Southern Buick GMC Greenbrier

This is the worst dealership I have ever dealt with. The Service Department is understaffed, phone calls are not returned and if they are it is days later. The service department waiting area is dirty The Service Department is understaffed, phone calls are not returned and if they are it is days later. The service department waiting area is dirty and needs a good cleaning, inadequate seating. No one can do an oil change, tire rotation and 27-point inspection in 15 minutes. Not effectively anyway. They do not reset the oil or air filter life gauges, and tell me I can do that myself, which I know how to do, but that is their job not mine. Greasy fingerprints on the headliner when my vehicle is returned to me. Then being told as I am not primary on the account for my vehicle, that as a security issue, they had to obtain my husband's permission to talk to me about my vehicle, which he does not drive, or schedule appointments for. Ridiculous. This dealership has been a thorn in my side since Perry Buick, who had THE BEST service department in the area, and after several years of poor service, I took my Acadia Denali to another dealership that has taken my concerns for my vehicle very seriously. They were able to figure out why the infotainment center in my vehicle kept resetting itself to Arabic, even when the preferred language in the vehicle was English. And I do not need my husband's permission to set up a service appointment. What a ridiculous rule. More

Customer service is excellent. I dropped off my car for oil change and I was going to take an Uber ride to work but I told them Uber will charge me almost $35 for a 2.9 miles rid I dropped off my car for oil change and I was going to take an Uber ride to work but I told them Uber will charge me almost $35 for a 2.9 miles ride, they had one of their staff drove to work for free. More

Great service easy to work with and he understood what to do without any issues. Gadt timely and handled business do without any issues. Gadt timely and handled business More

My appointment was started on time. Everything was completed in a professional manner and done correctly. Everything was completed in a professional manner and done correctly. More

The service that I have been receiving a few months before my engine failed has been horrible. There's a new service team and the communication is still off. My time is valuable and it was wasted today before my engine failed has been horrible. There's a new service team and the communication is still off. My time is valuable and it was wasted today. My previous service I needed an oil change and brake. I was told I need an appointment for brakes. Okay no problem. I get there today. Now I'm being told i need a diagnostic on my brakes. Why wasn't I told this at the last appointment. Then to sum it up...they may or may not have the brakes in. I purchased my car there, and I would like to continue getting it serviced at this location. The communication between service and the customer needs to improve. They wasted my time today. More

Service was fabulous. Wait was appropriate. A special thanks to the staff who provided great service and excellent communications. Wait was appropriate. A special thanks to the staff who provided great service and excellent communications. More

I went at 9:30am for Express Service on my 2024 K5 and was told that service had been returned to appointment only. Thanks to Bobby(the car hop) I explained I lived 40miles away he intervened and spoke to was told that service had been returned to appointment only. Thanks to Bobby(the car hop) I explained I lived 40miles away he intervened and spoke to Service clerk and got me on and out by 12:40pm. You need to let customers who purchase cars know of such changes. More

I was very happy with the service they gave me an appointment. I bought the car in ahead of time and on the appointment assigned day they were able to diagnose my car and find out the problems even t appointment. I bought the car in ahead of time and on the appointment assigned day they were able to diagnose my car and find out the problems even though it had a like the phone with the problems were very good service. More

There are recalls on vehicle. ..why not address when bringing vehicle in at time of service? Saves time for customers especially driving longer distances. I will never buy a car fr ..why not address when bringing vehicle in at time of service? Saves time for customers especially driving longer distances. I will never buy a car from this place again. Been nothing but a headache since day 1. More