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Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,328 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,328 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
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May 11, 2024
Great Customer Service. Pleased with the turnaround time to get my car back after service Pleased with the turnaround time to get my car back after service More
by timmermankrystal
Verified CustomerEmployees Worked With
Helpful May 11, 2024
The employees are very friendly and professional. I will continue to have my car serviced there. I will continue to have my car serviced there. More
by Christitabor61
May 11, 2024
I went in for an oil change. When I get to my car, I look over my paperwork and noticed it said I declined service and that I would be liable for any and all repairs if anything When I get to my car, I look over my paperwork and noticed it said I declined service and that I would be liable for any and all repairs if anything were to occur. I immediately went back inside to clear up the issue. I explained to her that my statement was incorrect and that I needed her to correct it and reprint a new statement. I explained to her she NEVER spoke to me about any repairs/maintenance needed. She denied not informing me, saying she asked if I wanted my tires rotated. I explained to her that every service advisor in there asked every customer, if they wanted their tires rotated as we dropped our vehicles off because of the promotion they had going on. I explained to her that does not equal to the mechanic looking over my car and informing you to let me know it’s time for my tires to be rotated. I also explained to her that the protocol here is to inform the customer, before returning them their vehicle, of any repairs needed! I explained to her she never came to me while my vehicle was being serviced, she only came to me when my vehicle was ready. She was not pleased I asked her to correct what she wrote. It took her nearly 30 minutes to correct the problem, she kept saying she did not know how to word it. I was highly disappointed because had I not took the time to throughly read other my statement it could have cost me a lot in the future. I was extremely disappointed at the lack of professionalism was shown. She knew she had not mentioned any suggestions about extra maintenance concerning my vehicle but yet she made a CHOICE to put down information that was not accurate! I do not want to feel like I’m being ripped off by a company that portrays itself as being hospitable. As a company you should not feel good about deceiving customers. More
by 💜
Employees Worked With
Samantha Maschino
May 09, 2024
Excellent service department all the way from Sam to the mechanics who work on my vehicles. I have never had to return to the shop for any substandard work. Will continue to rely on Southerns’ service depar mechanics who work on my vehicles. I have never had to return to the shop for any substandard work. Will continue to rely on Southerns’ service department for upkeep on my vehicles More
by gcmathei
May 08, 2024
The staff was very kind and helpful. The mechanic was very knowledgeable of the work that was needed for my car. The mechanic was very knowledgeable of the work that was needed for my car. More
by CHERYL.BOOTHE
Employees Worked With
May 07, 2024
The service wad great. Yhe young lady that assisted me was absolutely FANTASTIC. So glad I was able to get my service done fast .thank you Yhe young lady that assisted me was absolutely FANTASTIC. So glad I was able to get my service done fast .thank you More
by GRSS63
Employees Worked With
May 07, 2024
I went in to get an oil change and a state inspection. The employees were professional and the work performed was great. The employees were professional and the work performed was great. More
by Kel
Employees Worked With
May 06, 2024
Repair may be good but getting service advisor or service manager to call you doesn't happen. You will have to drive to the location to find what's wrong with your vehicle and to get a estimate when it will manager to call you doesn't happen. You will have to drive to the location to find what's wrong with your vehicle and to get a estimate when it will be repaired. If I could give them a negative star I would . Only person that will respond to you and try to help at all is Sam. More
by mclark8462
Employees Worked With
May 05, 2024
I hadn't to take the vehicle somewhere else to get it fix didn't take my warranty didn't take my warranty More
by WALLACELIFE
Employees Worked With
