The Honda Superstore of Joliet - Service Center

Chris in service and Tarek in sales were fantastic! Both men were extremely helpful and kind. They made me feel like a valued customer. They explored all options for both service and sales. As a wo Both men were extremely helpful and kind. They made me feel like a valued customer. They explored all options for both service and sales. As a woman, I am always afraid that my lack of automotive knowledge might be exploited. Definitely NOT THE CASE here. Chris and Tarek worked to find me the best value in the service and sales departments respectively. Eddie in finance was also extremely personable and kind. I will be a loyal customer of Honda of Joliet for many years! More

Terrible service! I called them and made an appointment for an oil change. When I arrived the service employee said "Do you have 2 or 3 hours to wait?". I replied, I m I called them and made an appointment for an oil change. When I arrived the service employee said "Do you have 2 or 3 hours to wait?". I replied, I made an appointment. He laughed and said "Appointments don't mean anything here." I noticed there were several service employees standing around. I told him to forget it! I've owned several different vehicles over the years and never encountered that kind of shoddy service. Never will deal with them again. More

The service department lacks in customer service, and replace parts with bad parts. The 2013 CRVs currently have a class action suit in progress due to poor manufacturing standards. We’ve had this part r replace parts with bad parts. The 2013 CRVs currently have a class action suit in progress due to poor manufacturing standards. We’ve had this part replaced last year in July due to the bad rattling caused during a cold startup. Prior to leaving I jokingly told Brett, the service coordinator “I bet this part breaks on month 13 and you guys will charge me full price to fix it again next year” his reply was no, we value customer service, if it breaks it’ll be fixed. Fast for always to June 23’ (under one year). The part is broken again. I told them it was the same exact issue. They had my car several days, called me and told me it only needed an oil change…..(seriously….). I took their word for it. Picked my car up and (shocker) when I turned the car on it still rattled. I pulled back into the service bay and told them it needs to ACTUALLY be fixed since that pet is still under a year old. They call me back the next day to confirm that’s indeed the issue, only they’re going to charge me $1200 again to fix!!!! I pod $2000 last year to get the same part fixed. What a scam. They told me they’re voiding the warrenty since I didn’t get my oiled changed there every time oil was due. So then I have to go to the place we get our oil done to get the records, go back and prove to them. At this point I have a gut feeling they’re going to tell me I still have to pay. We’ll see how it goes when I speak to the service manage. Next step will be the Manufacturer regional rep, then HQ. Guarantee I’m Never giving Honda another dime after dealing with Honda Superstore of Joliet…. More

Joe was extremely helpful. He took extra time to show me things that I didn’t even ask for a real plus I’d recommend him for any information you would need, technically. He took extra time to show me things that I didn’t even ask for a real plus I’d recommend him for any information you would need, technically. More

First Class all the way. We had a check engine light come on while visiting relatives in Plainfield. Service department was closed for Christmas break, so the salespeople a We had a check engine light come on while visiting relatives in Plainfield. Service department was closed for Christmas break, so the salespeople assisted me. Came back the next day and Chris in service got it all worked out. Everyone was so nice and helpful. First class dealership. More

Shout out to Brett Tadey for taking care of the Honda Pilot 2022 AWD problem efficiently. Thank you for explaining what causes the problem and for the extra pens. Excellent job!-Shiela. Pilot 2022 AWD problem efficiently. Thank you for explaining what causes the problem and for the extra pens. Excellent job!-Shiela. More

Joliet Honda had a good selection of vehicles on hand so I was very happy to find the perfect car. I was very happy to find the perfect car. More

We purchased our Honda Pilot from Ken Lang 3 years ago. Ken was very helpful and very pleasant to work with. Since our purchase we have continued to bring our Pilot for service to the dealership. We a Ken was very helpful and very pleasant to work with. Since our purchase we have continued to bring our Pilot for service to the dealership. We always have Steve Saint Fort assist us with our vehicle when we bring it in for service. Steve is friendly, thorough and very willing to help with any issues we may have! We have recommended family and friends to visit the Superstore!! More

Worst customer service ever! Do not take your vehicle here for service. They will treat you like your dirt and not care about you and your vehicle. I made the mistake of going here for service cause of a here for service. They will treat you like your dirt and not care about you and your vehicle. I made the mistake of going here for service cause of a noise coming from my A/C and they refuse to fix it and the car is under warranty and only has 12k miles. Worst dealership I’ve ever dealt with and will not return. More