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Southern Hyundai Newport News - Service Center

Newport News, VA

4.8
173 Reviews

173 Reviews of Southern Hyundai Newport News - Service Center

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May 01, 2024

Service failed to reset dash to digital speed after work. Work was timely, and sales info was helpful. More

by MKPOHTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K. LaMar Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Southern Hyundai Newport News responded

We appreciate your feedback and are eager to better your return experience.

May 01, 2024

Friendly staff! Great service! Always on time. Quality service and maintenance! Clean waiting area to relax More

by gammasharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 30, 2024

I took my car in quickly and was back home even before my appointment time. More

by seattle76seahawks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 28, 2024

Great service department. Easy to schedule appointments. You can even schedule an appointment online. Quality work every time. More

by JHALLMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 27, 2024

Ease of making an appointment, personalized attention & a prompt, efficient completion of the tasks. Most comfortable experience I have had with a service department. More

by carman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith McCullers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 26, 2024

Southern Hyundai gives its customers excellent service. They are very courteous and efficient. I would definitely recommend my friends and family. More

by JOSIES123
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
May 01, 2024 -

Southern Hyundai Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 24, 2024

Quick and efficient repair. Work was covered under warranty so there was no cost to me . More

by DERRICK2329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Shirey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 24, 2024

Very happy with courtesy of the people and the excellent service I received on my tucson More

by COFRESIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 22, 2024

A very bad experience they are very unprofessional I never won't to go back More

by AWELLS@VERIZON.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Hyundai Newport News responded

Thank you for bringing this to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

April 22, 2024

The whole interaction left a bad taste in my Mouth. If I can’t go to the dealership and get my vehicle fixed in a pleasant and timely matter why bother dealing with the dealership. Nothing was welcom More

by Sandtmanagementsol
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffery Moien, and the other guy who works at that station with him
Apr 24, 2024 -

Southern Hyundai Newport News responded

"Sandtmanagementsol" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnh@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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