find anything wrong with the car and wouldn't provide us with a car to use while they kept our car in the shop. We decided to look at newer cars and Nissan Rogue was one of the cars we decided to consider. I received a letter offering $4,412 for my 2005 Nissan Altima if I showed up on a specific date. We went to the dealership about a week after this specific date. We set an appointment with a sales representative that was referred to us by Leslie in the service department. That sales person passed us to another sales person. The second sales person had the car inspected and said he could offer us $3,100. Approximately 2 weeks later we took the car into the dealership and we were offered $2,000 for the car (nothing about the car had changed). Today (11/22/2021) I received a letter in the mail saying that if I appear at their store 2 days ago (11/20/2021) I will receive $4,712 for this same car. Nowhere in the letter does it state that this offer is subject to me purchasing a car from them or subject to an inspection. Tim Dahle's records should know the mileage, status and condition of this car. They have been the only dealer to work on it during the past 5+ years. The second letter was pretty much identical to the first letter we received. I called to speak with the person that signed the letter (Tyler Slade, GM). I wanted to know why the amount they offer in the letter is so different from what they offer when I am on their lot. I was told Tyler Slade was in a meeting. I asked for his email address or to leave him a voicemail. The person that answered the phone promptly hung up on me. I called back and nobody would answer the phone. Car Dealers and Car Sales people wonder why they are considered so sleazy. More

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This people are Criminals and scammers.We bought a 2008 This people are Criminals and scammers. We bought a 2008 Dodge Grand Caravan that the claims to be driving good with no issues . 10 minutes drove th This people are Criminals and scammers. We bought a 2008 Dodge Grand Caravan that the claims to be driving good with no issues . 10 minutes drove this car off the lot the car made very bad noises , we took it right to a mechanic said we got ripped off and the var needs thousand of dollars of fix to be able to drive. We went back tried to work with the dealership on a returning the car since it has all this issues or replace it to something drivable. I told the guy that we are willing to do whatever but we not gonna pay fees again since it’s been one day and they are not willing to do the right thing for us and help. He Hangup on me told my friend that nothing he can do and walked off . He said he don’t mind to deal with lawyers and they are dealing with them all the time. Be carful with this people I’m going to report them to the bbb , and the attorney general as well have a YouTube video describing exactly how their scam system works . Spread the word so other people will not spend their hard earned money there. More

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