South Trail Kia

The worst stress of our lifes We went to check on the new 2017 Kia Sportage, the sales employee was nice and took us for a test drive, we liked the vehicle and went to understand o We went to check on the new 2017 Kia Sportage, the sales employee was nice and took us for a test drive, we liked the vehicle and went to understand our finance options, we were told to secure the only silver Sportage turbo we would need to deposit $1.500,00 - we were told some values by the sales guy and later the finance manager changed the values for more, more interest more time for the loan and when we said that we need time to think about our options please can you refund the deposit to secure the car [ 15-minutes ago!] - they said that the deposit was non-refundable, etc... you can see where this lead us... hours later and after speaking with several rude and inconsiderate staff we were finally refund. Simply the worst scheme we have seen. The overall experience was a traumatizing one, from a second to the other the friendly smiley faces turned into aggression and rudeness. It's a shame the behaviour of this dealership because we actually feel that KIA's are great cars. We will but a Sportage, but not from this dealer! Our advice, AVOID - because they do not sound honest. More

Listening to needs of thier cutomer Very well informed group who listen to your needs and help you stay on budget while offering you the best equipped vehicle. Started with the product s Very well informed group who listen to your needs and help you stay on budget while offering you the best equipped vehicle. Started with the product specialist (Ha-Young Lee, product specialist) who presented the different models. Once we made our decision on model we were presented with different trim packages and (Greg Lee, sales manager) was able to make it work within an acceptable budget. Finally finalizing the paper work with (Serge Bilan, F & I manager) was explained thoroughly and left us comfortable with our transaction. More

A very good experience From the start of looking for a used car to the purchase, the process was easy and the dealership and sales associate accommodating to find me the car From the start of looking for a used car to the purchase, the process was easy and the dealership and sales associate accommodating to find me the car I wanted, not the car they wanted to sell. All my concerns, questions, was looked after. Constant follow up by sales associate to ensure to my satisfaction, was done. Very happy with our purchase of the vehicle, would recommend anyone to check this dealership out.. More

Great Service Knowledgeable friendly staff who are willing to work your financial needs. Helped me purchase the vehicle I wanted. if you want to purchase a great ve Knowledgeable friendly staff who are willing to work your financial needs. Helped me purchase the vehicle I wanted. if you want to purchase a great vehicle this is the place to go! More

Great team Received excellent service from my sales person Marcio Sousa He had the car I was interested in ready at the time requested I had an appointment ea Received excellent service from my sales person Marcio Sousa He had the car I was interested in ready at the time requested I had an appointment earlier in the day with another dealership to look at a car and they actually did not have the car on their lot at our appointment time - very disappointing Would highly recommend Marcio More

Good experience My experience was good. Ken helped me with my purchase and I didn't feel pressured or rushed. Financing was completed by Shimpei quickly and easily. My experience was good. Ken helped me with my purchase and I didn't feel pressured or rushed. Financing was completed by Shimpei quickly and easily. More

Very good purchase experience. I went in to South Trail Kia knowing what I was looking for, and the sales team focused on this, and didn't try to sway me to other vehicles. Very I went in to South Trail Kia knowing what I was looking for, and the sales team focused on this, and didn't try to sway me to other vehicles. Very pleased with the service from start to purchase. More

Over and Above A level of customer service I've almost never encountered anywhere: friendly, offering every assistance, and support, but low-key, and absolutely no A level of customer service I've almost never encountered anywhere: friendly, offering every assistance, and support, but low-key, and absolutely no pressure. It took a long time for me to decide on a car but this was no problem for this great group. They are dedicated to customers' needs and wants--and that's it. I would wholeheartedly recommend this dealership to anyone searching for a new car--new or used! (I was shown every option imaginable whether, Kia or anything else that matched my wishlist) the follow-up is equally impressive. Thanks for making this such a relaxed experience! More

Kia Sorento, great car Bought my used Kia from Southtrail. The Sorento is wonderful, and a delight to drive. I worked with Marcio, Chris and Ken. Very nice people, did not f Bought my used Kia from Southtrail. The Sorento is wonderful, and a delight to drive. I worked with Marcio, Chris and Ken. Very nice people, did not feel the "hard sell" I've experienced at other car dealerships. I really felt that they were trying to find the right vehicle for me, and they did. The financing could have been clearer and explained better from the start, but we got there in the end, and I'm happy with the result. I would certainly recommend this dealership, and I will be going back in the future. More

Awesome customer service! Greg D. Was my guy! He was great as well as the finance guys Shimpei, Greg & Chris. I worked with Greg for a while on making my decision he was great Greg D. Was my guy! He was great as well as the finance guys Shimpei, Greg & Chris. I worked with Greg for a while on making my decision he was great he did not push me into a sale. He was very knowledgable and answered all the questions I needed. As well as they all made it fun. Also Delaney and Service rocks as well! 😀😀😀 More