Back

Sutton Ford

Matteson, IL

4.4
4,402 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
Contact Dealership

21315 Central Avenue

Matteson, IL

60443

Directions

By Type

Showing 4,402 reviews

May 09, 2024

Anthony Martinez was very friendly. He made my buying process easy, he changed my mind about how I felt about having a Ford. More

by mlrjohnson10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Sutton Ford responded

We are so glad that we had the opportunity to work with you, and that Anthony and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

May 09, 2024

I drive a lot of miles for work and have bought seven cars in the last 13 years, All from different dealerships. My experience at Sutton Ford was the best by far. Loretta, Tony and Vin were great to deal More

by JJJA34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loretta, Vin
May 09, 2024 -

Sutton Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sutton Ford.

May 09, 2024

False advertising on used vehicles. Price advertised as $20,000 but by when you go to look at it, it's 24,000 with all the dealers add ons. So you can't get it at advertised price. More

by bshadowbd
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Honeycutt
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Sutton Ford responded

Thank you for providing this feedback, and we apologize for not providing you with a 5-star experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 03, 2024

No dealer discounting on 80k purchase. Mfg suggested 18% discount on accessories, kept in house. More

by alcheeks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick
May 08, 2024 -

Sutton Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Nick and our team can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 30, 2024

Ali and his manager were amazing to work with! I was a return customer and they made sure to take care of us on our truck trade in! More

by ashley.matthew.reif
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali
May 01, 2024 -

Sutton Ford responded

Thank you so much for your kind words, Ashley, and for taking the time to leave us this wonderful feedback!

April 28, 2024

I recently had the pleasure of purchasing a vehicle from Sutton Ford, and I can't speak highly enough of my experience. From the moment I walked onto the lot, I was greeted with warmth and professionalism. More

by Omar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Shaqra, Mike Semik
Apr 29, 2024 -

Sutton Ford responded

Thank you, Omar, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 26, 2024

Good sales people and nice to deal with. I still have some issues with the car I bought but they said they would fix them. I hope they do. More

by thomasschaul
Recommend Dealer
Yes
Employees Worked With
Tayia
Apr 29, 2024 -

Sutton Ford responded

We're sorry to hear about your experience, Thomas, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

April 19, 2024

Everyone was so friendly and helpful! My salesperson was so willing to answer any questions that I had. More

by jessibatterman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Logan, Nick Shaqra, Vino, Kevin
Apr 19, 2024 -

Sutton Ford responded

Thank you for sharing about your experience with Sutton Ford. We appreciate your business and hope to see you again soon!

April 18, 2024

The salespeople and Eric are so nice! The dealership certified my used car although the rear shocks were leaking badly! More

by robin.brady
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Eric Maymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Logan
Apr 25, 2024 -

Sutton Ford responded

We are delighted to hear about your experience with Eric and our team but are disappointed that your entire experience was unsatisfactory. We would love to get to the bottom of it with you and see if we can come up with something to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 14, 2024

This is what a buying experience should be! The people involved were awesome,went thru everything I should know about the truck and electronics. Yes, I would go back on my next auto. Mel Wilke More

by wilkens390
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregg
Apr 15, 2024 -

Sutton Ford responded

Thanks, Mel, for your feedback on your recent visit to Sutton Ford. It's great to hear that we were able to assist you and that you had such a positive experience.

1
...