Southgate Volkswagen

Statement of facts When scheduling my service appointment (including seasonal tire change) for October 14th., I had been asked if the "package was prepaid". I responded When scheduling my service appointment (including seasonal tire change) for October 14th., I had been asked if the "package was prepaid". I responded yes, my tires and rims were paid for. When I arrived to drop off my car the evening before the actual appointment, I was told that my tires had not been picked up from the "Tire Hotel" because the appointment had been wrongly booked as a "new tire purchase" and when I was asked if I had "prepaid package" that is what that meant. I responded: But can't you see on your computer that I purchased the tires and rims last year and that I had them rotated last fall. I was told no, because of the new system. I was told that it would take 2 - 3 days to get the tires to the facility from the "Tire Hotel'. I was not happy as that meant I would have to bring my vehicle in twice. The Service Representative (Chris) "pulled some strings" and managed to get the tires there for the next day. Good to go. But I suggest that when a service representative or booking clerk ask any questions of the customer that they don't assume that the customer will know what for example 'Prepaid package" means. And I suggest that you re-evaluate your "new system" to reflect past work and purchases. More

Easy to work with, very accomodating Mo Taliani was a pleasure to work with, nice smooth transaction. Car was in the showroom ready to go, Mo spent time explaining all the features of Mo Taliani was a pleasure to work with, nice smooth transaction. Car was in the showroom ready to go, Mo spent time explaining all the features of the car. More

Great service writers and service dept Only service my VW at Sothgate Volkswagen. Great staff and honest service. The parts dept is always friendly and know their product. I look forward t Only service my VW at Sothgate Volkswagen. Great staff and honest service. The parts dept is always friendly and know their product. I look forward to continuing my relationship with Southgate Volkswagen. More

Great Customer Service Brought in our 2015 Beetle for routine service and was greeted by friendly efficient staff. My customer service person was Bill Benson. Bill is know Brought in our 2015 Beetle for routine service and was greeted by friendly efficient staff. My customer service person was Bill Benson. Bill is knowledgeable, helpful, made me feel like I was family and not just another vehicle through the door. The service was quick, correct, and timely. I can not say nothing but positives about all of my service experiences at Southgate VW. I have been coming since 2008 for all my vehicle services and I will continue do so. More

Service Dear Southgate VW, Did not find my review but I really wanted to tell everybody how happy I am with you! I did not buy my Tiguan at Southgate VW or Dear Southgate VW, Did not find my review but I really wanted to tell everybody how happy I am with you! I did not buy my Tiguan at Southgate VW or at Norden .So I am really impressed ,that you wont let me feel that !.I deal with my matters with Ryan he knows almost everything and is friendly and professional . One day I wanted to see my Tiguan from underneath he went with me in to the shop and I had a chance to do so . But since I am interested and nosy I have seen people in a very very clean and organized shop working on cars they like . Talked to mechanic too and he also was very smart explaining my questions . I am thank full that you guys are so different then Norden Autohaus!!!!!!Don't ask for my experience there!!!!!I don't know , how they can survive .probably only with new costumers who haven't read any review.They cant be proud in what they are doing there . Any way Southgate VW tremendous work .I will be back for sure More

Another Quality Visit I'm always impressed with the service and treatment that Southgate VW gives me. I am on my second straight Jetta from them, and when I'm ready for my I'm always impressed with the service and treatment that Southgate VW gives me. I am on my second straight Jetta from them, and when I'm ready for my next vehicle I will be returning. The service department treats me right, has clear explanations and doesn't try to oversell me. More

servicing the only downside is the 60K servicing is expensive and I am not sure what you are paying for. Also, about a week after my servicing my wheel bearing the only downside is the 60K servicing is expensive and I am not sure what you are paying for. Also, about a week after my servicing my wheel bearing blew which they never picked up. You would think for a relatively new car, this shouldn't happen? I blame the car itself, the dealership was quick to fix it and rectify the issue. More

Southgate VW Service Centre I received tremendous service from Chris Krause. He was attentive, very service oriented and kept me informed and updated throughout the day. He was I received tremendous service from Chris Krause. He was attentive, very service oriented and kept me informed and updated throughout the day. He was extremely friendly and pleasant to deal with. I would gladly recommend him to anyone. More

No games played Dealership was willing to negotiate over email. No games played either. Eg. Deposit to show commitment. Very realistic pricing, all in price was l Dealership was willing to negotiate over email. No games played either. Eg. Deposit to show commitment. Very realistic pricing, all in price was lower than competing "no fee" dealerships in town. Dan Heller responded to emails quickly and professionally. No pressure during the entire process at the dealership. More

Great Service Great experience, very helpful and customer oriented. I have had to ask some questions after my purchase and Kent has been very professional and super Great experience, very helpful and customer oriented. I have had to ask some questions after my purchase and Kent has been very professional and super prompt with getting back me. THANK YOU Southgate VW. We also had Don Gray manage our new purchase, excellent service. More