Sherwood Park Hyundai

I bought a vehicle here, I was given a payment before I went into the finance office of $350. I reviewed my paperwork after signing and got home and they had added some anti theft fee and other fees over $ went into the finance office of $350. I reviewed my paperwork after signing and got home and they had added some anti theft fee and other fees over $1000 which was not ever discussed from the finance lady who was very unprofessional , she was wearing ugly glasses and braces not sure of her name. I called several times and asked to have an explanation was passed on to mike gardener the finance director and he refused to change or explain the extra fees, he always put me off or just didnt give me a straight answer. I would never shop here again service was horrible and there was even 560 km on my brand new car??? Buyer beware!!!!! Also the gm craig is very unhelpful and ignorant by this point I just cut my looses and take my business elsewhere. More

My wife and I went to look at Hyundai Santa Fe's and Tucson's. We were greeted by Alberto, who was a very nice and helpful salesman. Alberto took us for a test drive and gave us all the paperwork on the Tucson's. We were greeted by Alberto, who was a very nice and helpful salesman. Alberto took us for a test drive and gave us all the paperwork on the vehicle we liked the most. Alberto's boss, Noel, wanted to sit down with us and discuss a deal on the vehicle. Noel seemed nice at the time and promised us a lot of things, summer tires (that they had in storage), a set price with no hidden fees, 4% financing rate, etc. Once we agreed on a price I was to meet with Finance, Jason, in 5 minutes. Everything at Sherwood Hyundai is 5 minutes, which really means 20-45minutes. So my wife went home as we told the babysitter we would only be gone for a few hours and had been waiting for finance for over 30 minutes, after shopping for 1 hour at other local dealers. I met with Jason who was very friendly, just never explained everything to me, but he did tell me the best he could get me was 5.99% financing rate (another Noel lie) and I was just ready to leave (cause I was sick of sitting around waiting). He showed me some numbers and they were close to what Noel had showed me so I signed the paperwork. Before I left Noel promised that when I came back on Monday at 4 pm I would have my summer tires installed. On Monday when I was looking into insurance I noticed 2 hidden fees I had never discussed with Noel. I decided to discuss this with him when I got to the dealership. Arriving there I was told the service department was double booked and would not do my car until a week later. Noel was not around, or so I was told, so I decided to wait for the call I was promised to set up a summer tire install for next week. After a week of no calls I called 5 times, I was told Noel and Alberto were busy and would call me back. No calls were returned. So I put my frustration on Twitter and 5 minutes later I had John call me. He asked how my service was and my experience at Sherwood Hyundai, I told him I was very frustrated with not having promises fulfilled and no one returning my calls. John booked me in for a tire change with service at 4pm the following evening. I arrived at 350pm to be told I was not booked in and I could come back tomorrow morning to have the tires installed. I informed service I work at 7 am and could be later but only about 8am. Service promised I would delivered at work by 8am. I arrived at 7am the next day and was in a shuttle with multiple people, the Driver Joanne was very very nice and it was not her fault I was dropped off at 9am, the service department should not have promised I would be at work by 8am. Joanne was great and very sweet as she offered to work late to pick me up so I would be picked up right at 330pm from work. I received a call from Alberto during a meeting at work about the tires they had found in storage for my vehicle, they were another set of winter tires. I did not have time to complain so I just said put them on and I will be there at 4pm to get my vehicle. I asked to speak with Noel when I arrived and he said 5 minutes, get use to that time if you go here. Noel never came to talk to me, and after 15 minutes I walked the show room to see if I could grab Noel or Alberto to talk. Craig came out instead and introduced himself as the GM of the dealership. I discussed my frustrations with Craig, the 200+km's of driving back and forth from dealer to home, being late for work, unfulfilled promises, 2 sets of winter tires, no summer tires and surprising extra costs. Craig immediately ordered me summer tires, set me up with an appointment for the tire change and promised me a dealer vehicle for the day my vehicle was in for service. Craig upheld every promise he made to me and even came in to work early so I could be at work on time. Craig even has sent in a request to give me back $400 for the questionable cost Noel added to my bill. I would go back to Sherwood Hyundai for another vehicle but I would deal only with Alberto and Craig. Stay far far away from Noel he will promise you everything and will not follow through with it. Overall I am now happy with my vehicle, it is a great family vehicle, has winter tires and brand new summer tires, remote car starter and full warranty until 2015. With the $400 back, we got the vehicle for about $2000 less than all the comparable vehicles we saw on kijiji and auto trader. Craig, Alberto and Jason will be getting business sent to them from me but like I posted earlier I will make sure no one deals with Noel. Honestly if it wasn't for Craig's help the past few days this review would have been all bad or very bad. Sherwood Park Hyundai is like every dealer, just be careful and don't get tricked into taking the lies and make sure they fulfill their promises. Good luck everyone. More

The staff at Sherwood Hyundai were great! The deal they gave me was fantastic, but more important was the service they provided to me and concern for my needs and the after sales follow. It's worth a trip gave me was fantastic, but more important was the service they provided to me and concern for my needs and the after sales follow. It's worth a trip to see these guys! Keep up the great work! More

The worst experience in car deler ever. I bought a elentra in 2009 and keep havingsame problem. In total, my car spend 5 months in theyre garage. Craig sabourin try to sale me a car telling me a pric elentra in 2009 and keep havingsame problem. In total, my car spend 5 months in theyre garage. Craig sabourin try to sale me a car telling me a price and saying i can think about it till he come back from vacation. Never have thesame deal after. He said he never receive my message, he come back from his vacation 5 days earlier and never call us. Do not buy there, they juste want to make the big money. More

DO NOT buy a car at this dealership! I had never had such a bad experience consumer-wise and had to fight over 2 months over a deffective bran-new car I bought there. At the end, all I could get was a trade- a bad experience consumer-wise and had to fight over 2 months over a deffective bran-new car I bought there. At the end, all I could get was a trade-in with the lemon they sold me and all my money loss. More

I purchased my Hyundai 2007 Sante Fe on February 14, 2009 and have always serviced it with Sherwood Park Hyundai. I have had both-- excellent service appointments and the worst of the worst service appointme and have always serviced it with Sherwood Park Hyundai. I have had both-- excellent service appointments and the worst of the worst service appointments from oil changes, regular maintenance, to factory recalls. It is my last service visit I wish to comment on. On Feb 7 2013, I arrived at the scheduled time of 10 am for an oil change and service to my vehicle. When I arrived, my first thought was--everyone must have got the same memo; there must have been at least 6 vehicles already in the bay area. I thought darn, I should have booked the shuttle as I am going to have a long wait. To my surprise in less than 5 minutes things started moving. I was directed into the bay area with my vehicle by a "female" Service Advisor. She immediately came over to me, introduced herself, took my keys, asked if I would be using their shuttle service today and directed me to the waiting area. There were no questions like--why are you bringing your vehicle here today; what services are we doing for you today; can you turn on your wipers, now your signal lights and so on. I never wanted to be a service tech. The girl just took charge. I went and sat and actually enjoyed a great tasting complementary flavored coffee. The tone of the Dealership defiantly had a different improved. In no time, my vehicle was ready and I was called to the service bay to pick it up. At that time, I mentioned I had haphazardly dropped a metal pill vial under the mechanized front seat and after numerous tries; I had not been able to retrieve it. The Service Advisor instantly went over to service area and asked for extra help. Two service individuals worked on the seat and retrieved my tiny metal pill vial, straightaway, and with no extra cost. I give my sincere thanks to Jodi, the Service Advisor and to Jamie an Internal Installer for —“GOING THAT EXTRA MILE.” Vi More

Purchased a brand new vehicle from these guys. Multiple mechanical issues right off the lot. Spent four months trying to get these issues solved. The GSM Craig Sabourin and one of the service managers Jame mechanical issues right off the lot. Spent four months trying to get these issues solved. The GSM Craig Sabourin and one of the service managers James Bennett constantly gave me the run around, would ignore my calls and emails, and repeatedly and explicitly lied to my face. To this day, they have not fixed a single issue. These guys were very professional up until the point of sale. At the point any shred of professionalism, credibility and courtesy went out the window. These guys are definite contributors to the slimy car salesmen stereotype. Avoid this dealership if you can. If you're interested in a Hyundai, go see Allan at West End Hyundai. I know that's where I'll be taking my car for service :) More

Just as the other reviews, this was the WORST experience I have ever had from any sort of retailer. Where to begin. First, the salesman Alex gave me incorrect information about the car I was looking to purc I have ever had from any sort of retailer. Where to begin. First, the salesman Alex gave me incorrect information about the car I was looking to purchase Veloster Turbo. He told me the car had a LSD transmission which it does not. Next he told me I would get winter mats with the sale which was an outright lie. He put 32kms on my car after I had signed the bill of sale (for a total of 123kms on the car when I took delivery!!) and never had the final paperwork ready for me. Excuses were that the paperwork was locked in an office and he didnt have the key, the person who had the paperwork was not around, incomplete paperwork. He insulted other costumers behind their back to me (should have been a red flag). He did not know how to use the remote starter. At one point I asked him to get my second key and he left and proceeded to talk to and help other costumers, after 10 minutes I had to cut in between and get his attention back. The finance manager Alex (not the above salesman) is extremely sketchy. Stay at least 20 feet away! He tried to get me to pay $54,000 for this car! Tried to guilt me into paying 15% interest and trading it in after a year. I told him we were leaving. At this point he made a 30 second call and miraculously got the interest down to prime 2.99% STAY AWAY! More

I have never had such a bad experience dealing with a dealership in my life. I bought a used vehicle and had to fight tooth and nail to have all the promises fulfilled. I wish I had never stepped foot in dealership in my life. I bought a used vehicle and had to fight tooth and nail to have all the promises fulfilled. I wish I had never stepped foot inside that dealership. More

I went in after emailing with a sales rep. After going I went in after emailing with a sales rep. After going in they stated the sales rep was incorrect in his offer and I had to pay close to 5k more!?!?! I went in after emailing with a sales rep. After going in they stated the sales rep was incorrect in his offer and I had to pay close to 5k more!?!?!? What? I tol them I would not buy it and they stated then that they would honor the original price. After going through all the paperwork, we finally got to the final page, with the financing (which was to be 0 %) - I found that they had lifted that to 2.9 so they could make the 4k back that way!!!! I saw that they had done that and refused to sign! Very sneaky - This place is over priced and a bunch of scam artisits. More