Silver Star

Je tiens à partager mon expérience exceptionnelle avec Daniel Crevier en tant que vendeur automobile chez Mercedes. Son approche professionnelle et personnalisée a véritablement marqué mon processus d'ach Daniel Crevier en tant que vendeur automobile chez Mercedes. Son approche professionnelle et personnalisée a véritablement marqué mon processus d'achat. Daniel a su comprendre mes besoins spécifiques et a pris le temps de m'orienter vers le modèle idéal qui répondait à toutes mes attentes. Sa passion pour l'industrie automobile transparaît dans ses conseils avisés et sa volonté de faire de mon expérience d'achat quelque chose de mémorable. Si vous recherchez un vendeur dévoué, compétent et passionné, je vous recommande vivement de choisir Daniel Crevier chez Mercedes. More

I brough my vehicle in for service and some warranty work , I was very impressed with the service I received, the advisor Gianfranco was a real gentleman, A-1 service, the vehicle was returned to me clean , I was very impressed with the service I received, the advisor Gianfranco was a real gentleman, A-1 service, the vehicle was returned to me cleaned and everything I requested was taken care of beyond my expectations , thank you again More

This is by far the worst garage I have dealt with. The most incompetent people I have ever met. Brought my Mercedes to be repaired after an accident and they forgot to paint my bumper and they also re The most incompetent people I have ever met. Brought my Mercedes to be repaired after an accident and they forgot to paint my bumper and they also repaired the wrong tire and rim. They never returned my calls and I had to bring it elsewhere to get it repaired and paid out of my pocket. Do not bring your vehicle to this garage you will regret it. Trust me, I did. More

Dishonest, awful and bullied experience at this dealership From sale to service Save your energy and money Go anywhere else dealership From sale to service Save your energy and money Go anywhere else More

I have been servicing my B250 since 2016 and: - Difficult to get hold of a service technician. Messages (text or phone) are never replied. - My service technician is not fully qualified to answer Difficult to get hold of a service technician. Messages (text or phone) are never replied. - My service technician is not fully qualified to answer my concerns and issues. - It is 3 years they are diagnosing and repairing the transmission issues, with no success ! - Prices are astronomical, and they nickel-dime you all the time. - They always try to sell you services in addition for your reason for the visit. Note the service agent are paid on commission ! I do not recommend this dealer. More

The service I received was horrible and dishonest. They never respected my warranty unless I spent weeks arguing, always trying to squeeze money out of me no matter what. I’ve been a customer for 4+ y They never respected my warranty unless I spent weeks arguing, always trying to squeeze money out of me no matter what. I’ve been a customer for 4+ years and always paid my bills, but when I stood up for my rights, I was insulted and disrespected by an advisor in front of everyone! Then I find out months later I was BANNED from the dealership! I tried to fix things with them countless times but they have ZERO interest - they even sent me a letter from a lawyer to intimidate me! They claim to care about customer service but they banned me simply for standing up for myself. Stay away!!! More

If you have no problems then they are great. However, prepare to be ignored at all levels if there is an issue with your car! Cannot get anyone to call you back or respond to an email. They simp However, prepare to be ignored at all levels if there is an issue with your car! Cannot get anyone to call you back or respond to an email. They simply do not care. More

DON T EVER LEASE ANY CAR AT SYLVERSTAR … NEVER…. THE SERVICE SUCKS AND NEVER HAVE COURTISE VEHICLES… THEY TELL U OT WILL TAKE 30 minutes and it takes 2 hours to fix the lemons they lease !!!!!!!!! THE SERVICE SUCKS AND NEVER HAVE COURTISE VEHICLES… THEY TELL U OT WILL TAKE 30 minutes and it takes 2 hours to fix the lemons they lease !!!!!!!!! Do urself a favor!!!!!!!!!!!!!HORRIBLE!!! More

Very good service for the sales team Elie Maalouf the best seals representative and very professional! best seals representative and very professional! More

I purchased a GLS 450 from Silver Star in August 2020. From the first highway drive to Toronto I noticed a very strong vibration in the floor, steering wheel and seats at highway speeds. That was the begi From the first highway drive to Toronto I noticed a very strong vibration in the floor, steering wheel and seats at highway speeds. That was the beginning of a nightmare which has taken over my life for the last 14 months. After more than a dozen visits to service, they were never able to fix the issue. It was only 2 weeks ago that they ran a special diagnostic test only to conclude that the vehicle is operating normally. If this is how a GLS is supposed to drive, no one should make the mistake of buying one! The wheels feel as though they are about to fall off their axles and the shaking feels very unsafe and is very unsettling when on the highway. I escalated the issue to Gerry Girouard, the General manager, requesting a buyback, since by then I had already wasted a year of my life on this, a year that they spent dragging me along and beating around the bush. Here is his final response: "We regret that you have experience (sic) some concerns with your vehicle. The dealership has been addressing them according to the terms and conditions of your vehicle warranty. For these reasons we cannot honour your request to refund you the purchase of your vehicle [...]". I don't see how my concerns have been addressed, since 1) the car is still shaking and 2) they're now denying there's even anything wrong with it! A small gesture of good faith and/or willingness to settle the issue would have gone a long way. Moral of the story, don't have problems with your car if you buy it from SilverStar, as you'll end up eating the depreciation while they take their time not fixing the vehicle only to later tell you there's nothing wrong with it. More