Subaru City

Went in for a simple diagnostic review as my dash occasionally lights up like a Christmas tree. Told a quick diagnostic test to determine if the system generated error codes would reveal the issue. occasionally lights up like a Christmas tree. Told a quick diagnostic test to determine if the system generated error codes would reveal the issue. Booked a 9;30am appt. Arrived at 9:15 and was told 2 hrs. After 2 hours my car is still in the parking lot. Now told it would be 1:00 (maybe) before it would be looked at. Why do dealers book appointments if it's going to be and all day affair (for a simple test). I was offered a ride anywhere but didn't expect to waste the day. I would not be so upset if they had indicated that I would need to bring it in for the day in the first place. Not impressed and left the dealership without it being looked at. I use the principle that if you are unhappy with the service don't reward the bad service. No wonder backyard mechanics are so busy. More

Samara Davidson and Nicholas Satora were very helpful and listened to what we wanted. They looked through their inventory and helped looking to fill out wants and needs. They allowed test rides and also sugg listened to what we wanted. They looked through their inventory and helped looking to fill out wants and needs. They allowed test rides and also suggestions on models. A positive experience. More

Subaru City staff were incredible. Two other dealerships we visited were not busy at all and had no discernable interest in selling but they obviously wanted our trade-in very much. Su Two other dealerships we visited were not busy at all and had no discernable interest in selling but they obviously wanted our trade-in very much. Subaru City staff ensured we had all the relevant facts and costs and they had lots of cars to sell which was not the case elsewhere. It was an enjoyable experience. The one downside was the winter tires we had to buy but will likely never use. This is our fourth Subaru and every one has been perfectly reliable with great stability and performance I have no problem recommending Subaru City. It seems to be the best, and busiest dealership in Edmonton. More

Our salesman Lucas was a great person not pushy at all and very polite Our Financial Advisor Susan was also awesome and very professional and she has beautiful doggie The sales manager was also great and very polite Our Financial Advisor Susan was also awesome and very professional and she has beautiful doggie The sales manager was also great to deal with All in all a great experience More

I visited Subaru City in EDM without an appt. and was looking for a new small SUV. I was greeted warmly and introduced to Luka. He is very friendly and attentive with a professional demeanor. and was looking for a new small SUV. I was greeted warmly and introduced to Luka. He is very friendly and attentive with a professional demeanor. I could tell he was an honest young man. He listened to what I wanted and showed me several vehicles and answered all of my questions. I am a senior citizen and he was excellent at explaining all of the gadgets and safety features. I went for a test drive in a Crosstrek and it was fantastic. We talked price and Luka tried to get me the best price possible. Unfortunately, it was a bit over the budget I had in mind to spend on a new vehicle. Luka encouraged me but did not pressure me. I told him I would think about it and that I was also looking at a similar size vehicle in another brand and wanted to compare. Luka followed up with me regularly to see if he could help or answer any questions. I ended up buying the other vehicle simply because I got a good deal and it was within the budget I had set. Plus, it is closer to my home. I actually felt bad because Luca had been amazing to deal with and I wish him the best of luck in his career. If you want a knowledgeable, patient, smart and honest sales consultant, ask for Luka. More

Great to deal with until you have an issue, then watch out. Recently we dropped off our vehicle for servicing, and when we picked it up there was a large dent on the passenger door. They would NOT assum out. Recently we dropped off our vehicle for servicing, and when we picked it up there was a large dent on the passenger door. They would NOT assume any responsibility, and the service gal we dealt with was rude!!! Ended up coming out of our pocket to fix the damage. We will NEVER be using this dealership again!!!!! Our daughter was going to purchase an outback from them, but not anymore. She has gone elsewhere. More

This dealership has a friendly group of professionals that know what they are doing. Thanks guys that know what they are doing. Thanks guys More

Our sales person luca was awesome the finance lady Susan was great and the sales manager was Very fair overall a very good experience was great and the sales manager was Very fair overall a very good experience More

I had excellent service from beginning to end! Diane and Suzie were great to work with! Diane and Suzie were great to work with! More

I am so thankful with the help I received from Praveen and Lori as we worked through my car purchase. I was given options but never felt pressured. Praveen went out of his way to make sure I got the car I and Lori as we worked through my car purchase. I was given options but never felt pressured. Praveen went out of his way to make sure I got the car I wanted in the colour I wanted! I am thrilled with my purchase. This is the third Subaru Forester I've owned and I tell everyone who asks (even if they don't ask....) how much I love, love my Subaru. More