Subaru of Ann Arbor

Subaru of Ann Arbor is my 1st experience with a small-scale dealership. Though, what it lacks in size, it does not lack in inventory. Nor does it lack in staff. All the staff; sales agents, financi small-scale dealership. Though, what it lacks in size, it does not lack in inventory. Nor does it lack in staff. All the staff; sales agents, financial department, and managers are welcoming, attentive and knowledgeable! Whether you are purchasing a brand new Subaru or a pre-owned, they go above and beyond what I expected in a dealership. My sales agent, Mack, listened to my requests and needs. He did not try to up-sell me or talk me into a newer model. Mack found me my 2015 Outback! I am a 1st time Subaru owner and could not be happier. Especially with what is included such as service and maintenance, when you purchase from them. I am blessed with the whole experience at Subaru of Ann Arbor. More

Do not waste your time looking for a car at Ann Arbor Subaru. Although Dusty was patient to show us a variety of cars, when we test drove a 2022 Outback that we thought might be a possibility to own, we Subaru. Although Dusty was patient to show us a variety of cars, when we test drove a 2022 Outback that we thought might be a possibility to own, we were told that the final price went magically from the $27,900 that was listed on the Carfax to $38,000. With 6% sales tax the car should have been under the $30,000 - what we told the dealer is all we were willing to spend when he first greeted us in the lot. I had read previous reviews from other customers and thought I’d give A2 Subaru a chance - unfortunately other reviewers were correct and unnecessary fees were added to raise the price $10,000. If the sticker and Carfax state a price then dealers should NOT lie to car buyers by adding unlisted fees. Lost a sale and caused this bad review. More

Working with Micheal Brooke and Darren Henry was an absolute pleasure. They were both very helpful and made the car buying experience as painless as possible. absolute pleasure. They were both very helpful and made the car buying experience as painless as possible. More

Worked with Michael Brooke who was a stand up guy that truly helped me find the right car for what I needed. He didn’t just sell me a car but sold me on the dealership itself based on their values and wi truly helped me find the right car for what I needed. He didn’t just sell me a car but sold me on the dealership itself based on their values and willingness to help. As someone in sales I thought Mike was super professional and honest! Straight shooter who’s going to value your needs as if they were his own. More

Mack is a good person to work with: friendly, very knowledgeable and thorough. He follows up and offers new suggestions, helps to find you the right fit. knowledgeable and thorough. He follows up and offers new suggestions, helps to find you the right fit. More

Mack Jubrael was the most kind and patient salesperson I have ever exprrienced. There was zero pressure applied during the whole transaction and he made me feel comfortable the entire process. Craig, the f have ever exprrienced. There was zero pressure applied during the whole transaction and he made me feel comfortable the entire process. Craig, the finance manager was the exact same. I highly recommend Mack to sell you your new Subaru. You will not be disappointed! More

Thank you Justin and Craig for their industriousness, patience, and accommodations toward getting my new Subaru on the road! I'm very satisfied so far, and looking forward to working with them again in t patience, and accommodations toward getting my new Subaru on the road! I'm very satisfied so far, and looking forward to working with them again in the future. More

Horrible communication after sale it takes days for anyone in sales or management or finance to call, email or text. Deceitful tactics and lies writing up sales contract saying prices will reject a lo anyone in sales or management or finance to call, email or text. Deceitful tactics and lies writing up sales contract saying prices will reject a lower price after going thru finance. More

Mack Jubreal was wonderful to work with . He went above and beyond to make sure everything went smoothly. From financing to driving off , it was a great experience. Looking forward to servici He went above and beyond to make sure everything went smoothly. From financing to driving off , it was a great experience. Looking forward to servicing our vehicle at Subaru of Ann Arbor ! More