"AVOID AT ALL COSTS"
- Hailey N.
It saddens me to have to write this review. I needed a new bumper and fan system due to manufacturer defects and brought my new car in July 22, 2016 less than a month after purchasing it.
To make a long story short, I never received the parts* that I had been told on numerous occasions were on their way. In the middle of October, I brought the car in for the scheduled appointment for these two fixes, and ended up having to leave my car there for a week because the parts weren't in and / or ready. (Despite being told everything was there and my car could be picked up in 8 hours)
When I picked my car up, there was a 170+ km discrepancy between the service paperwork and my odometer, damage to my windshield, and a further wait on the fan parts which had not yet arrived.
Up until I had dropped my car off, I was extremely patient, however, after being told so many conflicting stories for 3 months, the unexpected week wait to have a bumper put on, and the kms/windshield issues, I had reached my limit.
I approached the general manager, Brian Hickey, with questions as to whether something had happened with my car while it was in, hoping to explain the wait and other yet unanswered issues. I also asked for clarification regarding the misinformation I had consistently been receiving the past 3 months. (My new car only 4 months old.)
The responses were sarcastic, rude, and defensive with no attempt to address my inquiries. I have received no answer as to why there is damage to my windshield or why car was driven an undocumented 170 kms. (The first response from management said the kms were due to a "transmission change" that until that point I had heard nothing about. There was no transmission change done to my car.)
I never received any satisfaction, no fix, or even an apology for this months long ordeal.
Thankfully, another Hyundai dealership was able to fix all of the defects and problems in under 20 minutes. (Seriously!) Kicking myself for not switching dealerships sooner.
AVOID THIS DEALERSHIP AT ALL COSTS.
"Sales person Krystal,"
- Happy Hyundai owner
I went in knowing what I wanted how much I wanted to spend and what I wanted for a trade in. Krystal , the sales lady that looked after me was super friendly, listened to what I wanted and was not pushing in trying to change my mind. She was so efficient and within 3 hours I picked out the car, took for a test drive, did paper work, got what I wanted for my old car went to bank got draft pd for car, and drove it home. I would highly recommend Krystal at Sherwood Park, Hyundai. I have referred 2 people to her since buying my car on sat. May 27 2017.
"will not return"
- R. Kowal
Every time I Leave the service department, I leave unhappy. the last straw was bring my car in for service 2 and dealing with the Service manager - when asking for more detail about what my 205$ was paying for (from the write up time to the time my payment was processed was 40 min for everything needed for a service #2 I didnt know how everything could be completed in sucha time period), which the tech story did not have details on besides dropping the oil, he rolled his eyes and gave me nothing but attitude, - I felt as though just because I was a woman he was trying to pull a fast one and get out early for the day as I came back and he was already shutting down everything. I am only giving one star because he did refund me for the service, when I said i feel i should only be paying for the oil change as that is all that is stated on the story. He told me i did not need a tire rotation - no where stated my tires were ever removed (and I needed to re-toque) and fluids topped up - nothing billed out and my washer fluid was 3/4 full, I felt as this was lies.
I had to return to have special ordered parts installed on my car in which the same work order was used from the oil change (Dave told me they dont have time to do it the first time and it takes all day, which ended up being 2 hours) as i was leaving i read the invoice over and the story was now change to "Customer didnt feel the value in paying for service #2. removed all parts form the repair order" again so much attitude. I have never been treated with so much UNPROFESSIONALISM and will take my future servicing to another dealer - my vehicle has only 12,000km