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Southern Kia - Greenbrier - Service Center

Chesapeake, VA

4.0
238 Reviews

238 Reviews of Southern Kia - Greenbrier - Service Center

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May 19, 2024

I like my 2024 GMC,Sierra 1500,. I dislike the truck deal and the problems ! This was not my first new car deal but the worst, bar none! ! ! More

by EFERGUSON33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Lloyd
2.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam B.
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Helpful
May 18, 2024

The Dealer ship some what resolve issues that you may have if they can or tell you to make another appointment for it. More

by alperkins5148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 18, 2024

They was kind and professional. The service was. At a timely manner. They were good More

by davemcclenon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 18, 2024

Poor communication. Nice people once you get them. Not convinced of diagnosis for broken ac on 2 yo vehicle. Appointments run a month or more out and low confidence in More

by imprenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean
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Helpful
May 16, 2024

The service department was supposed to schedule a recall on my windshield but nothing no More

by MHART21
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Hunt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Southern Kia - Greenbrier responded

"MHART21" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 16, 2024

Great service. .minimum wait time for oil change..nice clean waiting room with convenient restroom locations More

by Talex1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Southern Kia - Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
May 15, 2024

Outstanding service. Have been using for over 23 years. Will not go anywhere else. Great techs and service staff More

by PTHORN1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie
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May 15, 2024 -

Southern Kia - Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
May 14, 2024

Very helpful and friendly. Will continue to use this service to maintain my vehicle in the future More

by TURTLE6279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Southern Kia - Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
May 13, 2024

I wish they would take in consideration when a person comes from Carolina to get service and then they tell you on Saturday you need a appointment but when you call they don't say on Saturday you need a More

by REIDSMASONRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Southern Kia - Greenbrier responded

Thank you for taking the time to provide us with this feedback.

Helpful
May 12, 2024

Called to make an appointment and they took me right away with no hassle. My vehicle was ready before noon. More

by CTONEY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Southern Kia - Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
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