Sherwood Park Dodge Chrysler Jeep Ltd

“We had an amazing experience at Sherwood Dodge! From the moment we drove in and met Luci Densky SA, to get an oil change 1st time meeting with Luci and her incredible service staff, the staff was f From the moment we drove in and met Luci Densky SA, to get an oil change 1st time meeting with Luci and her incredible service staff, the staff was friendly and helpful. Luci made the whole process smooth, ensuring we felt comfortable throughout. The customer service was top-notch, and we will be returning!” Luci provide excellent service, she also took the time to explain the process in detail. Luci’s commitment to ensuring we were satisfied throughout the process was remarkable.” From the great breakfast & lunch they provide were very tasty to getting us a Uber ride to and from the Sherwood Dodge and returning a clean Jeep wow great. Luci, was also the one who recommended Kristina Kay. Thank you. We recently purchased our Jeep Cherokee from Sherwood Dodge, and the entire experience was absolutely first-class. The dealership has a classy, professional atmosphere, and our sales consultant Kristina Kay SC, was super fantastic, knowledgeable, friendly, and truly attentive to every detail. The service was smooth and stress-free, and we felt confident in every step of the process. This is our first experience with Sherwood Dodge and best buying experience by far, it's stunning, and we couldn’t be happier with the deal we received. We would highly recommend Sherwood Dodge and Kristina Kay if you’re looking for a any type of vehicle expect top-tier service! Thank You. Farhaan Mohammed, APM was exceptionable, always willing to help, friendly smile, knowledgeable and went above and beyond our expectations every time myself and my wife returned with the same fob problem. Also all the ladies and gentlemen we encountered were great. Thank you. When Brian Cox, IM, 1st called to invite us for lunch and to make sure that the Uber was on time his service was top notch, friendly, outgoing and great at making sure we were looked after. Brian kept us informed throughout the process including ordering lunch for us and making sure Kristina new we were there and letting us know she would be done soon and checking on our lunch. Every time Brian walked by he was quick with a smile and asked how we were being treated. Thank you. Robert Shaw FM, was very professional throughout the finance procedure, making sure to answer all the questions, keeping us informed, recommending all the different packages that they offer and which would suit us best. Took us through the initialing & signing process effortlessly, explaining each one. Thank you. Jonathan Armstrong SM, came over to meet us with a great big smile and a friendly handshake and greeted us all with genuine warm and made us feel right at home. Even though it was a brief meeting with Jonathan, he was professional and courteous. Thank you. Gosha, who operates the Bistro is amazing, always has a smile, courteous, friendly and has always provided great service & food in a timely matter. Thank you. “If you’re looking for a luxurious experience, look no further than Sherwood Dodge. They went above and beyond, and their commitment to customer satisfaction is unmatched. Highly recommend!” “From start to finish, the customer service was phenomenal, and their team kept us informed every step of the way.” “The entire team at Sherwood Dodge never fails to impress. The attention to detail and the exceptional service we receive each time keeps us coming back and recommending them to our family and friends.” More

From the sales department to the finance department and everyone else I have talked to at this dealership, they went beyond what I expected! I wouldn’t buy a vehicle from anyone else! Hands down the best p everyone else I have talked to at this dealership, they went beyond what I expected! I wouldn’t buy a vehicle from anyone else! Hands down the best place to buy from. More

I initially heard the disturbing noise during the first week I owned the vehicle. I spoke to the sales manager about it and he lent me a loaner vehicle for several days while the dealships mechanics checke week I owned the vehicle. I spoke to the sales manager about it and he lent me a loaner vehicle for several days while the dealships mechanics checked for the issue after purchase. They claimed there were no issues with the vehicle I had just purchased and said the noise was probably nothing to worry about. I drove for 3 years with the noise continuing to be more prevailant just to find that after removing a protective plate from the undercarrage that my KDSS sway bar accumulator was making the noise I had been hearing since purchasing the vehicle. The condition of the accumulator is terrible and I find it hard to believe that their mechanics didnt notice the state this was in when it was sold to me. In any case, I was never informed of any major issues with this vehicle upon purchase which is why I feel I was sold a vehicle based on false pretenses. I have attached a photo to this email of my accumulator and then another of what it should look like. I am hoping the work with me on fixing this issue but I have not recieved a phone call back after speaking to the new sales manager "Sven". He informed me that the service manager would reach out to me but I have not heard from anyone as of yet. I may reach out to AMVIC in the meantime. More

The dealership was great. When I first walked in the receptionist introduced herself to me and called the salesman up. The manager was great making sure I was comfortable an When I first walked in the receptionist introduced herself to me and called the salesman up. The manager was great making sure I was comfortable and the financing was easy. The salesman (Prem) was great. We went through the vehicle , test drove it and he showed me all the features More

All I can say is never again. From charging my credit card with OUT my premission to out right being bullied by sales manager and general manager. I had requested them to b From charging my credit card with OUT my premission to out right being bullied by sales manager and general manager. I had requested them to bring a vehicle in and gave a small deposit. Never signed anything, the vehicle landed, I called my insurance company to get a estimate and was floored by how much the annual fee was went and looked at the truck, beautiful truck however way to much on insurance. So I backed out. I sent a text to the sales manager saying I am backing out and to keep my small deposit. Then The crap show started. Sales manager saying it costed him more to bring the vehicle here, etc. again I remind you I have not signed anything. With in a few hours of that message I noticed 3 transactions on my credit card all from that dealership. Totaling thousands not a few dollars. I called general manager next morning and was told he would review everything and then get back to me and he did. Saying all calls are recorded. I said yes within the dealership not on there private cell phones. Anyway long story short I was basically given an ultimatum saying you either buy a vehicle you like and your money would be refunded to you or you walk away and we keep your deposits. I contacted AMVIC, etc. was advised they would look into it. I ended up buying a vehicle from them not because I really liked the vehicle but because I wanted my money back. There are other details of this overall situation that I am not writing however the basic details and information are there. Even have text messages threads. Would never buy from these unprofessional service company. Literally breaking the law, lying, bullying etc. More

Had an amazing experience dealing with Rick, Rob, and TJ. They set my family up and went the extra mile to make sure we got exactly what we needed and wanted for the right price and right deal. They will hav They set my family up and went the extra mile to make sure we got exactly what we needed and wanted for the right price and right deal. They will have all of my future business, highly recommend this dealership. More

Worked with cydney to secure a Jeep Grand Cherokee. She was amazing to deal, made it super easy and convenient to make the deal while working out of town. She really went above and beyond. She was amazing to deal, made it super easy and convenient to make the deal while working out of town. She really went above and beyond. More

I recently purchased a Dodge Grand Caravan at Sherwood Dodge and Bill Newbiggen was our salesman. He was the best sales guy I’ve ever met. Very respectful of our needs and out budget. I would definitely r Dodge and Bill Newbiggen was our salesman. He was the best sales guy I’ve ever met. Very respectful of our needs and out budget. I would definitely recommend him to miss you friends. More

Sales guy was great , the rest of the experience was completely awful and I will never deal with Sherwood park Dodge again completely awful and I will never deal with Sherwood park Dodge again More