Sherwood Park Hyundai

High pressure sales, misleading finance So yes I bought a new car, Biggest mistake and regret. Went in on Dec 20th to test drive and Elantra GT hatch back as I have 2 children and a dog. So yes I bought a new car, Biggest mistake and regret. Went in on Dec 20th to test drive and Elantra GT hatch back as I have 2 children and a dog. After a brief discussion with finance and sales I was informed that with poor-ish credit I could only get a Sonata sedan. One 10 minute test drive in the Sonata and a hour or so later and I am wondering what I have done as I drive away from the dealership with the Sonata I could not afford. Been trying desperately ever since (in person and by phone and email) to return the car and cancel the deal. While in tears I was told (off the record) to just drive it till it is repossessed and take my cash back ad buy a beater car. I just traded my beater in for pennies to get a new car. Which they sold before I could get my stuff out of the car! Frustrated at the finance directors unwillingness to take the car back after 1 week of trying to return it. Finally I just left the keys, the cash back check and the Sonata at the dealership. I waited, outside, for 25 minutes while a cab came to drive me home. No one had offered to call me a cab as I had no way home as they already sold my trade in before I got to empty out my stuff. The long of the short is I screwed up, I bought a car I did not want and could not afford it record time. So I am very, very unhappy with my purchase and it will haunt me the rest of my life 1st new car purchase too. More

Quality service I was very pleased with the speedy service & work done at this dealership. Would recommend this dealership for sure. Excellent work. Will be back for I was very pleased with the speedy service & work done at this dealership. Would recommend this dealership for sure. Excellent work. Will be back for any work I will need done. More

Excellent service This Dealership is all about helping the customer find the right car. The sales people are very friendly, and helpful. Matthew did a great job finding This Dealership is all about helping the customer find the right car. The sales people are very friendly, and helpful. Matthew did a great job finding the right car for me. More

way better experience To make a very very long story shortened. I have been trying to get into a new car for almost 2 years now, every time I have tried the dealership made To make a very very long story shortened. I have been trying to get into a new car for almost 2 years now, every time I have tried the dealership made me feel belittled and would tell me ridiculous things like " we need 10,000 down on a new car" .. I have gotten discouraged and gave up for a while. Few days ago I mentioned to my father i wanted to look again. So we started looking. This dealership has by far been the best experience I have had in years. We are working with Jimmy and he is being patient with my father, which I appreciate so much !! ( he can be difficult ) He is doing everything he can to get me the exact car I want while lowering my interest rate immensely. Now it is not 100% that I will be getting this vehicle from them, but worse case scenario I will be back. I am thankful to finally find a place/person who actually wants their customer happy and not just get paid. More

Great service After visiting other dealers in the area on a very hot day, my friend and I stopped at Sherwood Park Hyundaii.. we were greeted immediately by Krystal After visiting other dealers in the area on a very hot day, my friend and I stopped at Sherwood Park Hyundaii.. we were greeted immediately by Krystal and shown into the showroom out of the blazing sun, where we were offered a cold glass of water. Much appreciated!. Then the details of what I was looking for were recorded and before long a couple of vehicles matching my description were shown to me. I was so impressed with the service that I received, I ended up purchasing the vehicle that same day. When the final inspection revealed that there was some damage to an undercarriage, the parts department agreed to provide the part at no cost. More

Great team!! I had brought in my Santa Fe for a noise in the rear around corners and it was getting loader by the day. I wasn’t sure if I even had warranty left I had brought in my Santa Fe for a noise in the rear around corners and it was getting loader by the day. I wasn’t sure if I even had warranty left but a quick talk to Rosemary and was booked in and on my way to the dealer (with some reservations) but Glen booked me in and was told we can look at it right away but there may be a charge if not covered (here we go $$$) under warranty . The service manager and parts manager were in the drive through looking at the parts accessory wall and walked over and wanted to know if they could help me. I guess my tone of voice was noticeable at this point. Dave the service manager wanted to go for a road test to confirm the noise and put my worries about the dealership at ease. He explained that he would help me out due to the fact of being a great customer for many years . He said that the phone call to Hyundai is free to check for me!! After 2 days I received and call from Dave letting me know that they were going to cover the repair on my rear differential coupler under warranty. Which sounded very expensive to get covered. I once again was booked in for a visit to Sherwood Park Hyundai for the very next day . They had me in and out in less than 2 hrs!! So thankful for the staff at Hyundai. I will be back for a long time! More