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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.4
713 Reviews
Call Service Center (682) 498-8337

713 Reviews of Shottenkirk Ford Granbury - Service Center

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June 08, 2024

Most miserable, poor excuse of service I have ever had. Will not be back, ever! More

by MWLONG0552
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt in service
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Helpful
June 07, 2024

Honored an advertised battery special for two batteries and scheduled and replaced same day. Great service. More

by NavyGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendell Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 07, 2024

They helped me for over two hours when I was unable to leave Home Depot because my car was dead. They were very quick to come snd sent whom ever they felt could help me from start to finish. Very please More

by PATTIBURKHARDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendell Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure a young man brought a battery for my key fob and a mechanic
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Helpful
June 06, 2024

Excellent customer service Melissa was so pleasant and accommodating to work with. Would definitely recommend Shottenkirk service department. More

by Stahlrvtravel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbur. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

Helpful
June 06, 2024

Service was good but lacked communication and updates on vehicle. I had to call them for updates… More

by AMANDA.LAWRENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Curtis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Jun 07, 2024 -

Shottenkirk Ford Granbury responded

AMANDA, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

Helpful
June 04, 2024

Got in on a Monday got a full service and pluses rotate tires under 1.30 minutes. Awesome More

by Robbyboston81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendell Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
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Jun 05, 2024 -

Shottenkirk Ford Granbury responded

Robby, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
June 01, 2024

Service was responsive, took care of the problems and made the pick up the easy. More

by byronedgmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wendell Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

Helpful
June 01, 2024

Very friendly and knowledgeable. willing to get work done with my car in minimal time More

by shega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendell Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
May 28, 2024

They were very courteous and attentive to my needs and did what they said they were going to do And on a timely basis More

by Little john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

Helpful
May 25, 2024

Super team from the service advisers to Brandon in parts. Tyler was tremendous to work with as well as the others who made my visit actually fun!!! More

by Rory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler in service and the gentleman who gave me a ride home. He was awesome
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May 28, 2024 -

Shottenkirk Ford Granbury responded

Rory, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

Helpful
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