Subaru City

The Worst Sales Experience EVER! Both my spouse and I love Subaru products. We both own one. But after the experience provided by this dealership it makes me ask why. Why would I stay Both my spouse and I love Subaru products. We both own one. But after the experience provided by this dealership it makes me ask why. Why would I stay with a product sold by terrible people and who will clearly not assist you in the future life of the vehicle. We attended the dealership on a weekend as we wished to purchase a new Outback. After some time we were reluctantly greeted by Brad Laing. We explained our interest and discussed both the Outback and the Forester as options. Basic information was provided and after some time test drives were offered. We were allowed to complete the drives on our own. This was helpful for us. But I think it was done so we wouldn't take too much of Brad's time. This was clearly evident on our next visit. We discussed numbers and advised we would review our options and follow up. Two days later we returned. It appeared to be a slow weekday evening. I did not see any other customers around(This should have been a HUGE CLUE!! Go Elsewhere! Like everyone else). It seemed we were interrupting Brad from... oh wait this is his job. We advised we were focused on an Outback and wished to drive it again. This was arranged. Brad's attitude and body language throughout this whole process indicated that we were wasting his time. As we began to discuss options with Brad my spouse had to sign a document for him. The form was shuffled across the table. The next part was particularly troubling... He tossed a pen at her allowing it to bounce across the desk. At this point my mind was made up. These people are not here to sell cars! They are simply vultures trying to abuse the good products that Subaru makes. While Subaru produces a great product I fear for their future if this is allowed to continue. If you wish for quality service and a good product there are many many options out there. Where sales staff will treat you with respect and support you in the life of the vehicle. If you really must purchase a Subaru, you would be well advised to do so outside of Edmonton Subaru monopoly. (As both dealerships are owned by the same company and managed poorly.) I hope this information assists you with your future purchases. More

"Rude as heck" Very rude people. Worst experience in buying a car ever! The sales manager was yelling at me saying there is no way I am leaving there in a car tonigh Very rude people. Worst experience in buying a car ever! The sales manager was yelling at me saying there is no way I am leaving there in a car tonight. I had enough and said "thank you very much I'm just going to leave now". He runs out of his office points his finger at me and yells "Are you being sarcastic". I said nope just want to thank you for your help and good bye. I then went across the road to the Honda dealership. More

Unprofessional Sales Staff I found Ken very unprofessional and dismissive. He was not transparent nor straightforward. I found him very defensive and rude. Subaru is a good bran I found Ken very unprofessional and dismissive. He was not transparent nor straightforward. I found him very defensive and rude. Subaru is a good brand unfortunately being promoted by a poor salesperson. More

Very good buying experience and very good service experience Olie Hansen helped me with the purchase of my new Subaru XV. I had done lots of research and had made my mind up on the vehicle including options and Olie Hansen helped me with the purchase of my new Subaru XV. I had done lots of research and had made my mind up on the vehicle including options and colour. Olie treated me respectfully, assisted me in getting a fair price and did an excellent job following up on the installation of a hitch through to the delivery of the vehicle. My only issue with the vehicle in the 24 months since purchase has been a creak in the dash. The service department has been successful in resolving the problem and now I can say it has been an amazing vehicle. You can always get a better cappuccino at the expensive dealerships but I don't need that from my service department and that would not be a subaru thing anyway. More

Service 2013 Subaru Forrester key will not come from ifnition when I park many times have had it back twice now still the same problem last time they insdt 2013 Subaru Forrester key will not come from ifnition when I park many times have had it back twice now still the same problem last time they insdtalled a transmission inhibitor switch April 23/15 still doing the same thing More

Appalled by the dishonesty and lack of due diligence City Subaru Edmonton: -Did not abide by their regulations as a licensed dealership to disclose the required mechanical history to the customer. -The City Subaru Edmonton: -Did not abide by their regulations as a licensed dealership to disclose the required mechanical history to the customer. -They did not complete their due diligence as a licensed dealership. -They put several lives at risk by selling a vehicle that had been rebuilt improperly, yet claiming a clean inspection. -They were unreasonable when finding a solution to the problem. -They showed little concern for their customer’s satisfaction and safety. FULL STORY: In March 2014, I purchased a 2013 Subaru Forrester from Subaru City, in Edmonton Alberta. I had done much research on a safe and reliable vehicle that would suit my new family’s needs. Subaru city had several 2013 models available with low km’s and upon test driving, discussing accident history with the sales associate, checking the car proof report, reviewing a clean inspection report and completing due diligence on my end, I purchased the vehicle with confidence. Much to my dismay, I later learned, only by chance, that the vehicle had an extensive mechanical history that was never disclosed by the dealership. After purchasing the vehicle with 19,000 km’s, the 2013 Forrester stalled 3 times in 8 months. One of those times, on Deerfoot Trail, a main artery in Calgary, at rush hour. Not only putting my life and my baby in danger (I was 5 months pregnant) but also those on the road with me. After much discussion with the mechanic at the Subaru dealership in Calgary, he was concerned and persistent in finding the problem. What he learned was disheartening. The vehicle had come from another dealership in Edmonton (Rally Subaru) where the engine had been replaced, transmission extracted in order to do so, and evidently reassembled very poorly. In addition, on the 3rd visit to the Calgary Subaru mechanic, he reported the starter wires became detached from the engine, something he stated was very uncommon unless the vehicle had been in an accident. When brought to City Subaru’s attention, they denied knowing the mechanical history and were not willing to take responsibility or come to a compromise in order to resolve the situation. I had to file a complaint through the Alberta Motor Vehicle Industry Council (AMVIC) and only then did they make minimal effort to try and amend the situation. After some discussion and negotiation, the only solution they had was for me, the paying customer, to pay approximately $5000 more for a newer 2014 Subaru, where I would have to absorb the cost difference, and they would clearly make more profit. I simply wanted the vehicle I paid for, not the rebuilt version and giving them $5000 more out of my pocket, to fix their mistake, seemed incredibly unreasonable. I was willing to split the $5000 dollar cost with City Subaru because of the newer model but they refused the offer and were not willing to negotiate further. Not often do I complain but I am appalled at the dishonesty and poor service I received at City Subaru, Edmonton. I feel that it’s important other potential customers know the risk of dealing with City Subaru, Edmonton. After this terrible experience, I will not be buying a Subaru vehicle for my own family or recommending Subaru to friends and family. More

Hostile and aggressive This is the worst customer service I have ever experienced. In today's world we all have access to dealer invoice pricing. You add a fair markup and i This is the worst customer service I have ever experienced. In today's world we all have access to dealer invoice pricing. You add a fair markup and ignore inflated fees such as "documentation and $300 for a block heater ($100 part, 5min install). After presenting our offer we received from Calgary Subaru Edmonton refused to match it, called us liars, were openly hostile to us, and outright lied to us. After bringing our offer to his sales manager, the salesperson came back saying we have a deal. This is despite him saying there is no way they would sell it at the price we offered since they would be losing money. We then looked at the offer document with the sales managers scribbles on it and say it was inclusive of all fees, taxes, AND REBATES. This is not what we specified in our original offer and we clearly said this. In sum, the sales team at Rally Subaru tried to pull a fast one on us. We walked out after demanding our credit card back. We subsequently made a deal with Calgary for below what we offered. I am saddened at how poorly City and Rally Subaru treat their customers and sully the brand Subaru Canada has worked so hard to create. More

Very bad experience dealt with Edmonton Subaru dealer. The final sale price much higher than public advertisement price, and without reasonable explanation. Tininess negotiation room for price bargain, e The final sale price much higher than public advertisement price, and without reasonable explanation. Tininess negotiation room for price bargain, even consumer knows the price. Sales person even try to hide fees on the contract, and sales manager could play the number game with you for couple of hours, but the skill very snake. Very nice car, unfortunately the owner monopoly the Edmonton market, almost all the sale person in there plays very old school way for sale the car. " Death of sales man". Never recommend any friend go to the Edmonton dealer. More

Everytime I go to this dealership, I feel like I am a waste of their time. When it comes to service, this dealership feels that as soon as they sell you a car, they can treat you however they want. They waste of their time. When it comes to service, this dealership feels that as soon as they sell you a car, they can treat you however they want. They do nothing to go out of their way for their customers and overcharge for everything (there's no way that brakes for any car should start at $3300!) They have declined warranty work that another dealership outside of Edmonton gladly picked up. I will not be buying my next car from this dealership or Rally Subaru who is owned by the same people. More

All prices are negotiable in car buying, right? Guess All prices are negotiable in car buying, right? Guess what, that would not be applicable if your sales rep is Travis Cook from Subaru City, Edmonton. All prices are negotiable in car buying, right? Guess what, that would not be applicable if your sales rep is Travis Cook from Subaru City, Edmonton. Won't even negotiate a price or meet halfway on their profit margin (even though the customer has knowledge of dealer cost price and willing to give a fair profit on top of it). Either he is bad in math or ignores the computation because he is motivated ONLY to make money. Your decision.... More